36
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Vyond
Marketing or Exec? Claim Your Free Account
About Vyond's Brand
Founded as GoAnimate in 2007, Vyond helps Global 2000 organizations, small businesses, and individuals produce their own videos easily and cost-effectively.
Brand at a Glance
79%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
3.9/5
Customer Service
Vyond NPS
Vyond's Net Promoter Score (NPS) is a 36 with 57% Promoters, 22% Passives, and 21% Detractors. Net Promoter Score tracks whether Vyond's customers would recommend using the product based on a scale of -100 to 100.
Vyond Overall NPS
| 57% | Promoters |
|---|---|
| 22% | Passives |
| 21% | Detractors |
Vyond NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 60 | Aug 2020 | 60 |
Sep 2022 52 | Sep 2022 | 52 |
Jun 2023 55 | Jun 2023 | 55 |
Aug 2023 48 | Aug 2023 | 48 |
Jul 2024 45 | Jul 2024 | 45 |
Dec 2024 38 | Dec 2024 | 38 |
Jan 2025 33 | Jan 2025 | 33 |
Mar 2025 36 | Mar 2025 | 36 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Vyond NPS by Usage
Vyond's NPS was rated 60 points by customers who have used Vyond's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 60 | 5 to 10 Years | 60 |
Vyond Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Vyond users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Vyond Product Quality
4/5
Vyond has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Vyond's overall Product Quality score rated by its users and customers.
Vyond Product Information
Vyond serves markets in the United States. Vyond supports Web devices and offers products for small, medium, and large sized businesses.
Vyond’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- https://vyond.com
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
Languages Supported
English
Product Type
Video Making Software
Quick Insights into Vyond Product Quality
Vyond's Product Quality score was rated highest by customers who have used Vyond's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Vyond's Product Quality.
Ranked Vyond Product Quality the Highest
Vyond Product Quality Score by Usage
Vyond's Product Quality score was rated 4.1 stars by customers who have used Vyond's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Vyond Pricing
Vyond ROI & Value For Money
4/5
Vyond has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Vyond's overall ROI score rated by its users and customers.
Vyond Pricing Plans
Vyond has a pricing structure that accommodates small, medium, and large businesses. Starting from $49/month, Vyond uses a subscription model.
Who Uses Vyond?
Small Businesses
Medium Businesses
Large Enterprises
Vyond Customer Satisfaction (CSAT)
Vyond Customer Satisfaction (CSAT) Score
43 / 100
Vyond has an overall Customer Satisfaction score of 43 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
43%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Vyond Customer Service
3.9/5
Vyond has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Vyond's overall Customer Service score rated by its users and customers.
About Vyond's Customer Service
Address
San Mateo, CA 94401
Website
https://vyond.com
Phone Number
+1 888 360 9639
Vyond as an Employer
3.9/5
Vyond has a 3.9/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Vyond scored a 36 for Net Promoter Score and a 75 for Employee Net Promoter Score. NPS gauges how likely a customer of Vyond would recommend the brand to a friend. ENPS measures how likely Vyond employees would recommend working at Vyond to a friend.
Net Promoter Score
36
NPS Score
| 57% | Promoters |
|---|---|
| 22% | Passive |
| 21% | Detractors |
Employee Net Promoter Score
75
eNPS Score
| 75% | Promoters |
|---|---|
| 25% | Passive |
| 0% | Detractors |
