-7
NPS
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WakeMed Health & Hospitals
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About WakeMed Health & Hospitals' Brand
WakeMed is a 870-bed private, not-for-profit healthcare system in Raleigh, NC.
Brand at a Glance
80%
Customer Loyalty
3.1/5
Product Quality
3.2/5
Pricing
3.2/5
Customer Service
WakeMed Health & Hospitals NPS
WakeMed Health & Hospitals's Net Promoter Score (NPS) is a -7 with 40% Promoters, 13% Passives, and 47% Detractors. Net Promoter Score tracks whether WakeMed Health & Hospitals's customers would recommend using the product based on a scale of -100 to 100.
WakeMed Health & Hospitals Overall NPS
| 40% | Promoters |
|---|---|
| 13% | Passives |
| 47% | Detractors |
WakeMed Health & Hospitals NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 -25 | Dec 2020 | -25 |
Jun 2021 0 | Jun 2021 | 0 |
Apr 2022 17 | Apr 2022 | 17 |
May 2022 -1 | May 2022 | -1 |
Jul 2022 -13 | Jul 2022 | -13 |
Aug 2022 0 | Aug 2022 | 0 |
Apr 2023 10 | Apr 2023 | 10 |
Nov 2023 0 | Nov 2023 | 0 |
Mar 2024 -1 | Mar 2024 | -1 |
Aug 2024 -8 | Aug 2024 | -8 |
Apr 2025 -15 | Apr 2025 | -15 |
Oct 2025 -6 | Oct 2025 | -6 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
WakeMed Health & Hospitals NPS by Gender
WakeMed Health & Hospitals's NPS was rated 20 by Male customers on Comparably.
Male
20
WakeMed Health & Hospitals's NPS was rated 20 by Male customers on Comparably.
60%
Promoters
0%
Passives
40%
Detractors
Female
N/A
WakeMed Health & Hospitals's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
WakeMed Health & Hospitals NPS by Ethnicity
WakeMed Health & Hospitals's NPS was rated 34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 34 | Caucasian | 34 |
WakeMed Health & Hospitals NPS by Age
WakeMed Health & Hospitals's NPS was rated 0 points by customers ages 66+ on Comparably.
WakeMed Health & Hospitals NPS by Usage
WakeMed Health & Hospitals's NPS was rated 0 points by customers who have used WakeMed Health & Hospitals's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 0 | 5 to 10 Years | 0 |
WakeMed Health & Hospitals Customer Reviews
Out of the 2 WakeMed Health & Hospitals customer reviews 0 were positive and 2 were constructive. WakeMed Health & Hospitals customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
WakeMed Health & Hospitals Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of WakeMed Health & Hospitals users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
WakeMed Health & Hospitals Customer Loyalty Score by Gender
WakeMed Health & Hospitals's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of WakeMed Health & Hospitals.
Male
100%
Yes
Female
N/A
Yes
WakeMed Health & Hospitals Customer Loyalty Score by Ethnicity
WakeMed Health & Hospitals's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of WakeMed Health & Hospitals.
100
out of 100
Caucasian
WakeMed Health & Hospitals Customer Loyalty Score by Age
WakeMed Health & Hospitals's Customer Loyalty score was rated 100% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of WakeMed Health & Hospitals.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 100% | 66+ | 100% |
WakeMed Health & Hospitals Customer Loyalty Score by Usage
WakeMed Health & Hospitals's Customer Loyalty score was rated 78% by customers who have used WakeMed Health & Hospitals's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
WakeMed Health & Hospitals Product Quality
3.1/5
WakeMed Health & Hospitals has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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WakeMed Health & Hospitals Product Information
WakeMed Health & Hospitals’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://wakemed.org/
- Company Size
- 5,001-10,000 Employees
Industry
Healthcare
Quick Insights into WakeMed Health & Hospitals Product Quality
WakeMed Health & Hospitals's Product Quality score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked WakeMed Health & Hospitals' Product Quality.
Ranked WakeMed Health & Hospitals Product Quality the Highest
WakeMed Health & Hospitals Product Quality Score by Gender
WakeMed Health & Hospitals's Product Quality score was rated 3.4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of WakeMed Health & Hospitals.
Male
3.4/5
Female
N/A
WakeMed Health & Hospitals Product Quality Score by Ethnicity
WakeMed Health & Hospitals's Product Quality score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of WakeMed Health & Hospitals.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
WakeMed Health & Hospitals Product Quality Score by Age
WakeMed Health & Hospitals's Product Quality score was rated 3 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of WakeMed Health & Hospitals.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 3 | 66+ | 3 |
WakeMed Health & Hospitals Product Quality Score by Usage
WakeMed Health & Hospitals's Product Quality score was rated 2.7 stars by customers who have used WakeMed Health & Hospitals's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
WakeMed Health & Hospitals Pricing
WakeMed Health & Hospitals ROI & Value For Money
3.2/5
WakeMed Health & Hospitals has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock WakeMed Health & Hospitals' overall ROI score rated by its users and customers.
