100
NPS
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Watchwith
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About Watchwith's Brand
Watchwith is a native digital video ad solution TV networks and premium video publishers use to monetize audiences beyond commercial breaks.
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Watchwith NPS
Watchwith's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Watchwith's customers would recommend using the product based on a scale of -100 to 100.
Watchwith Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Watchwith NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 100 | Apr 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Watchwith Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Watchwith users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Watchwith Product Quality
2.5/5
Watchwith has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Watchwith's overall Product Quality score rated by its users and customers.
Watchwith Product Information
Watchwith’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.watchwith.com
- Company Size
- 11-50 Employees
Industry
Tech
AdTech
SaaS
Social
Watchwith Pricing
Watchwith ROI & Value For Money
5/5
Watchwith has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Watchwith's overall ROI score rated by its users and customers.
Watchwith Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Watchwith Customer Service
5/5
Watchwith has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Watchwith's overall Customer Service score rated by its users and customers.
About Watchwith's Customer Service
Address
66 Mint Plaza, 3rd Floor, San Francisco, CA 94103
Website
http://www.watchwith.com
Watchwith as an Employer
3.5/5
Watchwith has a 3.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Watchwith scored a 100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Watchwith would recommend the brand to a friend. ENPS measures how likely Watchwith employees would recommend working at Watchwith to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
