-33
NPS
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Wake Forest Baptist Medical Center
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About Wake Forest Baptist Medical Center's Brand
Wake Forest Baptist Health includes North Carolina Baptist Hospital, Brenner Children's Hospital
Brand at a Glance
58%
Customer Loyalty
2.1/5
Product Quality
2/5
Pricing
1.9/5
Customer Service
Wake Forest Baptist Medical Center NPS
Wake Forest Baptist Medical Center's Net Promoter Score (NPS) is a -33 with 32% Promoters, 3% Passives, and 65% Detractors. Net Promoter Score tracks whether Wake Forest Baptist Medical Center's customers would recommend using the product based on a scale of -100 to 100.
Wake Forest Baptist Medical Center Overall NPS
| 32% | Promoters |
|---|---|
| 3% | Passives |
| 65% | Detractors |
Wake Forest Baptist Medical Center NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 -31 | Dec 2022 | -31 |
Jan 2023 -36 | Jan 2023 | -36 |
Feb 2023 -40 | Feb 2023 | -40 |
Mar 2023 -25 | Mar 2023 | -25 |
Jul 2023 -29 | Jul 2023 | -29 |
Aug 2023 -35 | Aug 2023 | -35 |
Sep 2023 -24 | Sep 2023 | -24 |
Jan 2024 -28 | Jan 2024 | -28 |
Apr 2024 -22 | Apr 2024 | -22 |
Jul 2024 -26 | Jul 2024 | -26 |
Aug 2024 -30 | Aug 2024 | -30 |
Feb 2025 -32 | Feb 2025 | -32 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Wake Forest Baptist Medical Center NPS by Gender
Wake Forest Baptist Medical Center's NPS was rated -64 by Female customers on Comparably.
Female
-64
Wake Forest Baptist Medical Center's NPS was rated -64 by Female customers on Comparably.
18%
Promoters
0%
Passives
82%
Detractors
Male
N/A
Wake Forest Baptist Medical Center's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Wake Forest Baptist Medical Center NPS by Ethnicity
Wake Forest Baptist Medical Center's NPS was rated -84 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -84 | Caucasian | -84 |
Wake Forest Baptist Medical Center Customer Reviews
Out of the 2 Wake Forest Baptist Medical Center customer reviews 0 were positive and 2 were constructive. Wake Forest Baptist Medical Center customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Wake Forest Baptist Medical Center Customer Loyalty
58%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
58% of Wake Forest Baptist Medical Center users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Wake Forest Baptist Medical Center Customer Loyalty Score by Gender
Wake Forest Baptist Medical Center's Customer Loyalty score was rated 59 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Wake Forest Baptist Medical Center.
Female
59%
Yes
Male
N/A
Yes
Wake Forest Baptist Medical Center Customer Loyalty Score by Ethnicity
Wake Forest Baptist Medical Center's Customer Loyalty score was rated 48% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Wake Forest Baptist Medical Center.
48
out of 100
Caucasian
Wake Forest Baptist Medical Center Product Quality
2.1/5
Wake Forest Baptist Medical Center has an overall Product Quality score of 2.1 out of 5 stars rated by its users and customers.
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Wake Forest Baptist Medical Center Product Information
Wake Forest Baptist Medical Center’s product quality score is a 2.1 out of 5 as rated by its users and customers.
- Website
- http://www.wakehealth.edu/
Industry
Tech
Healthcare
Quick Insights into Wake Forest Baptist Medical Center Product Quality
Wake Forest Baptist Medical Center's Product Quality score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Wake Forest Baptist Medical Center's Product Quality.
Ranked Wake Forest Baptist Medical Center Product Quality the Highest
Wake Forest Baptist Medical Center Product Quality Score by Gender
Wake Forest Baptist Medical Center's Product Quality score was rated 1.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Wake Forest Baptist Medical Center.