Quick Insights into WakeMed Health & Hospitals ROI
WakeMed Health & Hospitals's ROI score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked WakeMed Health & Hospitals' ROI score.
Ranked WakeMed Health & Hospitals ROI the Highest
WakeMed Health & Hospitals ROI Score by Gender
WakeMed Health & Hospitals's ROI score was rated 3.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of WakeMed Health & Hospitals.
Male
3.9/5
Female
N/A
WakeMed Health & Hospitals ROI Score by Ethnicity
WakeMed Health & Hospitals's ROI score was rated 4.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of WakeMed Health & Hospitals.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
WakeMed Health & Hospitals ROI Score by Age
WakeMed Health & Hospitals's ROI score was rated 3.7 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of WakeMed Health & Hospitals.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 3.7 | 66+ | 3.7 |
WakeMed Health & Hospitals ROI Score by Usage
WakeMed Health & Hospitals's ROI score was rated 3.2 stars by customers who have used WakeMed Health & Hospitals's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
WakeMed Health & Hospitals Customer Satisfaction (CSAT)
WakeMed Health & Hospitals Customer Satisfaction (CSAT) Score
67 / 100
WakeMed Health & Hospitals has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
56%
Satisfied
11%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
22%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into WakeMed Health & Hospitals Customer Satisfaction
WakeMed Health & Hospitals's Customer Satisfaction score was rated highest by customers who have used WakeMed Health & Hospitals's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked WakeMed Health & Hospitals' Customer Satisfaction.
Ranked WakeMed Health & Hospitals Customer Satisfaction the Highest
WakeMed Health & Hospitals Customer Satisfaction Score by Gender
WakeMed Health & Hospitals's Customer Satisfaction score was rated 60 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of WakeMed Health & Hospitals.
60 / 100
MaleVery Satisfied | 60% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 20% |
WakeMed Health & Hospitals Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
WakeMed Health & Hospitals' Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of WakeMed Health & Hospitals.
67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
WakeMed Health & Hospitals Customer Satisfaction Score by Age
WakeMed Health & Hospitals's Customer Satisfaction score was rated 50 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of WakeMed Health & Hospitals.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 50% |
WakeMed Health & Hospitals Customer Satisfaction Score by Usage
WakeMed Health & Hospitals's Customer Satisfaction score was rated 67 points by customers who have used WakeMed Health & Hospitals's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
WakeMed Health & Hospitals Customer Service
3.2/5
WakeMed Health & Hospitals has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock WakeMed Health & Hospitals' overall Customer Service score rated by its users and customers.
About WakeMed Health & Hospitals's Customer Service
Address
Raleigh, NC
Website
http://wakemed.org/
Phone Number
(919) 350-8000
Quick Insights into WakeMed Health & Hospitals Customer Service
WakeMed Health & Hospitals's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked WakeMed Health & Hospitals' Customer Service score.
Ranked WakeMed Health & Hospitals Customer Service the Highest
WakeMed Health & Hospitals Customer Service Score by Gender
WakeMed Health & Hospitals's Customer Service score was rated 3.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of WakeMed Health & Hospitals.
Male
3.6/5
Female
N/A
WakeMed Health & Hospitals Customer Service Score by Ethnicity
WakeMed Health & Hospitals's Customer Service score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of WakeMed Health & Hospitals.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
WakeMed Health & Hospitals Customer Service Score by Age
WakeMed Health & Hospitals's Customer Service score was rated 3.4 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of WakeMed Health & Hospitals.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 3.4 | 66+ | 3.4 |
WakeMed Health & Hospitals Customer Service Score by Usage
WakeMed Health & Hospitals's Customer Service score was rated 2.7 stars by customers who have used WakeMed Health & Hospitals's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
WakeMed Health & Hospitals as an Employer
4.1/5
WakeMed Health & Hospitals has a 4.1/5 stars for its overall company culture rated by their employees
top
10%
CEO of WakeMed Health & Hospitals
In the Top 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
WakeMed Health & Hospitals scored a -7 for Net Promoter Score and a 14 for Employee Net Promoter Score. NPS gauges how likely a customer of WakeMed Health & Hospitals would recommend the brand to a friend. ENPS measures how likely WakeMed Health & Hospitals employees would recommend working at WakeMed Health & Hospitals to a friend.
Net Promoter Score
-7
NPS Score
| 40% | Promoters |
|---|---|
| 13% | Passive |
| 47% | Detractors |
Employee Net Promoter Score
14
eNPS Score
| 46% | Promoters |
|---|---|
| 22% | Passive |
| 32% | Detractors |
