49
NPS
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Walsh Construction
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About Walsh Construction's Brand
Brand at a Glance
68%
Customer Loyalty
4.1/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
Walsh Construction NPS
Walsh Construction's Net Promoter Score (NPS) is a 49 with 66% Promoters, 17% Passives, and 17% Detractors. Net Promoter Score tracks whether Walsh Construction's customers would recommend using the product based on a scale of -100 to 100.
Walsh Construction Overall NPS
| 66% | Promoters |
|---|---|
| 17% | Passives |
| 17% | Detractors |
Walsh Construction NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 100 | Dec 2021 | 100 |
Oct 2022 100 | Oct 2022 | 100 |
Nov 2022 50 | Nov 2022 | 50 |
Apr 2024 60 | Apr 2024 | 60 |
Feb 2025 49 | Feb 2025 | 49 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Walsh Construction Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Walsh Construction users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Walsh Construction Product Quality
4.1/5
Walsh Construction has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Walsh Construction Product Information
Walsh Construction’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
Walsh Construction Pricing
Walsh Construction ROI & Value For Money
3.9/5
Walsh Construction has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Walsh Construction Customer Satisfaction (CSAT)
Walsh Construction Customer Satisfaction (CSAT) Score
100 / 100
Walsh Construction has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Walsh Construction Customer Service
3.9/5
Walsh Construction has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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Walsh Construction as an Employer
Consumer vs. Employees
Walsh Construction scored a 49 for Net Promoter Score and a 28 for Employee Net Promoter Score. NPS gauges how likely a customer of Walsh Construction would recommend the brand to a friend. ENPS measures how likely Walsh Construction employees would recommend working at Walsh Construction to a friend.
Net Promoter Score
49
NPS Score
| 66% | Promoters |
|---|---|
| 17% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
28
eNPS Score
| 57% | Promoters |
|---|---|
| 14% | Passive |
| 29% | Detractors |