Female
1.6/5
Male
N/A
Wake Forest Baptist Medical Center Product Quality Score by Ethnicity
Wake Forest Baptist Medical Center's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Wake Forest Baptist Medical Center.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Wake Forest Baptist Medical Center Pricing
Wake Forest Baptist Medical Center ROI & Value For Money
2/5
Wake Forest Baptist Medical Center has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
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Quick Insights into Wake Forest Baptist Medical Center ROI
Wake Forest Baptist Medical Center's ROI score was rated highest by Caucasian customers.
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Ranked Wake Forest Baptist Medical Center ROI the Highest
Wake Forest Baptist Medical Center ROI Score by Gender
Wake Forest Baptist Medical Center's ROI score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Wake Forest Baptist Medical Center.
Female
1.5/5
Male
N/A
Wake Forest Baptist Medical Center ROI Score by Ethnicity
Wake Forest Baptist Medical Center's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Wake Forest Baptist Medical Center.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Wake Forest Baptist Medical Center Customer Satisfaction (CSAT)
Wake Forest Baptist Medical Center Customer Satisfaction (CSAT) Score
30 / 100
Wake Forest Baptist Medical Center has an overall Customer Satisfaction score of 30 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
22%
Satisfied
8%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
22%
Very Dissatisfied
48%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Wake Forest Baptist Medical Center Customer Satisfaction
Wake Forest Baptist Medical Center's Customer Satisfaction score was rated highest by Female customers.
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Ranked Wake Forest Baptist Medical Center Customer Satisfaction the Highest
Wake Forest Baptist Medical Center Customer Satisfaction Score by Gender
Wake Forest Baptist Medical Center's Customer Satisfaction score was rated 18 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Wake Forest Baptist Medical Center.
18 / 100
FemaleVery Satisfied | 18% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 27% | |
Very Dissatisfied | 55% |
Wake Forest Baptist Medical Center Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Wake Forest Baptist Medical Center's Customer Satisfaction (CSAT) score was rated 8% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Wake Forest Baptist Medical Center.
8 / 100
Very Satisfied
8%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
59%
Wake Forest Baptist Medical Center Customer Service
1.9/5
Wake Forest Baptist Medical Center has an overall Customer Service score of 1.9 out of 5 stars rated by its users and customers.
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About Wake Forest Baptist Medical Center's Customer Service
Address
Winston Salem, NC
Website
http://www.wakehealth.edu/
Quick Insights into Wake Forest Baptist Medical Center Customer Service
Wake Forest Baptist Medical Center's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Wake Forest Baptist Medical Center's Customer Service score.
Ranked Wake Forest Baptist Medical Center Customer Service the Highest
Wake Forest Baptist Medical Center Customer Service Score by Gender
Wake Forest Baptist Medical Center's Customer Service score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Wake Forest Baptist Medical Center.
Female
1.5/5
Male
N/A
Wake Forest Baptist Medical Center Customer Service Score by Ethnicity
Wake Forest Baptist Medical Center's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Wake Forest Baptist Medical Center.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Wake Forest Baptist Medical Center as an Employer
3.0/5
Wake Forest Baptist Medical Center has a 3.0/5 stars for its overall company culture rated by their employees
bottom
40%
CEO of Wake Forest Baptist Medical Center
In the Bottom 40% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Wake Forest Baptist Medical Center scored a -33 for Net Promoter Score and a -2 for Employee Net Promoter Score. NPS gauges how likely a customer of Wake Forest Baptist Medical Center would recommend the brand to a friend. ENPS measures how likely Wake Forest Baptist Medical Center employees would recommend working at Wake Forest Baptist Medical Center to a friend.
Net Promoter Score
-33
NPS Score
| 32% | Promoters |
|---|---|
| 3% | Passive |
| 65% | Detractors |
Employee Net Promoter Score
-2
eNPS Score
| 37% | Promoters |
|---|---|
| 24% | Passive |
| 39% | Detractors |
