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NPS
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Brand Page
Waiter.com
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About Waiter.com's Brand
Waiter.com provides online ordering and restaurant food delivery services for companies and homes in multiple U.S cities.
Brand at a Glance
47%
Customer Loyalty
2.5/5
Product Quality
2.7/5
Pricing
2.8/5
Customer Service
Waiter.com NPS
Waiter.com's Net Promoter Score (NPS) is a 0 with 25% Promoters, 50% Passives, and 25% Detractors. Net Promoter Score tracks whether Waiter.com's customers would recommend using the product based on a scale of -100 to 100.
Waiter.com Overall NPS
| 25% | Promoters |
|---|---|
| 50% | Passives |
| 25% | Detractors |
Waiter.com NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -100 | Jan 2022 | -100 |
Jun 2022 -50 | Jun 2022 | -50 |
Sep 2022 -33 | Sep 2022 | -33 |
Sep 2025 0 | Sep 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Waiter.com Customer Loyalty
47%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
47% of Waiter.com users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Waiter.com Product Quality
2.5/5
Waiter.com has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Waiter.com's overall Product Quality score rated by its users and customers.
Waiter.com Product Information
Waiter.com’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- https://www.waiter.com
- Company Size
- 51-200 Employees
Industry
Tech
Consumer Services
Ecommerce and Marketplaces
Food and Beverages
Waiter.com Pricing
Waiter.com ROI & Value For Money
2.7/5
Waiter.com has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Waiter.com's overall ROI score rated by its users and customers.
Waiter.com Customer Satisfaction (CSAT)
Waiter.com Customer Satisfaction (CSAT) Score
50 / 100
Waiter.com has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Waiter.com Customer Service
2.8/5
Waiter.com has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Waiter.com's overall Customer Service score rated by its users and customers.
About Waiter.com's Customer Service
Address
Waiter.com, 442 Oakmead Parkway, Sunnyvale, CA 94085
Website
https://www.waiter.com
Phone Number
(800) 924-8379
Waiter.com as an Employer
3.7/5
Waiter.com has a 3.7/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Waiter.com scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Waiter.com would recommend the brand to a friend. ENPS measures how likely Waiter.com employees would recommend working at Waiter.com to a friend.
Net Promoter Score
0
NPS Score
| 25% | Promoters |
|---|---|
| 50% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
