34
NPS
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WANdisco
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About WANdisco's Brand
WANdisco is the LiveData company. WANdisco LiveData Cloud Services enable enterprises to create an environment where data is always available, accurate, and protected, creating a strong backbone for their IT infrastructure and a bedrock for running consistent, accurate machine learning applications.
Brand at a Glance
53%
Customer Loyalty
2.6/5
Product Quality
3/5
Pricing
3.4/5
Customer Service
WANdisco NPS
WANdisco's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether WANdisco's customers would recommend using the product based on a scale of -100 to 100.
WANdisco Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
WANdisco NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -100 | Feb 2022 | -100 |
Jun 2022 0 | Jun 2022 | 0 |
Dec 2022 33 | Dec 2022 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
WANdisco Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of WANdisco users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
WANdisco Product Quality
2.6/5
WANdisco has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock WANdisco's overall Product Quality score rated by its users and customers.
WANdisco Product Information
WANdisco’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Website
- http://www.wandisco.com
- Company Size
- 51-200 Employees
Industry
Tech
Analytics
Big Data
SaaS
WANdisco Pricing
WANdisco ROI & Value For Money
3/5
WANdisco has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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WANdisco Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
WANdisco Customer Service
3.4/5
WANdisco has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About WANdisco's Customer Service
Address
5000 Executive Parkway, San Ramon, CA 94583
Website
http://www.wandisco.com
Phone Number
4155900997
WANdisco's Social Links
WANdisco as an Employer
3.0/5
WANdisco has a 3.0/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
WANdisco scored a 34 for Net Promoter Score and a -28 for Employee Net Promoter Score. NPS gauges how likely a customer of WANdisco would recommend the brand to a friend. ENPS measures how likely WANdisco employees would recommend working at WANdisco to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-28
eNPS Score
| 27% | Promoters |
|---|---|
| 18% | Passive |
| 55% | Detractors |
