3
NPS
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Wakefern Food
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About Wakefern Food's Brand
Wakefern owns and operates a chain of supermarkets in the United States.
Brand at a Glance
87%
Customer Loyalty
3.5/5
Product Quality
3.4/5
Pricing
3.4/5
Customer Service
Wakefern Food NPS
Wakefern Food's Net Promoter Score (NPS) is a 3 with 44% Promoters, 15% Passives, and 41% Detractors. Net Promoter Score tracks whether Wakefern Food's customers would recommend using the product based on a scale of -100 to 100.
Wakefern Food Overall NPS
| 44% | Promoters |
|---|---|
| 15% | Passives |
| 41% | Detractors |
Wakefern Food NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2024 5 | Sep 2024 | 5 |
Oct 2024 4 | Oct 2024 | 4 |
Nov 2024 6 | Nov 2024 | 6 |
Dec 2024 4 | Dec 2024 | 4 |
Jan 2025 3 | Jan 2025 | 3 |
Feb 2025 4 | Feb 2025 | 4 |
Mar 2025 4 | Mar 2025 | 4 |
May 2025 6 | May 2025 | 6 |
Jul 2025 6 | Jul 2025 | 6 |
Sep 2025 3 | Sep 2025 | 3 |
Oct 2025 5 | Oct 2025 | 5 |
Dec 2025 3 | Dec 2025 | 3 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Wakefern Food NPS by Gender
Male customers rated Wakefern Food's NPS 39 points higher than Female customers.
Male
0
Wakefern Food's NPS was rated by Male customers on Comparably.
40%
Promoters
20%
Passives
40%
Detractors
Female
-39
Wakefern Food's NPS was rated -39 by Female customers on Comparably.
24%
Promoters
13%
Passives
63%
Detractors
Wakefern Food NPS by Ethnicity
Wakefern Food's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -10 | Caucasian | -10 |
African American/Black 34 | African American/Black | 34 |
Other -20 | Other | -20 |
Wakefern Food NPS by Age
Wakefern Food's NPS was rated the highest by customers ages 61-65, and the lowest by customers ages 41-45.
Wakefern Food NPS by Usage
Wakefern Food's NPS was rated the highest by customers who have used Wakefern Food's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years 13 | 2 to 5 Years | 13 |
5 to 10 Years 49 | 5 to 10 Years | 49 |
Over 10 Years -32 | Over 10 Years | -32 |
Wakefern Food Customer Reviews
Out of the 14 Wakefern Food customer reviews 8 were positive and 6 were constructive. Wakefern Food customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Wakefern Food Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Wakefern Food users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Wakefern Food Customer Loyalty Score by Gender
Female customers rated Wakefern Food's Customer Loyalty score 6% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Wakefern Food.
Male
88%
Yes
Female
94%
Yes
Wakefern Food Customer Loyalty Score by Ethnicity
Wakefern Food's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Wakefern Food.
90
out of 100
Caucasian
100
out of 100
African American/Black
82
out of 100
Other
Wakefern Food Customer Loyalty Score by Age
Wakefern Food's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Wakefern Food.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
31-35 78% | 31-35 | 78% |
41-45 100% | 41-45 | 100% |
46-50 100% | 46-50 | 100% |
56-60 70% | 56-60 | 70% |
61-65 100% | 61-65 | 100% |
66+ 100% | 66+ | 100% |
Wakefern Food Customer Loyalty Score by Usage
Wakefern Food's Customer Loyalty score was rated the highest by customers who have used Wakefern Food's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Wakefern Food Customer Loyalty Score by Industry
Wakefern Food's Customer Loyalty score was rated the highest by Business and Consumer Services industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Wakefern Food Product Quality
3.5/5
Wakefern Food has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Wakefern Food's overall Product Quality score rated by its users and customers.
Wakefern Food Product Information
Wakefern Food’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Wakefern Food's product the highest. Reviewers from the Business and Consumer Services industry rated Wakefern Food the lowest at 1.6.
