Wabtec Corporation NPS & Customer Reviews

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Wabtec Corporation

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Wabtec Corporation

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About Wabtec Corporation's Brand

Wabtec Corporation is a global provider of value-added, technology-based products and services primarily for the rail and transit industry.

Brand at a Glance

76%

Customer Loyalty

3.4/5

Product Quality

3.5/5

Pricing

3.6/5

Customer Service

Wabtec Corporation NPS

Wabtec Corporation's Net Promoter Score (NPS) is a 7 with 50% Promoters, 7% Passives, and 43% Detractors. Net Promoter Score tracks whether Wabtec Corporation's customers would recommend using the product based on a scale of -100 to 100.

Wabtec Corporation Overall NPS

NPS

50%	Promoters
7%	Passives
43%	Detractors

Wabtec Corporation NPS Trend

-100

-50

100

Summary	Date	Score
Oct 2023 0	Oct 2023	0
Nov 2023 -7	Nov 2023	-7
Dec 2023 0	Dec 2023	0
Jan 2024 -6	Jan 2024	-6
Feb 2024 0	Feb 2024	0
Apr 2024 -5	Apr 2024	-5
Jul 2024 5	Jul 2024	5
Sep 2024 9	Sep 2024	9
Jan 2025 13	Jan 2025	13
Feb 2025 8	Feb 2025	8
Sep 2025 10	Sep 2025	10
Dec 2025 8	Dec 2025	8

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Wabtec Corporation NPS by Gender

Male customers rated Wabtec Corporation's NPS 84 points higher than Female customers.

Male

Wabtec Corporation's NPS was rated 50 by Male customers on Comparably.

75%

Promoters

Passives

25%

Detractors

Female

-34

Wabtec Corporation's NPS was rated -34 by Female customers on Comparably.

33%

Promoters

Passives

67%

Detractors

Wabtec Corporation NPS by Ethnicity

Wabtec Corporation's NPS was rated -20 points by Caucasian customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -20	Caucasian	-20

Wabtec Corporation NPS by Usage

Wabtec Corporation's NPS was rated -100 points by customers who have used Wabtec Corporation's products/services for 5 to 10 Years.

-100

-50

100

Summary	Usage	Score
5 to 10 Years -100	5 to 10 Years	-100

Wabtec Corporation Customer Loyalty

76%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

76% of Wabtec Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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76%

24%

Wabtec Corporation Customer Loyalty Score by Gender

Male customers rated Wabtec Corporation's Customer Loyalty score 60% higher than Female customers.

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Male

100%

Yes

Female

40%

Yes

Wabtec Corporation Customer Loyalty Score by Ethnicity

Wabtec Corporation's Customer Loyalty score was rated 82% by Caucasian customers on Comparably.

% who answered "Yes"

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out of 100

Caucasian

Wabtec Corporation Customer Loyalty Score by Usage

Wabtec Corporation's Customer Loyalty score was rated 70% by customers who have used Wabtec Corporation's products/services for 5 to 10 Years.

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5 to 10 Years	70%

Wabtec Corporation Customer Loyalty Score by Industry

Wabtec Corporation's Customer Loyalty score was rated 100% by Tech industry customers.

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Tech	100%

Wabtec Corporation Product Quality

3.4/5

Wabtec Corporation has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.

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Wabtec Corporation Product Information

Wabtec Corporation’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Wabtec Corporation's product the highest.

Website: http://www.wabtec.com

Company Size: 10,000+ Employees

Industry

Tech

Hardware and Devices

SaaS

Quick Insights into Wabtec Corporation Product Quality

Wabtec Corporation's Product Quality score was rated highest by Male customers, and rated lowest by Female customers.

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Ranked Wabtec Corporation Product Quality the Highest

Male	3.7
Caucasian	3.3
Tech	3.3

Ranked Wabtec Corporation Product Quality the Lowest

Female	3

Wabtec Corporation Product Quality Score by Gender

Male customers rated Wabtec Corporation's Product Quality score 0.7 stars higher than Female customers.

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Male

3.7/5

Female

3/5

Wabtec Corporation Product Quality Score by Ethnicity

Wabtec Corporation's Product Quality score was rated 3.3 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 3.3	Caucasian	3.3

Wabtec Corporation Product Quality Score by Usage

Wabtec Corporation's Product Quality score was rated 3 stars by customers who have used Wabtec Corporation's products/services for 5 to 10 Years.

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5 to 10 Years	3

Wabtec Corporation Product Quality Score by Industry

Wabtec Corporation's Product Quality score was rated 3.3 stars by Tech industry customers.

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Tech	3.3

Wabtec Corporation Pricing

Wabtec Corporation ROI & Value For Money

3.5/5

Wabtec Corporation has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.

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Wabtec Corporation Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Quick Insights into Wabtec Corporation ROI

Wabtec Corporation's ROI score was rated highest by customers from the Tech industry, and rated lowest by Female customers.

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Ranked Wabtec Corporation ROI the Highest

Tech	4.3
Male	4.2
Caucasian	3.6

Ranked Wabtec Corporation ROI the Lowest

Female	3

Wabtec Corporation ROI Score by Gender

Male customers rated Wabtec Corporation's ROI score 1.2 stars higher than Female customers.

