-6
NPS
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Wabash National
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About Wabash National's Brand
Wabash National is a industrial manufacturing business with an expanding product portfolio, a growing presence in a number of industries.
Brand at a Glance
30%
Customer Loyalty
3/5
Product Quality
2.5/5
Pricing
2.7/5
Customer Service
Wabash National NPS
Wabash National's Net Promoter Score (NPS) is a -6 with 47% Promoters, 0% Passives, and 53% Detractors. Net Promoter Score tracks whether Wabash National's customers would recommend using the product based on a scale of -100 to 100.
Wabash National Overall NPS
| 47% | Promoters |
|---|---|
| 0% | Passives |
| 53% | Detractors |
Wabash National NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 -33 | Jun 2022 | -33 |
Aug 2022 0 | Aug 2022 | 0 |
Sep 2022 20 | Sep 2022 | 20 |
Nov 2022 0 | Nov 2022 | 0 |
Jan 2023 15 | Jan 2023 | 15 |
Jun 2023 0 | Jun 2023 | 0 |
Jul 2023 -11 | Jul 2023 | -11 |
Oct 2023 0 | Oct 2023 | 0 |
Jan 2024 -17 | Jan 2024 | -17 |
Mar 2024 -7 | Mar 2024 | -7 |
Sep 2024 0 | Sep 2024 | 0 |
Mar 2025 -7 | Mar 2025 | -7 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Wabash National Customer Loyalty
30%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
30% of Wabash National users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Wabash National Product Quality
3/5
Wabash National has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Wabash National Product Information
Wabash National’s product quality score is a 3 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Industry
Hardware and Devices
Wabash National Pricing
Wabash National ROI & Value For Money
2.5/5
Wabash National has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Wabash National Customer Satisfaction (CSAT)
Wabash National Customer Satisfaction (CSAT) Score
44 / 100
Wabash National has an overall Customer Satisfaction score of 44 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
11%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
34%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Wabash National Customer Service
2.7/5
Wabash National has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Wabash National's Customer Service
Address
Lafayette, IN
Website
http://www.wabashnational.com/
Phone Number
(765)771-5300
Wabash National as an Employer
2.8/5
Wabash National has a 2.8/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Wabash National scored a -6 for Net Promoter Score and a -18 for Employee Net Promoter Score. NPS gauges how likely a customer of Wabash National would recommend the brand to a friend. ENPS measures how likely Wabash National employees would recommend working at Wabash National to a friend.
Net Promoter Score
-6
NPS Score
| 47% | Promoters |
|---|---|
| 0% | Passive |
| 53% | Detractors |
Employee Net Promoter Score
-18
eNPS Score
| 32% | Promoters |
|---|---|
| 18% | Passive |
| 50% | Detractors |