- Website
- http://www.wakefern.com/
- Company Size
- 10,000+ Employees
Industry
Retail
Quick Insights into Wakefern Food Product Quality
Wakefern Food's Product Quality score was rated highest by customers who have used Wakefern Food's products/services for 1 to 2 Years, and rated lowest by customers from the Business and Consumer Services industry.
Sign Up to unlock insights into how customers have ranked Wakefern Food's Product Quality.
Ranked Wakefern Food Product Quality the Highest
Ranked Wakefern Food Product Quality the Lowest
Wakefern Food Product Quality Score by Gender
Male customers rated Wakefern Food's Product Quality score 0.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Wakefern Food.
Male
3.5/5
Female
3.1/5
Wakefern Food Product Quality Score by Ethnicity
Wakefern Food's Product Quality score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Wakefern Food.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
African American/Black 2.6 | African American/Black | 2.6 |
Other 3.2 | Other | 3.2 |
Wakefern Food Product Quality Score by Age
Wakefern Food's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Wakefern Food.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.3 | 18-25 | 3.3 |
31-35 4 | 31-35 | 4 |
41-45 2 | 41-45 | 2 |
46-50 3.5 | 46-50 | 3.5 |
56-60 2.1 | 56-60 | 2.1 |
61-65 3.6 | 61-65 | 3.6 |
66+ 3.6 | 66+ | 3.6 |
Wakefern Food Product Quality Score by Usage
Wakefern Food's Product Quality score was rated the highest by customers who have used Wakefern Food's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Wakefern Food Product Quality Score by Industry
Wakefern Food's Product Quality score was rated the highest by Tech industry customers, and the lowest by Business and Consumer Services industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Wakefern Food Pricing
Wakefern Food ROI & Value For Money
3.4/5
Wakefern Food has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Wakefern Food's overall ROI score rated by its users and customers.
Wakefern Food Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Retail industry. The users from the Business and Consumer Services industry think that they had the lowest ROI from Wakefern Food.
Quick Insights into Wakefern Food ROI
Wakefern Food's ROI score was rated highest by customers who have used Wakefern Food's products/services for 2 to 5 Years, and rated lowest by customers ages 41-45.
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Ranked Wakefern Food ROI the Highest
Ranked Wakefern Food ROI the Lowest
Wakefern Food ROI Score by Gender
Male customers rated Wakefern Food's ROI score 0.5 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Wakefern Food.
Male
3.4/5
Female
2.9/5
Wakefern Food ROI Score by Ethnicity
Wakefern Food's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Wakefern Food.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
African American/Black 3.1 | African American/Black | 3.1 |
Other 3 | Other | 3 |
Wakefern Food ROI Score by Age
Wakefern Food's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Wakefern Food.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.3 | 18-25 | 3.3 |
31-35 3.9 | 31-35 | 3.9 |
41-45 1.8 | 41-45 | 1.8 |
46-50 3.6 | 46-50 | 3.6 |
56-60 2.4 | 56-60 | 2.4 |
61-65 3.7 | 61-65 | 3.7 |
66+ 3 | 66+ | 3 |
Wakefern Food ROI Score by Usage
Wakefern Food's ROI score was rated the highest by customers who have used Wakefern Food's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Wakefern Food ROI Score by Industry
Wakefern Food's ROI score was rated the highest by Retail industry customers, and the lowest by Business and Consumer Services industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Wakefern Food Customer Satisfaction (CSAT)
Wakefern Food Customer Satisfaction (CSAT) Score
59 / 100
Wakefern Food has an overall Customer Satisfaction score of 59 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
39%
Satisfied
20%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
11%
Very Dissatisfied
21%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Wakefern Food Customer Satisfaction
Wakefern Food's Customer Satisfaction score was rated highest by customers who have used Wakefern Food's products/services for 2 to 5 Years, and rated lowest by customers ages 56-60.
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Ranked Wakefern Food Customer Satisfaction the Highest
Ranked Wakefern Food Customer Satisfaction the Lowest
Wakefern Food Customer Satisfaction Score by Gender
Male customers rated Wakefern Food's Customer Satisfaction score 9 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Wakefern Food.
