24
NPS
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Warner Norcross & Judd
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About Warner Norcross & Judd's Brand
A full-service law firm in Michigan that provides expert legal services & practical business advice.
Brand at a Glance
73%
Customer Loyalty
4.1/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
Warner Norcross & Judd NPS
Warner Norcross & Judd's Net Promoter Score (NPS) is a 24 with 62% Promoters, 0% Passives, and 38% Detractors. Net Promoter Score tracks whether Warner Norcross & Judd's customers would recommend using the product based on a scale of -100 to 100.
Warner Norcross & Judd Overall NPS
| 62% | Promoters |
|---|---|
| 0% | Passives |
| 38% | Detractors |
Warner Norcross & Judd NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 100 | Jul 2022 | 100 |
Sep 2022 0 | Sep 2022 | 0 |
Oct 2022 -33 | Oct 2022 | -33 |
Dec 2023 0 | Dec 2023 | 0 |
Jan 2024 20 | Jan 2024 | 20 |
Jan 2025 0 | Jan 2025 | 0 |
Oct 2025 25 | Oct 2025 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Warner Norcross & Judd Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Warner Norcross & Judd users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Warner Norcross & Judd Product Quality
4.1/5
Warner Norcross & Judd has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Warner Norcross & Judd's overall Product Quality score rated by its users and customers.
Warner Norcross & Judd Product Information
Warner Norcross & Judd’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://wnj.com
- Company Size
- 201-500 Employees
Industry
Tech
Business Services
Government & Legal
Warner Norcross & Judd Pricing
Warner Norcross & Judd ROI & Value For Money
3.6/5
Warner Norcross & Judd has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Warner Norcross & Judd Customer Satisfaction (CSAT)
Warner Norcross & Judd Customer Satisfaction (CSAT) Score
100 / 100
Warner Norcross & Judd has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Warner Norcross & Judd Customer Service
3.6/5
Warner Norcross & Judd has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Warner Norcross & Judd's Customer Service
Address
900 Fifth Third Center, 111 Lyon Street, N.W., Grand Rapids, MI
Website
http://wnj.com
Phone Number
(866) 533-3018
Warner Norcross & Judd as an Employer
3.7/5
Warner Norcross & Judd has a 3.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Warner Norcross & Judd scored a 24 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Warner Norcross & Judd would recommend the brand to a friend. ENPS measures how likely Warner Norcross & Judd employees would recommend working at Warner Norcross & Judd to a friend.
Net Promoter Score
24
NPS Score
| 62% | Promoters |
|---|---|
| 0% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