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Male

4.2/5

Female

3/5

Wabtec Corporation ROI Score by Ethnicity

Wabtec Corporation's ROI score was rated 3.6 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 3.6	Caucasian	3.6

Wabtec Corporation ROI Score by Usage

Wabtec Corporation's ROI score was rated 2.6 stars by customers who have used Wabtec Corporation's products/services for 5 to 10 Years.

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5 to 10 Years	2.6

Wabtec Corporation ROI Score by Industry

Wabtec Corporation's ROI score was rated 4.3 stars by Tech industry customers.

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Tech	4.3

Wabtec Corporation Customer Satisfaction (CSAT)

Wabtec Corporation Customer Satisfaction (CSAT) Score

59 / 100

Wabtec Corporation has an overall Customer Satisfaction score of 59 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	42%
Satisfied	17%
Neither Satisfied nor Dissatisfied	25%
Dissatisfied	8%
Very Dissatisfied	8%

Very Satisfied

42%

Satisfied

17%

Neither Satisfied nor Dissatisfied

25%

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Wabtec Corporation Customer Satisfaction

Wabtec Corporation's Customer Satisfaction score was rated highest by Male customers, and rated lowest by Female customers.

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Ranked Wabtec Corporation Customer Satisfaction the Highest

Male	75%
Tech	67%
Caucasian	40%

Ranked Wabtec Corporation Customer Satisfaction the Lowest

Female	0%

Wabtec Corporation Customer Satisfaction Score by Gender

Male customers rated Wabtec Corporation's Customer Satisfaction score 0 points higher than Female customers.

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75 / 100

Male

	Very Satisfied	50%
	Satisfied	25%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	25%
	Very Dissatisfied	0%

Female

	Very Satisfied	0%
	Satisfied	0%
	Neither Satisfied nor Dissatisfied	100%
	Dissatisfied	0%
	Very Dissatisfied	0%

Wabtec Corporation Customer Satisfaction Score by Ethnicity

Caucasian
40%

CSAT according to Caucasian

Wabtec Corporation's Customer Satisfaction (CSAT) score was rated 40% according to Caucasian users and customers.

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40 / 100

Very Satisfied	20%
Satisfied	20%
Neither Satisfied nor Dissatisfied	40%
Dissatisfied	20%
Very Dissatisfied	0%

Very Satisfied

20%

Satisfied

20%

Neither Satisfied nor Dissatisfied

40%

Dissatisfied

20%

Very Dissatisfied

Wabtec Corporation Customer Satisfaction Score by Usage

Wabtec Corporation's Customer Satisfaction score was rated 0 points by customers who have used Wabtec Corporation's products/services for 5 to 10 Years.

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5 to 10 Years	0

Wabtec Corporation Customer Satisfaction Score by Industry

Wabtec Corporation's Customer Satisfaction score was rated 67 points by Tech industry customers.

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			"label": "Tech",
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Tech	67

Wabtec Corporation Customer Service

3.6/5

Wabtec Corporation has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.

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About Wabtec Corporation's Customer Service

Address

1001 Air Brake Avenue, Wilmerding, PA

Website

http://www.wabtec.com

Phone Number

412-825-1000

Quick Insights into Wabtec Corporation Customer Service

Wabtec Corporation's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by Female customers.

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Ranked Wabtec Corporation Customer Service the Highest

Tech	4.3
Male	4
Caucasian	3.5

Ranked Wabtec Corporation Customer Service the Lowest

Female	3.3

Wabtec Corporation Customer Service Score by Gender

Male customers rated Wabtec Corporation's Customer Service score 0.7 stars higher than Female customers.

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Male

4/5

Female

3.3/5

Wabtec Corporation Customer Service Score by Ethnicity

Wabtec Corporation's Customer Service score was rated 3.5 stars by Caucasian customers on Comparably.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 3.5	Caucasian	3.5

Wabtec Corporation Customer Service Score by Usage

Wabtec Corporation's Customer Service score was rated 2.5 stars by customers who have used Wabtec Corporation's products/services for 5 to 10 Years.

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5 to 10 Years	2.5

Wabtec Corporation Customer Service Score by Industry

Wabtec Corporation's Customer Service score was rated 4.3 stars by Tech industry customers.

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Tech	4.3

Wabtec Corporation as an Employer

2.6/5

Wabtec Corporation has a 2.6/5 stars for its overall company culture rated by their employees

bottom

15%

CEO of Wabtec Corporation

Raymond Betler

In the Bottom 15% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Wabtec Corporation scored a 7 for Net Promoter Score and a -29 for Employee Net Promoter Score. NPS gauges how likely a customer of Wabtec Corporation would recommend the brand to a friend. ENPS measures how likely Wabtec Corporation employees would recommend working at Wabtec Corporation to a friend.

Net Promoter Score

NPS Score

50%	Promoters
7%	Passive
43%	Detractors

Employee Net Promoter Score

-29

eNPS Score

27%	Promoters
17%	Passive
56%	Detractors

Global Ranking Snapshot

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