59 / 100
MaleVery Satisfied | 27% | |
|---|---|---|
Satisfied | 32% | |
Neither Satisfied nor Dissatisfied | 5% | |
Dissatisfied | 13% | |
Very Dissatisfied | 23% |
50 / 100
FemaleVery Satisfied | 36% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 21% | |
Very Dissatisfied | 22% |
Wakefern Food Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Wakefern Food's Customer Satisfaction (CSAT) score was rated 55% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Wakefern Food.
55 / 100
Very Satisfied
33%
Satisfied
22%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
19%
Very Dissatisfied
19%
CSAT according to African American/Black
Wakefern Food's Customer Satisfaction (CSAT) score was rated 66% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Wakefern Food.
66 / 100
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
34%
CSAT according to Other
Wakefern Food's Customer Satisfaction (CSAT) score was rated 50% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Wakefern Food.
50 / 100
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
25%
Wakefern Food Customer Satisfaction Score by Age
Wakefern Food's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Wakefern Food.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 100% | |||||||||||||||
| 46-50 | 34% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 61-65 | 75% | |||||||||||||||
| 66+ | 59% |
Wakefern Food Customer Satisfaction Score by Usage
Wakefern Food's Customer Satisfaction score was rated the highest by customers who have used Wakefern Food's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Wakefern Food Customer Satisfaction Score by Industry
Wakefern Food's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Retail industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Wakefern Food Customer Satisfaction Score by Industry",
"text": "Wakefern Food's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Retail industry customers.",
"bars": [
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"label": "Tech",
"groupId": 104,
"score": 80,
"stars": 0,
"csatScore": 80,
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"scoreClassName": "max",
"scoreLabel": 80
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{
"label": "Accounting",
"groupId": 495,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Wakefern Food's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
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"groupId": 504,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Wakefern Food's Customer Satisfaction score is rated by Business and Consumer Services customers on Comparably.",
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"groupId": 559,
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}Wakefern Food Customer Service
3.4/5
Wakefern Food has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Wakefern Food's overall Customer Service score rated by its users and customers.
About Wakefern Food's Customer Service
Address
Edison, NJ
Website
http://www.wakefern.com/
Quick Insights into Wakefern Food Customer Service
Wakefern Food's Customer Service score was rated highest by customers ages 31-35, and rated lowest by customers from the Business and Consumer Services industry.
Sign Up to unlock insights into how customers have ranked Wakefern Food's Customer Service score.
Ranked Wakefern Food Customer Service the Highest
Ranked Wakefern Food Customer Service the Lowest
Wakefern Food Customer Service Score by Gender
Male customers rated Wakefern Food's Customer Service score 0.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Wakefern Food.
Male
3.2/5
Female
2.8/5
Wakefern Food Customer Service Score by Ethnicity
Wakefern Food's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Wakefern Food.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
African American/Black 3 | African American/Black | 3 |
Other 2.6 | Other | 2.6 |
Wakefern Food Customer Service Score by Age
Wakefern Food's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Wakefern Food.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.3 | 18-25 | 3.3 |
31-35 4.4 | 31-35 | 4.4 |
41-45 2.5 | 41-45 | 2.5 |
46-50 2.9 | 46-50 | 2.9 |
56-60 2.1 | 56-60 | 2.1 |
61-65 3.8 | 61-65 | 3.8 |
66+ 2.7 | 66+ | 2.7 |
Wakefern Food Customer Service Score by Usage
Wakefern Food's Customer Service score was rated the highest by customers who have used Wakefern Food's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Wakefern Food Customer Service Score by Industry
Wakefern Food's Customer Service score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Business and Consumer Services industry customers.
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Wakefern Food as an Employer
2.5/5
Wakefern Food has a 2.5/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Wakefern Food scored a 3 for Net Promoter Score and a -23 for Employee Net Promoter Score. NPS gauges how likely a customer of Wakefern Food would recommend the brand to a friend. ENPS measures how likely Wakefern Food employees would recommend working at Wakefern Food to a friend.
Net Promoter Score
3
NPS Score
| 44% | Promoters |
|---|---|
| 15% | Passive |
| 41% | Detractors |
Employee Net Promoter Score
-23
eNPS Score
| 33% | Promoters |
|---|---|
| 11% | Passive |
| 56% | Detractors |
