-100
NPS
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Walsworth Publishing
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About Walsworth Publishing's Brand
We provide customers with the best possible solutions to grow revenue, improve customer engagement, and realize meaningful results.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Walsworth Publishing NPS
Walsworth Publishing's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Walsworth Publishing's customers would recommend using the product based on a scale of -100 to 100.
Walsworth Publishing Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Walsworth Publishing NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 -100 | Dec 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Walsworth Publishing Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Walsworth Publishing users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Walsworth Publishing Product Quality
1.5/5
Walsworth Publishing has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Walsworth Publishing's overall Product Quality score rated by its users and customers.
Walsworth Publishing Product Information
Walsworth Publishing’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.walsworth.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Business Services
Ecommerce and Marketplaces
Media
Mobile App
SaaS
Sports & Entertainment
Walsworth Publishing Pricing
Walsworth Publishing ROI & Value For Money
1.5/5
Walsworth Publishing has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Walsworth Publishing's overall ROI score rated by its users and customers.
Walsworth Publishing Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Walsworth Publishing Customer Service
1.5/5
Walsworth Publishing has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Walsworth Publishing's overall Customer Service score rated by its users and customers.
About Walsworth Publishing's Customer Service
Address
803 S. Missouri Ave., Marceline, MO
Website
http://www.walsworth.com/
Phone Number
(800) 369-2646
Walsworth Publishing as an Employer
3.2/5
Walsworth Publishing has a 3.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Walsworth Publishing scored a -100 for Net Promoter Score and a -67 for Employee Net Promoter Score. NPS gauges how likely a customer of Walsworth Publishing would recommend the brand to a friend. ENPS measures how likely Walsworth Publishing employees would recommend working at Walsworth Publishing to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-67
eNPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
