-25
NPS
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Waste Management
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About Waste Management's Brand
Waste Management is a provider of waste and environmental services in North America.
Brand at a Glance
77%
Customer Loyalty
2.7/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
Waste Management NPS
Waste Management's Net Promoter Score (NPS) is a -25 with 32% Promoters, 11% Passives, and 57% Detractors. Net Promoter Score tracks whether Waste Management's customers would recommend using the product based on a scale of -100 to 100.
Waste Management Overall NPS
| 32% | Promoters |
|---|---|
| 11% | Passives |
| 57% | Detractors |
Waste Management NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2025 -26 | Jan 2025 | -26 |
Feb 2025 -25 | Feb 2025 | -25 |
Mar 2025 -25 | Mar 2025 | -25 |
Apr 2025 -25 | Apr 2025 | -25 |
May 2025 -27 | May 2025 | -27 |
Jun 2025 -25 | Jun 2025 | -25 |
Jul 2025 -25 | Jul 2025 | -25 |
Aug 2025 -25 | Aug 2025 | -25 |
Sep 2025 -25 | Sep 2025 | -25 |
Nov 2025 -25 | Nov 2025 | -25 |
Dec 2025 -25 | Dec 2025 | -25 |
Jan 2026 -25 | Jan 2026 | -25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Waste Management NPS by Gender
Female customers rated Waste Management's NPS 9 points higher than Male customers.
Male
-59
Waste Management's NPS was rated -59 by Male customers on Comparably.
18%
Promoters
5%
Passives
77%
Detractors
Female
-50
Waste Management's NPS was rated -50 by Female customers on Comparably.
21%
Promoters
8%
Passives
71%
Detractors
Waste Management NPS by Ethnicity
Waste Management's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -61 | Caucasian | -61 |
Hispanic or Latino -42 | Hispanic or Latino | -42 |
African American/Black -23 | African American/Black | -23 |
Asian or Pacific Islander -60 | Asian or Pacific Islander | -60 |
Native American -34 | Native American | -34 |
Other -28 | Other | -28 |
Waste Management NPS by Age
Waste Management's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
Waste Management NPS by Usage
Waste Management's NPS was rated the highest by customers who have used Waste Management's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -60 | Less than 1 Year | -60 |
1 to 2 Years -42 | 1 to 2 Years | -42 |
2 to 5 Years -60 | 2 to 5 Years | -60 |
5 to 10 Years -46 | 5 to 10 Years | -46 |
Over 10 Years -58 | Over 10 Years | -58 |
Waste Management Customer Reviews
Out of the 29 Waste Management customer reviews 7 were positive and 22 were constructive. Waste Management customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Waste Management Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Waste Management users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Waste Management Customer Loyalty Score by Gender
Female customers rated Waste Management's Customer Loyalty score 15% higher than Male customers.
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Male
71%
Yes
Female
86%
Yes
Waste Management Customer Loyalty Score by Ethnicity
Waste Management's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Waste Management.
77
out of 100
Caucasian
87
out of 100
Hispanic or Latino
100
out of 100
African American/Black
10
out of 100
Asian or Pacific Islander
70
out of 100
Native American
84
out of 100
Other
Waste Management Customer Loyalty Score by Age
Waste Management's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
26-30 44% | 26-30 | 44% |
31-35 70% | 31-35 | 70% |
36-40 85% | 36-40 | 85% |
41-45 85% | 41-45 | 85% |
46-50 78% | 46-50 | 78% |
51-55 87% | 51-55 | 87% |
56-60 74% | 56-60 | 74% |
61-65 58% | 61-65 | 58% |
66+ 80% | 66+ | 80% |
Waste Management Customer Loyalty Score by Usage
Waste Management's Customer Loyalty score was rated the highest by customers who have used Waste Management's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Waste Management Customer Loyalty Score by Industry
Waste Management's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Accounting industry customers.
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Waste Management Product Quality
2.7/5
Waste Management has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Waste Management Product Information
Waste Management’s product quality score is a 2.7 out of 5 as rated by its users and customers. Reviewers from the Transportation industry rated Waste Management's product the highest. Reviewers from the Consumer Services industry rated Waste Management the lowest at 1.7.
- Website
- http://www.wm.com
- Company Size
- 10,000+ Employees
Industry
Business Services
Energy
Government & Legal
Quick Insights into Waste Management Product Quality
Waste Management's Product Quality score was rated highest by customers from the Transportation industry, and rated lowest by customers who have used Waste Management's products/services for Less than 1 Year.
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Ranked Waste Management Product Quality the Highest
Ranked Waste Management Product Quality the Lowest
Waste Management Product Quality Score by Gender
Female customers rated Waste Management's Product Quality score 0.2 stars higher than Male customers.
