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Walman Optical
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About Walman Optical's Brand

The employee owners of Walman take great pride in providing Independent Eyecare Practices with premium quality ophthalmic products

Brand at a Glance

73%
Customer Loyalty
4.1/5
Product Quality
4/5
Pricing
4/5
Customer Service

Walman Optical NPS

Walman Optical's Net Promoter Score (NPS) is a 75 with 75% Promoters, 25% Passives, and 0% Detractors. Net Promoter Score tracks whether Walman Optical's customers would recommend using the product based on a scale of -100 to 100.

Walman Optical Overall NPS

75
NPS
75%Promoters
25%Passives
0%Detractors
Walman Optical Overall NPS

Walman Optical NPS Trend

-100
-50
0
50
100
Oct 2020
100
Oct 2020Oct 2020
Nov 2020
100
Nov 2020Nov 2020
Jul 2021
66
Jul 2021Jul 2021
Jan 2022
75
Jan 2022Jan 2022

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Walman Optical Customer Loyalty

73%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

73% of Walman Optical users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

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73
73%
27
27%
Walman Optical Customer Loyalty

Walman Optical Product Quality

4.1/5

Walman Optical has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.

Sign Up to unlock Walman Optical's overall Product Quality score rated by its users and customers.

Walman Optical Product Information

Walman Optical’s product quality score is a 4.1 out of 5 as rated by its users and customers.

Website
http://www.walman.com
Company Size
501-1,000 Employees

Industry

Tech
Hardware and Devices
Healthcare

Walman Optical Pricing

Walman Optical ROI & Value For Money

4/5

Walman Optical has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.

Sign Up to unlock Walman Optical's overall ROI score rated by its users and customers.

Walman Optical Customer Service

4/5

Walman Optical has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.

Sign Up to unlock Walman Optical's overall Customer Service score rated by its users and customers.

About Walman Optical's Customer Service

Address

801 12th Avenue North, Minneapolis, MN 55411


Website

http://www.walman.com


Phone Number

6125206069

Walman Optical as an Employer

4.3/5

Walman Optical has a 4.3/5 stars for its overall company culture rated by their employees

  Walman Optical CEO
top
10%
CEO of Walman Optical

In the Top 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Walman Optical scored a 75 for Net Promoter Score and a 28 for Employee Net Promoter Score. NPS gauges how likely a customer of Walman Optical would recommend the brand to a friend. ENPS measures how likely Walman Optical employees would recommend working at Walman Optical to a friend.

Net Promoter Score

75
NPS Score
75%Promoters
25%Passive
0%Detractors

Employee Net Promoter Score

28
eNPS Score
55%Promoters
18%Passive
27%Detractors

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