-7
NPS
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VyStar Credit Union
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About VyStar Credit Union's Brand
VyStar Credit Union is a mobile apps developer company and has developed an app named Vy Star Credit Union mobile banking.
Brand at a Glance
88%
Customer Loyalty
3.2/5
Product Quality
3.1/5
Pricing
3.3/5
Customer Service
VyStar Credit Union NPS
VyStar Credit Union's Net Promoter Score (NPS) is a -7 with 40% Promoters, 13% Passives, and 47% Detractors. Net Promoter Score tracks whether VyStar Credit Union's customers would recommend using the product based on a scale of -100 to 100.
VyStar Credit Union Overall NPS
| 40% | Promoters |
|---|---|
| 13% | Passives |
| 47% | Detractors |
VyStar Credit Union NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 -24 | Nov 2023 | -24 |
Dec 2023 -17 | Dec 2023 | -17 |
Jan 2024 -16 | Jan 2024 | -16 |
Mar 2024 -14 | Mar 2024 | -14 |
Apr 2024 -11 | Apr 2024 | -11 |
May 2024 -10 | May 2024 | -10 |
Jun 2024 -13 | Jun 2024 | -13 |
Aug 2024 -8 | Aug 2024 | -8 |
Nov 2024 -6 | Nov 2024 | -6 |
Apr 2025 -2 | Apr 2025 | -2 |
May 2025 -4 | May 2025 | -4 |
Sep 2025 -7 | Sep 2025 | -7 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
VyStar Credit Union NPS by Gender
Female customers rated VyStar Credit Union's NPS 46 points higher than Male customers.
Male
-46
VyStar Credit Union's NPS was rated -46 by Male customers on Comparably.
23%
Promoters
8%
Passives
69%
Detractors
Female
0
VyStar Credit Union's NPS was rated by Female customers on Comparably.
43%
Promoters
14%
Passives
43%
Detractors
VyStar Credit Union NPS by Ethnicity
VyStar Credit Union's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -32 | Caucasian | -32 |
African American/Black 75 | African American/Black | 75 |
Other -60 | Other | -60 |
VyStar Credit Union NPS by Age
VyStar Credit Union's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 41-45.
VyStar Credit Union NPS by Usage
VyStar Credit Union's NPS was rated the highest by customers who have used VyStar Credit Union's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
5 to 10 Years -40 | 5 to 10 Years | -40 |
Over 10 Years -38 | Over 10 Years | -38 |
VyStar Credit Union Customer Reviews
Out of the 7 VyStar Credit Union customer reviews 2 were positive and 5 were constructive. VyStar Credit Union customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
VyStar Credit Union Customer Loyalty
88%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
88% of VyStar Credit Union users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
VyStar Credit Union Customer Loyalty Score by Gender
Male customers rated VyStar Credit Union's Customer Loyalty score 13% higher than Female customers.
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Male
100%
Yes
Female
87%
Yes
VyStar Credit Union Customer Loyalty Score by Ethnicity
VyStar Credit Union's Customer Loyalty score was rated the highest by Other customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of VyStar Credit Union.
94
out of 100
Caucasian
78
out of 100
African American/Black
100
out of 100
Other
VyStar Credit Union Customer Loyalty Score by Age
VyStar Credit Union's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of VyStar Credit Union.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 70% | 36-40 | 70% |
41-45 100% | 41-45 | 100% |
51-55 100% | 51-55 | 100% |
56-60 100% | 56-60 | 100% |
66+ 100% | 66+ | 100% |
VyStar Credit Union Customer Loyalty Score by Usage
VyStar Credit Union's Customer Loyalty score was rated the highest by customers who have used VyStar Credit Union's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
VyStar Credit Union Customer Loyalty Score by Industry
VyStar Credit Union's Customer Loyalty score was rated the highest by Banking and Financial Services industry customers, and the lowest by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
VyStar Credit Union Product Quality
3.2/5
VyStar Credit Union has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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VyStar Credit Union Product Information
VyStar Credit Union’s product quality score is a 3.2 out of 5 as rated by its users and customers. Reviewers from the Education industry rated VyStar Credit Union's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated VyStar Credit Union the lowest at 1.5.