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Male
2.1/5
Female
2.3/5
Waste Management Product Quality Score by Ethnicity
Waste Management's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Waste Management.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
Hispanic or Latino 2.4 | Hispanic or Latino | 2.4 |
African American/Black 3.3 | African American/Black | 3.3 |
Asian or Pacific Islander 2.2 | Asian or Pacific Islander | 2.2 |
Native American 3.1 | Native American | 3.1 |
Other 2.7 | Other | 2.7 |
Waste Management Product Quality Score by Age
Waste Management's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Waste Management.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
26-30 2.1 | 26-30 | 2.1 |
31-35 2.9 | 31-35 | 2.9 |
36-40 3.3 | 36-40 | 3.3 |
41-45 2.4 | 41-45 | 2.4 |
46-50 2.3 | 46-50 | 2.3 |
51-55 1.5 | 51-55 | 1.5 |
56-60 2.3 | 56-60 | 2.3 |
61-65 1.9 | 61-65 | 1.9 |
66+ 1.9 | 66+ | 1.9 |
Waste Management Product Quality Score by Usage
Waste Management's Product Quality score was rated the highest by customers who have used Waste Management's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Waste Management Product Quality Score by Industry
Waste Management's Product Quality score was rated the highest by Transportation industry customers, and the lowest by Education industry customers.
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Waste Management Pricing
Waste Management ROI & Value For Money
2.5/5
Waste Management has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Waste Management Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Transportation industry. The users from the Business and Consumer Services industry think that they had the lowest ROI from Waste Management.
Quick Insights into Waste Management ROI
Waste Management's ROI score was rated highest by customers from the Transportation industry, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked Waste Management ROI the Highest
Ranked Waste Management ROI the Lowest
Waste Management ROI Score by Gender
Female customers rated Waste Management's ROI score 0.1 stars higher than Male customers.
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Male
2/5
Female
2.1/5
Waste Management ROI Score by Ethnicity
Waste Management's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Waste Management.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
Hispanic or Latino 2.3 | Hispanic or Latino | 2.3 |
African American/Black 2.8 | African American/Black | 2.8 |
Asian or Pacific Islander 2 | Asian or Pacific Islander | 2 |
Native American 2.6 | Native American | 2.6 |
Other 2.9 | Other | 2.9 |
Waste Management ROI Score by Age
Waste Management's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Waste Management.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
26-30 2 | 26-30 | 2 |
31-35 3.1 | 31-35 | 3.1 |
36-40 3.4 | 36-40 | 3.4 |
41-45 2 | 41-45 | 2 |
46-50 2.2 | 46-50 | 2.2 |
51-55 1.5 | 51-55 | 1.5 |
56-60 2.4 | 56-60 | 2.4 |
61-65 2.1 | 61-65 | 2.1 |
66+ 1.7 | 66+ | 1.7 |
Waste Management ROI Score by Usage
Waste Management's ROI score was rated the highest by customers who have used Waste Management's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Waste Management ROI Score by Industry
Waste Management's ROI score was rated the highest by Transportation industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Waste Management Customer Satisfaction (CSAT)
Waste Management Customer Satisfaction (CSAT) Score
43 / 100
Waste Management has an overall Customer Satisfaction score of 43 rated by its users and customers.
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Very Satisfied
28%
Satisfied
15%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
11%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Waste Management Customer Satisfaction
Waste Management's Customer Satisfaction score was rated highest by customers ages 36-40, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked Waste Management Customer Satisfaction the Highest
Ranked Waste Management Customer Satisfaction the Lowest
Waste Management Customer Satisfaction Score by Gender
Male customers rated Waste Management's Customer Satisfaction score 11 points higher than Female customers.
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30 / 100
MaleVery Satisfied | 18% | |
|---|---|---|
Satisfied | 12% | |
Neither Satisfied nor Dissatisfied | 9% | |
Dissatisfied | 13% | |
Very Dissatisfied | 48% |
19 / 100
FemaleVery Satisfied | 14% | |
|---|---|---|
Satisfied | 5% | |
Neither Satisfied nor Dissatisfied | 9% | |
Dissatisfied | 12% | |
Very Dissatisfied | 60% |
Waste Management Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Waste Management's Customer Satisfaction (CSAT) score was rated 19% according to Caucasian users and customers.
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19 / 100
Very Satisfied
14%
Satisfied
5%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
13%
Very Dissatisfied
58%
CSAT according to Hispanic or Latino
Waste Management's Customer Satisfaction (CSAT) score was rated 43% according to Hispanic or Latino users and customers.
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43 / 100
Very Satisfied
29%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
43%
CSAT according to African American/Black
Waste Management's Customer Satisfaction (CSAT) score was rated 51% according to African American/Black users and customers.
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51 / 100
Very Satisfied
13%
Satisfied
38%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
13%
Very Dissatisfied
25%
CSAT according to Asian or Pacific Islander
Waste Management's Customer Satisfaction (CSAT) score was rated 40% according to Asian or Pacific Islander users and customers.
