0
NPS
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Wajax
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About Wajax's Brand
Wajax Corp is a diversified Canadian company which is engaged in the sale and after-sales of parts and service support of equipment and components to a customer base which spans natural resources, construction, manufacturing, transportation, industrial processing and utilities. Its three core businesses are: the distribution, rental, modifications and servicing of mobile equipment, the distribution, rental and servicing of engines, transmissions and power generators for on-highway, off-highway and electrical power generation applications and the distribution, servicing, custom design and assembly of industrial components, such as bearings, power transmission equipment, pumps and hydraulic systems, and process equipment for in-plant applications and original equipment manufacturers. The Company competes against regional equipment distributors that tend to handle a dedicated product line. The Company is subject to evolving laws and government regulations.
Brand at a Glance
73%
Customer Loyalty
3.7/5
Product Quality
3.4/5
Pricing
3.3/5
Customer Service
Wajax NPS
Wajax's Net Promoter Score (NPS) is a 0 with 44% Promoters, 12% Passives, and 44% Detractors. Net Promoter Score tracks whether Wajax's customers would recommend using the product based on a scale of -100 to 100.
Wajax Overall NPS
| 44% | Promoters |
|---|---|
| 12% | Passives |
| 44% | Detractors |
Wajax NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 -100 | Nov 2021 | -100 |
May 2022 0 | May 2022 | 0 |
Apr 2023 33 | Apr 2023 | 33 |
Aug 2023 50 | Aug 2023 | 50 |
Nov 2023 60 | Nov 2023 | 60 |
Dec 2023 33 | Dec 2023 | 33 |
Jan 2024 29 | Jan 2024 | 29 |
Oct 2024 13 | Oct 2024 | 13 |
Apr 2025 0 | Apr 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Wajax Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Wajax users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Wajax Product Quality
3.7/5
Wajax has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Wajax Product Information
Wajax’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- www.wajax.com
- Company Size
- 1,001-5,000 Employees
Wajax Pricing
Wajax ROI & Value For Money
3.4/5
Wajax has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Wajax Customer Satisfaction (CSAT)
Wajax Customer Satisfaction (CSAT) Score
72 / 100
Wajax has an overall Customer Satisfaction score of 72 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
29%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Wajax Customer Service
3.3/5
Wajax has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Wajax's Customer Service
Address
3280 Wharton Way, Mississauga, L4X 2C5
Website
www.wajax.com
Phone Number
7
Wajax as an Employer
Consumer vs. Employees
Wajax scored a 0 for Net Promoter Score and a -18 for Employee Net Promoter Score. NPS gauges how likely a customer of Wajax would recommend the brand to a friend. ENPS measures how likely Wajax employees would recommend working at Wajax to a friend.
Net Promoter Score
0
NPS Score
| 44% | Promoters |
|---|---|
| 12% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
-18
eNPS Score
| 35% | Promoters |
|---|---|
| 12% | Passive |
| 53% | Detractors |
