0
NPS
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WaterFurnace International
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About WaterFurnace International's Brand
WaterFurnace manufactures, and distributes geothermal water source heating and cooling systems for residential, commercial.
Brand at a Glance
55%
Customer Loyalty
2.7/5
Product Quality
2.7/5
Pricing
1.7/5
Customer Service
WaterFurnace International NPS
WaterFurnace International's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether WaterFurnace International's customers would recommend using the product based on a scale of -100 to 100.
WaterFurnace International Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
WaterFurnace International NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 -100 | Nov 2023 | -100 |
Dec 2023 -50 | Dec 2023 | -50 |
Sep 2025 0 | Sep 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
WaterFurnace International Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of WaterFurnace International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
WaterFurnace International Product Quality
2.7/5
WaterFurnace International has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock WaterFurnace International's overall Product Quality score rated by its users and customers.
WaterFurnace International Product Information
WaterFurnace International’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://www.waterfurnace.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Energy
WaterFurnace International Pricing
WaterFurnace International ROI & Value For Money
2.7/5
WaterFurnace International has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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WaterFurnace International Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
WaterFurnace International Customer Service
1.7/5
WaterFurnace International has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.
Sign Up to unlock WaterFurnace International's overall Customer Service score rated by its users and customers.
About WaterFurnace International's Customer Service
Address
9000 Conservation Way, Fort Wayne, IN 46809
Website
http://www.waterfurnace.com/
Phone Number
260-478-5667
WaterFurnace International as an Employer
3.7/5
WaterFurnace International has a 3.7/5 stars for its overall company culture rated by their employees
top
35%
CEO of WaterFurnace International
In the Top 35% of Similar Sized Companies on Comparably.
Consumer vs. Employees
WaterFurnace International scored a 0 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of WaterFurnace International would recommend the brand to a friend. ENPS measures how likely WaterFurnace International employees would recommend working at WaterFurnace International to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 40% | Promoters |
|---|---|
| 40% | Passive |
| 20% | Detractors |
