-60
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Washington Gas Light Co.
Marketing or Exec? Claim Your Free Account
About Washington Gas Light Co. Brand
Washington Gas Light Co is delivering natural gas to more than one million residential, commercial and industrial customers.
Brand at a Glance
60%
Customer Loyalty
2.2/5
Product Quality
2.2/5
Pricing
2/5
Customer Service
Washington Gas Light Co. NPS
Washington Gas Light Co.'s Net Promoter Score (NPS) is a -60 with 20% Promoters, 0% Passives, and 80% Detractors. Net Promoter Score tracks whether Washington Gas Light Co.'s customers would recommend using the product based on a scale of -100 to 100.
Washington Gas Light Co. Overall NPS
| 20% | Promoters |
|---|---|
| 0% | Passives |
| 80% | Detractors |
Washington Gas Light Co. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 100 | Apr 2022 | 100 |
Mar 2023 0 | Mar 2023 | 0 |
Jun 2023 -33 | Jun 2023 | -33 |
Aug 2023 -50 | Aug 2023 | -50 |
May 2024 -60 | May 2024 | -60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Washington Gas Light Co. Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Washington Gas Light Co. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Washington Gas Light Co. Product Quality
2.2/5
Washington Gas Light Co. has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Washington Gas Light Co. overall Product Quality score rated by its users and customers.
Washington Gas Light Co. Product Information
Washington Gas Light Co.’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- http://www.washgas.com/
- Company Size
- 501-1,000 Employees
Washington Gas Light Co. Pricing
Washington Gas Light Co. ROI & Value For Money
2.2/5
Washington Gas Light Co. has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Washington Gas Light Co. overall ROI score rated by its users and customers.
Washington Gas Light Co. Customer Satisfaction (CSAT)
Washington Gas Light Co. Customer Satisfaction (CSAT) Score
25 / 100
Washington Gas Light Co. has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Washington Gas Light Co. Customer Service
2/5
Washington Gas Light Co. has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Washington Gas Light Co. overall Customer Service score rated by its users and customers.
About Washington Gas Light Co.'s Customer Service
Address
101 Constitution Avenue, N.W., Washington, DC 20080
Website
http://www.washgas.com/
Phone Number
(703) 750-7655
Washington Gas Light Co. as an Employer
3.8/5
Washington Gas Light Co. has a 3.8/5 stars for its overall company culture rated by their employees
bottom
35%
CEO of Washington Gas Light Co.
In the Bottom 35% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Washington Gas Light Co. scored a -60 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of Washington Gas Light Co. would recommend the brand to a friend. ENPS measures how likely Washington Gas Light Co. employees would recommend working at Washington Gas Light Co. to a friend.
Net Promoter Score
-60
NPS Score
| 20% | Promoters |
|---|---|
| 0% | Passive |
| 80% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
