-62
NPS
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Waste Connections
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About Waste Connections' Brand
Waste Connections is an integrated solid waste services company that provides solid waste collection and disposal in the United States and Canada.
Brand at a Glance
67%
Customer Loyalty
1.8/5
Product Quality
1.7/5
Pricing
1.7/5
Customer Service
Waste Connections NPS
Waste Connections's Net Promoter Score (NPS) is a -62 with 19% Promoters, 0% Passives, and 81% Detractors. Net Promoter Score tracks whether Waste Connections's customers would recommend using the product based on a scale of -100 to 100.
Waste Connections Overall NPS
| 19% | Promoters |
|---|---|
| 0% | Passives |
| 81% | Detractors |
Waste Connections NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 -53 | Feb 2023 | -53 |
Jul 2023 -55 | Jul 2023 | -55 |
Sep 2023 -47 | Sep 2023 | -47 |
Oct 2023 -50 | Oct 2023 | -50 |
Dec 2023 -52 | Dec 2023 | -52 |
Jan 2024 -53 | Jan 2024 | -53 |
Feb 2024 -57 | Feb 2024 | -57 |
Mar 2024 -59 | Mar 2024 | -59 |
Apr 2024 -60 | Apr 2024 | -60 |
May 2024 -63 | May 2024 | -63 |
Jun 2025 -65 | Jun 2025 | -65 |
Aug 2025 -61 | Aug 2025 | -61 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Waste Connections NPS by Gender
Female customers rated Waste Connections's NPS 12 points higher than Male customers.
Male
-72
Waste Connections's NPS was rated -72 by Male customers on Comparably.
14%
Promoters
0%
Passives
86%
Detractors
Female
-60
Waste Connections's NPS was rated -60 by Female customers on Comparably.
20%
Promoters
0%
Passives
80%
Detractors
Waste Connections NPS by Ethnicity
Waste Connections's NPS was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -68 | Caucasian | -68 |
Hispanic or Latino -100 | Hispanic or Latino | -100 |
Waste Connections NPS by Age
Waste Connections's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
Waste Connections NPS by Usage
Waste Connections's NPS was rated the highest by customers who have used Waste Connections's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -78 | 2 to 5 Years | -78 |
5 to 10 Years -34 | 5 to 10 Years | -34 |
Over 10 Years -50 | Over 10 Years | -50 |
Waste Connections Customer Reviews
Out of the 6 Waste Connections customer reviews 1 was positive and 5 were constructive. Waste Connections customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Waste Connections Customer Loyalty
67%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
67% of Waste Connections users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Waste Connections Customer Loyalty Score by Gender
Male customers rated Waste Connections's Customer Loyalty score 4% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Waste Connections.
Male
68%
Yes
Female
64%
Yes
Waste Connections Customer Loyalty Score by Ethnicity
Waste Connections's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Waste Connections.
72
out of 100
Caucasian
40
out of 100
Hispanic or Latino
Waste Connections Customer Loyalty Score by Age
Waste Connections's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Waste Connections.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 70% | 41-45 | 70% |
46-50 70% | 46-50 | 70% |
51-55 55% | 51-55 | 55% |
56-60 70% | 56-60 | 70% |
66+ 78% | 66+ | 78% |
Waste Connections Customer Loyalty Score by Usage
Waste Connections's Customer Loyalty score was rated the highest by customers who have used Waste Connections's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Waste Connections Customer Loyalty Score by Industry
Waste Connections's Customer Loyalty score was rated 70% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Waste Connections Product Quality
1.8/5
Waste Connections has an overall Product Quality score of 1.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Waste Connections' overall Product Quality score rated by its users and customers.
Waste Connections Product Information
Waste Connections’s product quality score is a 1.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Waste Connections's product the highest.
- Company Size
- 1,001-5,000 Employees
Industry
Environmental Services
Quick Insights into Waste Connections Product Quality
Waste Connections's Product Quality score was rated highest by customers ages 41-45, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Waste Connections' Product Quality.
Ranked Waste Connections Product Quality the Highest
Ranked Waste Connections Product Quality the Lowest
Waste Connections Product Quality Score by Gender
Waste Connections's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Waste Connections.
Male
1.5/5
Female
1.5/5
Waste Connections Product Quality Score by Ethnicity
Waste Connections's Product Quality score was rated 1.5 stars by both Caucasian and Hispanic or Latino customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Waste Connections.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
Waste Connections Product Quality Score by Age
Waste Connections's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Waste Connections.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 2 | 41-45 | 2 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Waste Connections Product Quality Score by Usage
Waste Connections's Product Quality score was rated the highest by customers who have used Waste Connections's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Waste Connections Product Quality Score by Industry
Waste Connections's Product Quality score was rated 1.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Waste Connections Pricing
Waste Connections ROI & Value For Money
1.7/5
Waste Connections has a value for money and ROI score of 1.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Waste Connections' overall ROI score rated by its users and customers.
