8
NPS
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Watsco
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About Watsco's Brand
Watsco, Inc. (NYSE:WSO) is the largest distributor of heating, air conditioning, and refrigeration (HVAC/R) products with 507 locations.
Brand at a Glance
63%
Customer Loyalty
3.3/5
Product Quality
3.1/5
Pricing
3.1/5
Customer Service
Watsco NPS
Watsco's Net Promoter Score (NPS) is a 8 with 50% Promoters, 8% Passives, and 42% Detractors. Net Promoter Score tracks whether Watsco's customers would recommend using the product based on a scale of -100 to 100.
Watsco Overall NPS
| 50% | Promoters |
|---|---|
| 8% | Passives |
| 42% | Detractors |
Watsco NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 -100 | Sep 2021 | -100 |
Oct 2022 -100 | Oct 2022 | -100 |
Jun 2023 -33 | Jun 2023 | -33 |
Jan 2024 0 | Jan 2024 | 0 |
May 2024 -20 | May 2024 | -20 |
Dec 2024 -17 | Dec 2024 | -17 |
Mar 2025 -1 | Mar 2025 | -1 |
Apr 2025 13 | Apr 2025 | 13 |
Sep 2025 0 | Sep 2025 | 0 |
Oct 2025 10 | Oct 2025 | 10 |
Dec 2025 0 | Dec 2025 | 0 |
Jan 2026 9 | Jan 2026 | 9 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Watsco Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of Watsco users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Watsco Product Quality
3.3/5
Watsco has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Watsco's overall Product Quality score rated by its users and customers.
Watsco Product Information
Watsco’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.watsco.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Business Services
Hardware and Devices
Watsco Pricing
Watsco ROI & Value For Money
3.1/5
Watsco has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Watsco Customer Satisfaction (CSAT)
Watsco Customer Satisfaction (CSAT) Score
54 / 100
Watsco has an overall Customer Satisfaction score of 54 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
45%
Satisfied
9%
Neither Satisfied nor Dissatisfied
28%
Dissatisfied
0%
Very Dissatisfied
18%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Watsco Customer Service
3.1/5
Watsco has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Watsco's Customer Service
Address
Miami, FL
Website
http://www.watsco.com/
Phone Number
305-714-4100
Watsco as an Employer
2.4/5
Watsco has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Watsco scored a 8 for Net Promoter Score and a -44 for Employee Net Promoter Score. NPS gauges how likely a customer of Watsco would recommend the brand to a friend. ENPS measures how likely Watsco employees would recommend working at Watsco to a friend.
Net Promoter Score
8
NPS Score
| 50% | Promoters |
|---|---|
| 8% | Passive |
| 42% | Detractors |
Employee Net Promoter Score
-44
eNPS Score
| 23% | Promoters |
|---|---|
| 10% | Passive |
| 67% | Detractors |
