18
NPS
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W.R. Berkley Corporation
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About W.R. Berkley Corporation's Brand
An insurance holding company, operates as commercial lines writers primarily in the United States.
Brand at a Glance
67%
Customer Loyalty
3.7/5
Product Quality
3.3/5
Pricing
3.7/5
Customer Service
W.R. Berkley Corporation NPS
W.R. Berkley Corporation's Net Promoter Score (NPS) is a 18 with 47% Promoters, 24% Passives, and 29% Detractors. Net Promoter Score tracks whether W.R. Berkley Corporation's customers would recommend using the product based on a scale of -100 to 100.
W.R. Berkley Corporation Overall NPS
| 47% | Promoters |
|---|---|
| 24% | Passives |
| 29% | Detractors |
W.R. Berkley Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 33 | Jan 2022 | 33 |
Feb 2022 13 | Feb 2022 | 13 |
May 2022 22 | May 2022 | 22 |
Jun 2022 30 | Jun 2022 | 30 |
Sep 2022 30 | Sep 2022 | 30 |
Oct 2022 20 | Oct 2022 | 20 |
Jun 2023 13 | Jun 2023 | 13 |
Aug 2023 12 | Aug 2023 | 12 |
Oct 2023 17 | Oct 2023 | 17 |
Jul 2025 16 | Jul 2025 | 16 |
Oct 2025 15 | Oct 2025 | 15 |
Nov 2025 18 | Nov 2025 | 18 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
W.R. Berkley Corporation Customer Loyalty
67%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
67% of W.R. Berkley Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
W.R. Berkley Corporation Product Quality
3.7/5
W.R. Berkley Corporation has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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W.R. Berkley Corporation Product Information
W.R. Berkley Corporation’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.wrberkley.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
FinTech
Insurance
W.R. Berkley Corporation Pricing
W.R. Berkley Corporation ROI & Value For Money
3.3/5
W.R. Berkley Corporation has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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W.R. Berkley Corporation Customer Satisfaction (CSAT)
W.R. Berkley Corporation Customer Satisfaction (CSAT) Score
67 / 100
W.R. Berkley Corporation has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
W.R. Berkley Corporation Customer Service
3.7/5
W.R. Berkley Corporation has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About W.R. Berkley Corporation's Customer Service
Address
Greenwich, CT
Website
http://www.wrberkley.com/
Phone Number
1231231234
W.R. Berkley Corporation as an Employer
4.2/5
W.R. Berkley Corporation has a 4.2/5 stars for its overall company culture rated by their employees
top
15%
CEO of W.R. Berkley Corporation
In the Top 15% of Similar Sized Companies on Comparably.
Consumer vs. Employees
W.R. Berkley Corporation scored a 18 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of W.R. Berkley Corporation would recommend the brand to a friend. ENPS measures how likely W.R. Berkley Corporation employees would recommend working at W.R. Berkley Corporation to a friend.
Net Promoter Score
18
NPS Score
| 47% | Promoters |
|---|---|
| 24% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
17
eNPS Score
| 47% | Promoters |
|---|---|
| 23% | Passive |
| 30% | Detractors |
