-34
NPS
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Walden Behavioral Care
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About Walden Behavioral Care's Brand
Walden Behavioral Care, a Waltham, Mass.-based provider of behavioral health services for individuals with eating disorders.
Brand at a Glance
55%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Walden Behavioral Care NPS
Walden Behavioral Care's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Walden Behavioral Care's customers would recommend using the product based on a scale of -100 to 100.
Walden Behavioral Care Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Walden Behavioral Care NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 -100 | May 2022 | -100 |
Jul 2023 -100 | Jul 2023 | -100 |
Dec 2023 -33 | Dec 2023 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Walden Behavioral Care Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Walden Behavioral Care users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Walden Behavioral Care Product Quality
1.5/5
Walden Behavioral Care has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Walden Behavioral Care Product Information
Walden Behavioral Care’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Tech
Healthcare
Walden Behavioral Care Pricing
Walden Behavioral Care ROI & Value For Money
1.5/5
Walden Behavioral Care has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Walden Behavioral Care Customer Satisfaction (CSAT)
Walden Behavioral Care Customer Satisfaction (CSAT) Score
33 / 100
Walden Behavioral Care has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Walden Behavioral Care Customer Service
1.5/5
Walden Behavioral Care has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Walden Behavioral Care's Customer Service
Address
Suite 500, Waltham, MA
Website
http://waldenbehavioralcare.com
Phone Number
781-647-6700
Walden Behavioral Care as an Employer
2.5/5
Walden Behavioral Care has a 2.5/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Walden Behavioral Care scored a -34 for Net Promoter Score and a -76 for Employee Net Promoter Score. NPS gauges how likely a customer of Walden Behavioral Care would recommend the brand to a friend. ENPS measures how likely Walden Behavioral Care employees would recommend working at Walden Behavioral Care to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-76
eNPS Score
| 12% | Promoters |
|---|---|
| 0% | Passive |
| 88% | Detractors |
