-50
NPS
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Waterton
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About Waterton's Brand
Waterton is a real estate investor and property management company with a focus on U.S. multifamily apartments and hospitality properties.
Brand at a Glance
68%
Customer Loyalty
2.8/5
Product Quality
2.5/5
Pricing
2.4/5
Customer Service
Waterton NPS
Waterton's Net Promoter Score (NPS) is a -50 with 25% Promoters, 0% Passives, and 75% Detractors. Net Promoter Score tracks whether Waterton's customers would recommend using the product based on a scale of -100 to 100.
Waterton Overall NPS
| 25% | Promoters |
|---|---|
| 0% | Passives |
| 75% | Detractors |
Waterton NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 -100 | Jun 2021 | -100 |
Jan 2022 -100 | Jan 2022 | -100 |
Apr 2022 -33 | Apr 2022 | -33 |
Oct 2023 -50 | Oct 2023 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Waterton Customer Reviews
Out of the 2 Waterton customer reviews 0 were positive and 2 were constructive. Waterton customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Waterton Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Waterton users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Waterton Product Quality
2.8/5
Waterton has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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Waterton Product Information
Waterton’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- https://www.waterton.com
- Company Size
- 1,001-5,000 Employees
Industry
Real Estate
Tech
Banking
FinTech
Waterton Pricing
Waterton ROI & Value For Money
2.5/5
Waterton has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Waterton Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
34%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Waterton Customer Service
2.4/5
Waterton has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
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About Waterton's Customer Service
Address
30 S. Wacker Drive, 36th Floor, Chicago, IL
Website
https://www.waterton.com
Phone Number
+1 (312) 948-4500
Waterton as an Employer
4.5/5
Waterton has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Waterton scored a -50 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Waterton would recommend the brand to a friend. ENPS measures how likely Waterton employees would recommend working at Waterton to a friend.
Net Promoter Score
-50
NPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 56% | Promoters |
|---|---|
| 22% | Passive |
| 22% | Detractors |