Waste Connections Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Waste Connections ROI
Waste Connections's ROI score was rated highest by customers ages 41-45, and rated lowest by customers who have used Waste Connections's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Waste Connections' ROI score.
Ranked Waste Connections ROI the Highest
Ranked Waste Connections ROI the Lowest
Waste Connections ROI Score by Gender
Waste Connections's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Waste Connections.
Male
1.5/5
Female
1.5/5
Waste Connections ROI Score by Ethnicity
Waste Connections's ROI score was rated 1.5 stars by both Caucasian and Hispanic or Latino customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Waste Connections.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
Waste Connections ROI Score by Age
Waste Connections's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Waste Connections.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 2 | 41-45 | 2 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Waste Connections ROI Score by Usage
Waste Connections's ROI score was rated the highest by customers who have used Waste Connections's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Waste Connections ROI Score by Industry
Waste Connections's ROI score was rated 1.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Waste Connections Customer Satisfaction (CSAT)
Waste Connections Customer Satisfaction (CSAT) Score
25 / 100
Waste Connections has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
21%
Satisfied
4%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
64%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Waste Connections Customer Satisfaction
Waste Connections's Customer Satisfaction score was rated highest by customers who have used Waste Connections's products/services for Over 10 Years, and rated lowest by customers ages 56-60.
Sign Up to unlock insights into how customers have ranked Waste Connections' Customer Satisfaction.
Ranked Waste Connections Customer Satisfaction the Highest
Ranked Waste Connections Customer Satisfaction the Lowest
Waste Connections Customer Satisfaction Score by Gender
Female customers rated Waste Connections's Customer Satisfaction score 4 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Waste Connections.
18 / 100
MaleVery Satisfied | 18% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 9% | |
Very Dissatisfied | 73% |
22 / 100
FemaleVery Satisfied | 22% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 11% | |
Very Dissatisfied | 67% |
Waste Connections Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Waste Connections' Customer Satisfaction (CSAT) score was rated 24% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Waste Connections.
24 / 100
Very Satisfied
24%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
5%
Very Dissatisfied
71%
Waste Connections Customer Satisfaction Score by Age
Waste Connections's Customer Satisfaction score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Waste Connections.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46-50 | 0% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 66+ | 33% |
Waste Connections Customer Satisfaction Score by Usage
Waste Connections's Customer Satisfaction score was rated the highest by customers who have used Waste Connections's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Waste Connections Customer Service
1.7/5
Waste Connections has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Waste Connections' overall Customer Service score rated by its users and customers.
About Waste Connections's Customer Service
Address
3 Waterway Square Pl, Spring, TX 77380
Website
http://www.wasteconnections.com/
Phone Number
832-442-2200
Waste Connections's Social Links
Quick Insights into Waste Connections Customer Service
Waste Connections's Customer Service score was rated highest by customers ages 41-45, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Waste Connections' Customer Service score.
Ranked Waste Connections Customer Service the Highest
Ranked Waste Connections Customer Service the Lowest
Waste Connections Customer Service Score by Gender
Female customers rated Waste Connections's Customer Service score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Waste Connections.
Male
1.5/5
Female
1.6/5
Waste Connections Customer Service Score by Ethnicity
Waste Connections's Customer Service score was rated 1.5 stars by both Caucasian and Hispanic or Latino customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Waste Connections.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
Waste Connections Customer Service Score by Age
Waste Connections's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Waste Connections.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 2.3 | 41-45 | 2.3 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Waste Connections Customer Service Score by Usage
Waste Connections's Customer Service score was rated the highest by customers who have used Waste Connections's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Waste Connections Customer Service Score by Industry
Waste Connections's Customer Service score was rated 1.5 stars by Tech industry customers.
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Waste Connections as an Employer
4.9/5
Waste Connections has a 4.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Waste Connections scored a -62 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of Waste Connections would recommend the brand to a friend. ENPS measures how likely Waste Connections employees would recommend working at Waste Connections to a friend.
Net Promoter Score
-62
NPS Score
| 19% | Promoters |
|---|---|
| 0% | Passive |
| 81% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 76% | Promoters |
|---|---|
| 15% | Passive |
| 9% | Detractors |