- Website
- http://www.vystarcu.org
- Company Size
- 1,001-5,000 Employees
Industry
Tech
FinTech
Quick Insights into VyStar Credit Union Product Quality
VyStar Credit Union's Product Quality score was rated highest by customers ages 56-60, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked VyStar Credit Union Product Quality the Highest
Ranked VyStar Credit Union Product Quality the Lowest
VyStar Credit Union Product Quality Score by Gender
Female customers rated VyStar Credit Union's Product Quality score 1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of VyStar Credit Union.
Male
2.3/5
Female
3.3/5
VyStar Credit Union Product Quality Score by Ethnicity
VyStar Credit Union's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of VyStar Credit Union.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
African American/Black 4.7 | African American/Black | 4.7 |
Other 2.7 | Other | 2.7 |
VyStar Credit Union Product Quality Score by Age
VyStar Credit Union's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of VyStar Credit Union.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 4.3 | 36-40 | 4.3 |
41-45 1.5 | 41-45 | 1.5 |
51-55 3.3 | 51-55 | 3.3 |
56-60 5 | 56-60 | 5 |
66+ 1.9 | 66+ | 1.9 |
VyStar Credit Union Product Quality Score by Usage
VyStar Credit Union's Product Quality score was rated the highest by customers who have used VyStar Credit Union's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
VyStar Credit Union Product Quality Score by Industry
VyStar Credit Union's Product Quality score was rated the highest by Education industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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VyStar Credit Union Pricing
VyStar Credit Union ROI & Value For Money
3.1/5
VyStar Credit Union has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock VyStar Credit Union's overall ROI score rated by its users and customers.
VyStar Credit Union Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry. The users from the Government and Public Policy industry think that they had the lowest ROI from VyStar Credit Union.
Quick Insights into VyStar Credit Union ROI
VyStar Credit Union's ROI score was rated highest by customers ages 56-60, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked VyStar Credit Union ROI the Highest
Ranked VyStar Credit Union ROI the Lowest
VyStar Credit Union ROI Score by Gender
Female customers rated VyStar Credit Union's ROI score 1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of VyStar Credit Union.
Male
2.2/5
Female
3.2/5
VyStar Credit Union ROI Score by Ethnicity
VyStar Credit Union's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of VyStar Credit Union.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
African American/Black 3.9 | African American/Black | 3.9 |
Other 1.9 | Other | 1.9 |
VyStar Credit Union ROI Score by Age
VyStar Credit Union's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full ROI by Age data of VyStar Credit Union.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 4 | 36-40 | 4 |
41-45 1.5 | 41-45 | 1.5 |
51-55 3 | 51-55 | 3 |
56-60 4.9 | 56-60 | 4.9 |
66+ 2 | 66+ | 2 |
VyStar Credit Union ROI Score by Usage
VyStar Credit Union's ROI score was rated the highest by customers who have used VyStar Credit Union's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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VyStar Credit Union ROI Score by Industry
VyStar Credit Union's ROI score was rated the highest by Banking and Financial Services industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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VyStar Credit Union Customer Satisfaction (CSAT)
VyStar Credit Union Customer Satisfaction (CSAT) Score
56 / 100
VyStar Credit Union has an overall Customer Satisfaction score of 56 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
46%
Satisfied
10%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
12%
Very Dissatisfied
27%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into VyStar Credit Union Customer Satisfaction
VyStar Credit Union's Customer Satisfaction score was rated highest by customers ages 56-60, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked VyStar Credit Union Customer Satisfaction the Highest
Ranked VyStar Credit Union Customer Satisfaction the Lowest
VyStar Credit Union Customer Satisfaction Score by Gender
Female customers rated VyStar Credit Union's Customer Satisfaction score 16 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of VyStar Credit Union.
38 / 100
MaleVery Satisfied | 31% | |
|---|---|---|
Satisfied | 7% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 8% | |
Very Dissatisfied | 54% |
54 / 100
FemaleVery Satisfied | 46% | |
|---|---|---|
Satisfied | 8% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 15% | |
Very Dissatisfied | 23% |
VyStar Credit Union Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
VyStar Credit Union's Customer Satisfaction (CSAT) score was rated 37% according to Caucasian users and customers.
