40
NPS
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Brand Page
WalletHub
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About WalletHub's Brand
WalletHub is a leading personal finance website that helps consumers make smarter financial decisions.
Brand at a Glance
74%
Customer Loyalty
3.8/5
Product Quality
3.5/5
Pricing
3.7/5
Customer Service
WalletHub NPS
WalletHub's Net Promoter Score (NPS) is a 40 with 70% Promoters, 0% Passives, and 30% Detractors. Net Promoter Score tracks whether WalletHub's customers would recommend using the product based on a scale of -100 to 100.
WalletHub Overall NPS
| 70% | Promoters |
|---|---|
| 0% | Passives |
| 30% | Detractors |
WalletHub NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 -100 | Apr 2020 | -100 |
Jun 2021 0 | Jun 2021 | 0 |
Dec 2021 33 | Dec 2021 | 33 |
Mar 2022 50 | Mar 2022 | 50 |
May 2022 60 | May 2022 | 60 |
Dec 2022 33 | Dec 2022 | 33 |
Feb 2023 43 | Feb 2023 | 43 |
Mar 2023 50 | Mar 2023 | 50 |
Jun 2023 55 | Jun 2023 | 55 |
Feb 2024 40 | Feb 2024 | 40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
WalletHub Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of WalletHub users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
WalletHub Product Quality
3.8/5
WalletHub has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock WalletHub's overall Product Quality score rated by its users and customers.
WalletHub Product Information
WalletHub’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- https://wallethub.com
- Company Size
- 51-200 Employees
Industry
Tech
Consumer Services
FinTech
SaaS
WalletHub Pricing
WalletHub ROI & Value For Money
3.5/5
WalletHub has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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WalletHub Customer Satisfaction (CSAT)
WalletHub Customer Satisfaction (CSAT) Score
72 / 100
WalletHub has an overall Customer Satisfaction score of 72 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
29%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
WalletHub Customer Service
3.7/5
WalletHub has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About WalletHub's Customer Service
Address
818 18th Street NW, Suite 1020, Washington, DC 20006
Website
https://wallethub.com
WalletHub's Social Links
WalletHub as an Employer
3.9/5
WalletHub has a 3.9/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
WalletHub scored a 40 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of WalletHub would recommend the brand to a friend. ENPS measures how likely WalletHub employees would recommend working at WalletHub to a friend.
Net Promoter Score
40
NPS Score
| 70% | Promoters |
|---|---|
| 0% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
