100
NPS
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Brand Page
WaferTech
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About WaferTech's Brand
semiconductor manufacturer
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
5/5
Pricing
5/5
Customer Service
WaferTech NPS
WaferTech's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether WaferTech's customers would recommend using the product based on a scale of -100 to 100.
WaferTech Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
WaferTech NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 100 | Jun 2022 | 100 |
Apr 2023 100 | Apr 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
WaferTech Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of WaferTech users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
WaferTech Product Quality
4.5/5
WaferTech has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock WaferTech's overall Product Quality score rated by its users and customers.
WaferTech Product Information
WaferTech’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://www.wafertech.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Hardware and Devices
Manufacturing
WaferTech Pricing
WaferTech ROI & Value For Money
5/5
WaferTech has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock WaferTech's overall ROI score rated by its users and customers.
WaferTech Customer Satisfaction (CSAT)
WaferTech Customer Satisfaction (CSAT) Score
100 / 100
WaferTech has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
WaferTech Customer Service
5/5
WaferTech has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock WaferTech's overall Customer Service score rated by its users and customers.
About WaferTech's Customer Service
Address
5509 NW Parker Street, Camas, WA
Website
http://www.wafertech.com
Phone Number
360-817-3000
Consumer vs. Employees
WaferTech scored a 100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of WaferTech would recommend the brand to a friend. ENPS measures how likely WaferTech employees would recommend working at WaferTech to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 30% | Promoters |
|---|---|
| 40% | Passive |
| 30% | Detractors |