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37 / 100
Very Satisfied
31%
Satisfied
6%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
13%
Very Dissatisfied
44%
CSAT according to African American/Black
VyStar Credit Union's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of VyStar Credit Union.
100 / 100
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
VyStar Credit Union's Customer Satisfaction (CSAT) score was rated 40% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of VyStar Credit Union.
40 / 100
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
60%
VyStar Credit Union Customer Satisfaction Score by Age
VyStar Credit Union's Customer Satisfaction score was rated the highest by customers ages 56-60, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of VyStar Credit Union.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 0% | |||||||||||||||
| 51-55 | 34% | |||||||||||||||
| 56-60 | 100% | |||||||||||||||
| 66+ | 33% |
VyStar Credit Union Customer Satisfaction Score by Usage
VyStar Credit Union's Customer Satisfaction score was rated the highest by customers who have used VyStar Credit Union's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
VyStar Credit Union Customer Satisfaction Score by Industry
VyStar Credit Union's Customer Satisfaction score was rated the highest by Education industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "VyStar Credit Union Customer Satisfaction Score by Industry",
"text": "VyStar Credit Union's Customer Satisfaction score was rated the highest by Education industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "VyStar Credit Union's Customer Satisfaction score is rated by Banking and Financial Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Education",
"groupId": 515,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "VyStar Credit Union's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Government and Public Policy",
"groupId": 521,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "VyStar Credit Union's Customer Satisfaction score is rated by Government and Public Policy customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "VyStar Credit Union's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
}
]
}VyStar Credit Union Customer Service
3.3/5
VyStar Credit Union has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock VyStar Credit Union's overall Customer Service score rated by its users and customers.
About VyStar Credit Union's Customer Service
Address
Jacksonville, FL
Website
http://www.vystarcu.org
Phone Number
904-777-6000
Quick Insights into VyStar Credit Union Customer Service
VyStar Credit Union's Customer Service score was rated highest by customers ages 56-60, and rated lowest by customers ages 41-45.
Sign Up to unlock insights into how customers have ranked VyStar Credit Union's Customer Service score.
Ranked VyStar Credit Union Customer Service the Highest
Ranked VyStar Credit Union Customer Service the Lowest
VyStar Credit Union Customer Service Score by Gender
Female customers rated VyStar Credit Union's Customer Service score 0.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of VyStar Credit Union.
Male
2.7/5
Female
3.1/5
VyStar Credit Union Customer Service Score by Ethnicity
VyStar Credit Union's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of VyStar Credit Union.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
African American/Black 4.6 | African American/Black | 4.6 |
Other 2.8 | Other | 2.8 |
VyStar Credit Union Customer Service Score by Age
VyStar Credit Union's Customer Service score was rated the highest by customers ages 56-60, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of VyStar Credit Union.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 4.3 | 36-40 | 4.3 |
41-45 1.5 | 41-45 | 1.5 |
51-55 2.1 | 51-55 | 2.1 |
56-60 4.9 | 56-60 | 4.9 |
66+ 2.4 | 66+ | 2.4 |
VyStar Credit Union Customer Service Score by Usage
VyStar Credit Union's Customer Service score was rated the highest by customers who have used VyStar Credit Union's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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VyStar Credit Union Customer Service Score by Industry
VyStar Credit Union's Customer Service score was rated the highest by Education industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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VyStar Credit Union as an Employer
3.5/5
VyStar Credit Union has a 3.5/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
VyStar Credit Union scored a -7 for Net Promoter Score and a 6 for Employee Net Promoter Score. NPS gauges how likely a customer of VyStar Credit Union would recommend the brand to a friend. ENPS measures how likely VyStar Credit Union employees would recommend working at VyStar Credit Union to a friend.
Net Promoter Score
-7
NPS Score
| 40% | Promoters |
|---|---|
| 13% | Passive |
| 47% | Detractors |
Employee Net Promoter Score
6
eNPS Score
| 35% | Promoters |
|---|---|
| 36% | Passive |
| 29% | Detractors |
