49
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Wallenius Wilhelmsen
Marketing or Exec? Claim Your Free Account
About Wallenius Wilhelmsen's Brand
"Wallenius Wilhelmsen offers supply chain management, ocean transportation, terminal handling, inland distribution and technical services."
Brand at a Glance
73%
Customer Loyalty
3.9/5
Product Quality
3.8/5
Pricing
3.7/5
Customer Service
Wallenius Wilhelmsen NPS
Wallenius Wilhelmsen's Net Promoter Score (NPS) is a 49 with 66% Promoters, 17% Passives, and 17% Detractors. Net Promoter Score tracks whether Wallenius Wilhelmsen's customers would recommend using the product based on a scale of -100 to 100.
Wallenius Wilhelmsen Overall NPS
| 66% | Promoters |
|---|---|
| 17% | Passives |
| 17% | Detractors |
Wallenius Wilhelmsen NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 40 | Jan 2022 | 40 |
Feb 2022 49 | Feb 2022 | 49 |
Jun 2022 57 | Jun 2022 | 57 |
Sep 2022 63 | Sep 2022 | 63 |
Jan 2023 66 | Jan 2023 | 66 |
Aug 2023 63 | Aug 2023 | 63 |
Sep 2023 54 | Sep 2023 | 54 |
Feb 2024 43 | Feb 2024 | 43 |
Mar 2024 46 | Mar 2024 | 46 |
Apr 2024 49 | Apr 2024 | 49 |
Aug 2025 46 | Aug 2025 | 46 |
Oct 2025 49 | Oct 2025 | 49 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Wallenius Wilhelmsen NPS by Usage
Wallenius Wilhelmsen's NPS was rated 0 points by customers who have used Wallenius Wilhelmsen's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
Wallenius Wilhelmsen Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Wallenius Wilhelmsen users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Wallenius Wilhelmsen Customer Loyalty Score by Usage
Wallenius Wilhelmsen's Customer Loyalty score was rated 70% by customers who have used Wallenius Wilhelmsen's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Wallenius Wilhelmsen Product Quality
3.9/5
Wallenius Wilhelmsen has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Wallenius Wilhelmsen's overall Product Quality score rated by its users and customers.
Wallenius Wilhelmsen Product Information
Wallenius Wilhelmsen’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://2wglobal.com/
- Company Size
- 201-500 Employees
Industry
Transportation
Quick Insights into Wallenius Wilhelmsen Product Quality
Wallenius Wilhelmsen's Product Quality score was rated highest by customers who have used Wallenius Wilhelmsen's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Wallenius Wilhelmsen's Product Quality.
Ranked Wallenius Wilhelmsen Product Quality the Highest
Wallenius Wilhelmsen Product Quality Score by Usage
Wallenius Wilhelmsen's Product Quality score was rated 3.5 stars by customers who have used Wallenius Wilhelmsen's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Wallenius Wilhelmsen Pricing
Wallenius Wilhelmsen ROI & Value For Money
3.8/5
Wallenius Wilhelmsen has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Wallenius Wilhelmsen's overall ROI score rated by its users and customers.
Quick Insights into Wallenius Wilhelmsen ROI
Wallenius Wilhelmsen's ROI score was rated highest by customers who have used Wallenius Wilhelmsen's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Wallenius Wilhelmsen's ROI score.
Ranked Wallenius Wilhelmsen ROI the Highest
Wallenius Wilhelmsen ROI Score by Usage
Wallenius Wilhelmsen's ROI score was rated 3.5 stars by customers who have used Wallenius Wilhelmsen's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Wallenius Wilhelmsen Customer Satisfaction (CSAT)
Wallenius Wilhelmsen Customer Satisfaction (CSAT) Score
66 / 100
Wallenius Wilhelmsen has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
17%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Wallenius Wilhelmsen Customer Service
3.7/5
Wallenius Wilhelmsen has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Wallenius Wilhelmsen's overall Customer Service score rated by its users and customers.
About Wallenius Wilhelmsen's Customer Service
Address
Wallenius Wilhelmsen, 1324 Norway
Website
http://2wglobal.com/
Quick Insights into Wallenius Wilhelmsen Customer Service
Wallenius Wilhelmsen's Customer Service score was rated highest by customers who have used Wallenius Wilhelmsen's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Wallenius Wilhelmsen's Customer Service score.
Ranked Wallenius Wilhelmsen Customer Service the Highest
Wallenius Wilhelmsen Customer Service Score by Usage
Wallenius Wilhelmsen's Customer Service score was rated 3.5 stars by customers who have used Wallenius Wilhelmsen's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Wallenius Wilhelmsen as an Employer
2.7/5
Wallenius Wilhelmsen has a 2.7/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Wallenius Wilhelmsen scored a 49 for Net Promoter Score and a 4 for Employee Net Promoter Score. NPS gauges how likely a customer of Wallenius Wilhelmsen would recommend the brand to a friend. ENPS measures how likely Wallenius Wilhelmsen employees would recommend working at Wallenius Wilhelmsen to a friend.
Net Promoter Score
49
NPS Score
| 66% | Promoters |
|---|---|
| 17% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
4
eNPS Score
| 44% | Promoters |
|---|---|
| 16% | Passive |
| 40% | Detractors |