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40 / 100
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
60%
CSAT according to Native American
Waste Management's Customer Satisfaction (CSAT) score was rated 33% according to Native American users and customers.
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33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
CSAT according to Other
Waste Management's Customer Satisfaction (CSAT) score was rated 38% according to Other users and customers.
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38 / 100
Very Satisfied
38%
Satisfied
0%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
25%
Very Dissatisfied
25%
Waste Management Customer Satisfaction Score by Age
Waste Management's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Waste Management.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 67% | |||||||||||||||
| 26-30 | 29% | |||||||||||||||
| 31-35 | 40% | |||||||||||||||
| 36-40 | 80% | |||||||||||||||
| 41-45 | 36% | |||||||||||||||
| 46-50 | 36% | |||||||||||||||
| 51-55 | 16% | |||||||||||||||
| 56-60 | 24% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 17% |
Waste Management Customer Satisfaction Score by Usage
Waste Management's Customer Satisfaction score was rated the highest by customers who have used Waste Management's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Waste Management Customer Satisfaction Score by Industry
Waste Management's Customer Satisfaction score was rated the highest by Transportation industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Waste Management Customer Satisfaction Score by Industry",
"text": "Waste Management's Customer Satisfaction score was rated the highest by Transportation industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 33,
"stars": 0,
"csatScore": 33,
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"scoreClassName": "",
"scoreLabel": 33
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{
"label": "Accounting",
"groupId": 495,
"score": 18,
"stars": 0,
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"groupId": 504,
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"scoreClassName": "",
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{
"label": "Construction",
"groupId": 510,
"score": 0,
"stars": 0,
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"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Consumer Services",
"groupId": 514,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Waste Management's Customer Satisfaction score is rated by Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
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{
"label": "Education",
"groupId": 515,
"score": 0,
"stars": 0,
"csatScore": 0,
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"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Government and Public Policy",
"groupId": 521,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "Waste Management's Customer Satisfaction score is rated by Government and Public Policy customers on Comparably.",
"scoreClassName": "",
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},
{
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"groupId": 522,
"score": 0,
"stars": 0,
"csatScore": 0,
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"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Transportation",
"groupId": 567,
"score": 75,
"stars": 0,
"csatScore": 75,
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]
}Waste Management Customer Service
2.5/5
Waste Management has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Waste Management's overall Customer Service score rated by its users and customers.
About Waste Management's Customer Service
Address
1001 Fannin Street, Suite 4000, Houston, TX
Website
http://www.wm.com
Phone Number
8664488860
Quick Insights into Waste Management Customer Service
Waste Management's Customer Service score was rated highest by customers from the Transportation industry, and rated lowest by customers who have used Waste Management's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Waste Management's Customer Service score.
Ranked Waste Management Customer Service the Highest
Ranked Waste Management Customer Service the Lowest
Waste Management Customer Service Score by Gender
Female customers rated Waste Management's Customer Service score 0.1 stars higher than Male customers.
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Male
2/5
Female
2.1/5
Waste Management Customer Service Score by Ethnicity
Waste Management's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Waste Management.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
Hispanic or Latino 2.4 | Hispanic or Latino | 2.4 |
African American/Black 3 | African American/Black | 3 |
Asian or Pacific Islander 2.1 | Asian or Pacific Islander | 2.1 |
Native American 2.6 | Native American | 2.6 |
Other 2.7 | Other | 2.7 |
Waste Management Customer Service Score by Age
Waste Management's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Waste Management.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
26-30 1.7 | 26-30 | 1.7 |
31-35 3.1 | 31-35 | 3.1 |
36-40 3.3 | 36-40 | 3.3 |
41-45 2.4 | 41-45 | 2.4 |
46-50 2.5 | 46-50 | 2.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 2.7 | 56-60 | 2.7 |
61-65 1.7 | 61-65 | 1.7 |
66+ 1.6 | 66+ | 1.6 |
Waste Management Customer Service Score by Usage
Waste Management's Customer Service score was rated the highest by customers who have used Waste Management's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Waste Management Customer Service Score by Industry
Waste Management's Customer Service score was rated the highest by Transportation industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Waste Management as an Employer
3.4/5
Waste Management has a 3.4/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Waste Management scored a -25 for Net Promoter Score and a 1 for Employee Net Promoter Score. NPS gauges how likely a customer of Waste Management would recommend the brand to a friend. ENPS measures how likely Waste Management employees would recommend working at Waste Management to a friend.
Net Promoter Score
-25
NPS Score
| 32% | Promoters |
|---|---|
| 11% | Passive |
| 57% | Detractors |
Employee Net Promoter Score
1
eNPS Score
| 43% | Promoters |
|---|---|
| 15% | Passive |
| 42% | Detractors |
