-34
NPS
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Waste Industries
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About Waste Industries' Brand
Waste Industries has proudly provided its customers with the highest quality, cost effective, and environmentally sound solutions.
Brand at a Glance
79%
Customer Loyalty
2.9/5
Product Quality
3/5
Pricing
2.7/5
Customer Service
Waste Industries NPS
Waste Industries's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Waste Industries's customers would recommend using the product based on a scale of -100 to 100.
Waste Industries Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Waste Industries NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 100 | May 2022 | 100 |
Feb 2023 0 | Feb 2023 | 0 |
Mar 2023 -33 | Mar 2023 | -33 |
Sep 2023 -60 | Sep 2023 | -60 |
Dec 2024 -33 | Dec 2024 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Waste Industries NPS by Gender
Waste Industries's NPS was rated -34 by Male customers on Comparably.
Male
-34
Waste Industries's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
Waste Industries's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Waste Industries NPS by Ethnicity
Waste Industries's NPS was rated -50 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -50 | Caucasian | -50 |
Waste Industries Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Waste Industries users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Waste Industries Customer Loyalty Score by Gender
Waste Industries's Customer Loyalty score was rated 70 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Waste Industries.
Male
70%
Yes
Female
N/A
Yes
Waste Industries Customer Loyalty Score by Ethnicity
Waste Industries's Customer Loyalty score was rated 78% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Waste Industries.
78
out of 100
Caucasian
Waste Industries Product Quality
2.9/5
Waste Industries has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Waste Industries' overall Product Quality score rated by its users and customers.
Waste Industries Product Information
Waste Industries’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Business Services
Energy
Quick Insights into Waste Industries Product Quality
Waste Industries's Product Quality score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Waste Industries' Product Quality.
Ranked Waste Industries Product Quality the Highest
Waste Industries Product Quality Score by Gender
Waste Industries's Product Quality score was rated 2.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Waste Industries.
Male
2.3/5
Female
N/A
Waste Industries Product Quality Score by Ethnicity
Waste Industries's Product Quality score was rated 1.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Waste Industries.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Waste Industries Pricing
Waste Industries ROI & Value For Money
3/5
Waste Industries has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Quick Insights into Waste Industries ROI
Waste Industries's ROI score was rated highest by Male customers.
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Ranked Waste Industries ROI the Highest
Waste Industries ROI Score by Gender
Waste Industries's ROI score was rated 2.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Waste Industries.
Male
2.8/5
Female
N/A
Waste Industries ROI Score by Ethnicity
Waste Industries's ROI score was rated 2.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Waste Industries.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Waste Industries Customer Satisfaction (CSAT)
Waste Industries Customer Satisfaction (CSAT) Score
50 / 100
Waste Industries has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Waste Industries Customer Satisfaction
Waste Industries's Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Waste Industries' Customer Satisfaction.
Ranked Waste Industries Customer Satisfaction the Highest
Waste Industries Customer Satisfaction Score by Gender
Waste Industries's Customer Satisfaction score was rated 33 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Waste Industries.
33 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 34% |
Waste Industries Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Waste Industries' Customer Satisfaction (CSAT) score was rated 25% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Waste Industries.
25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
50%
Waste Industries Customer Service
2.7/5
Waste Industries has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Waste Industries's Customer Service
Address
3301 Benson Dr., Suite 601, Raleigh, NC
Website
http://www.wasteindustries.com/default.aspx
Phone Number
(919) 325-3018
Quick Insights into Waste Industries Customer Service
Waste Industries's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Waste Industries' Customer Service score.
Ranked Waste Industries Customer Service the Highest
Waste Industries Customer Service Score by Gender
Waste Industries's Customer Service score was rated 1.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Waste Industries.
Male
1.8/5
Female
N/A
Waste Industries Customer Service Score by Ethnicity
Waste Industries's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Waste Industries.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Waste Industries as an Employer
3.0/5
Waste Industries has a 3.0/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Waste Industries scored a -34 for Net Promoter Score and a -15 for Employee Net Promoter Score. NPS gauges how likely a customer of Waste Industries would recommend the brand to a friend. ENPS measures how likely Waste Industries employees would recommend working at Waste Industries to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-15
eNPS Score
| 28% | Promoters |
|---|---|
| 29% | Passive |
| 43% | Detractors |
