11
NPS
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W2O Group
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About W2O Group's Brand
W2O Group is a holding company operates three marketing and communications firms.
Brand at a Glance
74%
Customer Loyalty
3.6/5
Product Quality
3.4/5
Pricing
3.4/5
Customer Service
W2O Group CMO
W2O Group NPS
W2O Group's Net Promoter Score (NPS) is a 11 with 49% Promoters, 13% Passives, and 38% Detractors. Net Promoter Score tracks whether W2O Group's customers would recommend using the product based on a scale of -100 to 100.
W2O Group Overall NPS
| 49% | Promoters |
|---|---|
| 13% | Passives |
| 38% | Detractors |
W2O Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2020 100 | Mar 2020 | 100 |
Apr 2020 50 | Apr 2020 | 50 |
Jul 2020 66 | Jul 2020 | 66 |
Sep 2020 75 | Sep 2020 | 75 |
Mar 2021 80 | Mar 2021 | 80 |
May 2021 49 | May 2021 | 49 |
Aug 2022 29 | Aug 2022 | 29 |
Feb 2024 13 | Feb 2024 | 13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
W2O Group NPS by Usage
W2O Group's NPS was rated 34 points by customers who have used W2O Group's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 34 | Less than 1 Year | 34 |
W2O Group Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of W2O Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
W2O Group Customer Loyalty Score by Usage
W2O Group's Customer Loyalty score was rated 100% by customers who have used W2O Group's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
W2O Group Product Quality
3.6/5
W2O Group has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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W2O Group Product Information
W2O Group’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://w2ogroup.com
- Company Size
- 201-500 Employees
Industry
Tech
Analytics
Business Services
Quick Insights into W2O Group Product Quality
W2O Group's Product Quality score was rated highest by customers who have used W2O Group's products/services for Less than 1 Year.
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Ranked W2O Group Product Quality the Highest
W2O Group Product Quality Score by Usage
W2O Group's Product Quality score was rated 4.1 stars by customers who have used W2O Group's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
W2O Group Pricing
W2O Group ROI & Value For Money
3.4/5
W2O Group has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Quick Insights into W2O Group ROI
W2O Group's ROI score was rated highest by customers who have used W2O Group's products/services for Less than 1 Year.
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Ranked W2O Group ROI the Highest
W2O Group ROI Score by Usage
W2O Group's ROI score was rated 4.1 stars by customers who have used W2O Group's products/services for Less than 1 Year.
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W2O Group Customer Satisfaction (CSAT)
W2O Group Customer Satisfaction (CSAT) Score
50 / 100
W2O Group has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
W2O Group Customer Service
3.4/5
W2O Group has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About W2O Group's Customer Service
Address
60 Francisco Street, San Francisco, CA 94133
Website
http://w2ogroup.com
Phone Number
(415) 362-5018
Quick Insights into W2O Group Customer Service
W2O Group's Customer Service score was rated highest by customers who have used W2O Group's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked W2O Group's Customer Service score.
Ranked W2O Group Customer Service the Highest
W2O Group Customer Service Score by Usage
W2O Group's Customer Service score was rated 4.1 stars by customers who have used W2O Group's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Consumer vs. Employees
W2O Group scored a 11 for Net Promoter Score and a -36 for Employee Net Promoter Score. NPS gauges how likely a customer of W2O Group would recommend the brand to a friend. ENPS measures how likely W2O Group employees would recommend working at W2O Group to a friend.
Net Promoter Score
11
NPS Score
| 49% | Promoters |
|---|---|
| 13% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
-36
eNPS Score
| 21% | Promoters |
|---|---|
| 22% | Passive |
| 57% | Detractors |
