100
NPS
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Waterstones
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About Waterstones' Brand
Waterstones is a bookseller on the High Street and online providing customers with a wide range of choice and expert advice on books.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
5/5
Pricing
5/5
Customer Service
Waterstones NPS
Waterstones's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Waterstones's customers would recommend using the product based on a scale of -100 to 100.
Waterstones Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Waterstones NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2024 100 | Dec 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Waterstones Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Waterstones users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Waterstones Product Quality
4/5
Waterstones has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Waterstones' overall Product Quality score rated by its users and customers.
Waterstones Product Information
Waterstones’s product quality score is a 4 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Ecommerce and Marketplaces
Marketplaces
Waterstones Pricing
Waterstones ROI & Value For Money
5/5
Waterstones has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Waterstones' overall ROI score rated by its users and customers.
Waterstones Customer Satisfaction (CSAT)
Waterstones Customer Satisfaction (CSAT) Score
100 / 100
Waterstones has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Waterstones Customer Service
5/5
Waterstones has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Waterstones' overall Customer Service score rated by its users and customers.
About Waterstones's Customer Service
Address
203 – 206 Piccadilly London,, W1J 9HD, Wisconsin Dells, WI United Kingdom
Website
http://www.waterstones.com/waterstonesweb/
