11
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Wasabi
Marketing or Exec? Claim Your Free Account
About Wasabi's Brand
From London food stall to global restaurant brand
Brand at a Glance
81%
Customer Loyalty
3.8/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Wasabi NPS
Wasabi's Net Promoter Score (NPS) is a 11 with 44% Promoters, 23% Passives, and 33% Detractors. Net Promoter Score tracks whether Wasabi's customers would recommend using the product based on a scale of -100 to 100.
Wasabi Overall NPS
| 44% | Promoters |
|---|---|
| 23% | Passives |
| 33% | Detractors |
Wasabi NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 100 | Nov 2021 | 100 |
Nov 2022 -25 | Nov 2022 | -25 |
Dec 2022 -20 | Dec 2022 | -20 |
Aug 2023 0 | Aug 2023 | 0 |
Dec 2023 -15 | Dec 2023 | -15 |
Feb 2024 0 | Feb 2024 | 0 |
Jul 2025 11 | Jul 2025 | 11 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Wasabi Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Wasabi users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Wasabi Product Quality
3.8/5
Wasabi has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Wasabi's overall Product Quality score rated by its users and customers.
Wasabi Product Information
Wasabi’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- https://wasabi.uk.com/us/
- Company Size
- 5,001-10,000 Employees
Industry
Travel
Wasabi Pricing
Wasabi ROI & Value For Money
3.7/5
Wasabi has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Wasabi's overall ROI score rated by its users and customers.
Wasabi Customer Satisfaction (CSAT)
Wasabi Customer Satisfaction (CSAT) Score
50 / 100
Wasabi has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
37%
Satisfied
13%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Wasabi Customer Service
3.7/5
Wasabi has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Wasabi's overall Customer Service score rated by its users and customers.
About Wasabi's Customer Service
Address
561 7th Ave, New York City, NY
Website
https://wasabi.uk.com/us/
Phone Number
+44 21 2575 1410
Consumer vs. Employees
Wasabi scored a 11 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of Wasabi would recommend the brand to a friend. ENPS measures how likely Wasabi employees would recommend working at Wasabi to a friend.
Net Promoter Score
11
NPS Score
| 44% | Promoters |
|---|---|
| 23% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 0% | Promoters |
|---|---|
| 60% | Passive |
| 40% | Detractors |
