31
NPS
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Watts Water Technologies
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About Watts Water Technologies' Brand
Brand at a Glance
54%
Customer Loyalty
3.3/5
Product Quality
3.2/5
Pricing
3.2/5
Customer Service
Watts Water Technologies NPS
Watts Water Technologies's Net Promoter Score (NPS) is a 31 with 54% Promoters, 23% Passives, and 23% Detractors. Net Promoter Score tracks whether Watts Water Technologies's customers would recommend using the product based on a scale of -100 to 100.
Watts Water Technologies Overall NPS
| 54% | Promoters |
|---|---|
| 23% | Passives |
| 23% | Detractors |
Watts Water Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 -50 | Jun 2022 | -50 |
Sep 2022 0 | Sep 2022 | 0 |
Jan 2023 25 | Jan 2023 | 25 |
Aug 2023 0 | Aug 2023 | 0 |
Sep 2023 0 | Sep 2023 | 0 |
Oct 2023 13 | Oct 2023 | 13 |
Jan 2024 25 | Jan 2024 | 25 |
Apr 2024 33 | Apr 2024 | 33 |
Jan 2025 40 | Jan 2025 | 40 |
Mar 2025 27 | Mar 2025 | 27 |
Apr 2025 25 | Apr 2025 | 25 |
Mar 2026 30 | Mar 2026 | 30 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Watts Water Technologies Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Watts Water Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Watts Water Technologies Product Quality
3.3/5
Watts Water Technologies has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Watts Water Technologies Product Information
Watts Water Technologies’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.wattswater.com
Watts Water Technologies Pricing
Watts Water Technologies ROI & Value For Money
3.2/5
Watts Water Technologies has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Watts Water Technologies Customer Satisfaction (CSAT)
Watts Water Technologies Customer Satisfaction (CSAT) Score
66 / 100
Watts Water Technologies has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Watts Water Technologies Customer Service
3.2/5
Watts Water Technologies has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Watts Water Technologies's Customer Service
Website
http://www.wattswater.com
Watts Water Technologies as an Employer
2.6/5
Watts Water Technologies has a 2.6/5 stars for its overall company culture rated by their employees
bottom
25%
CEO of Watts Water Technologies
In the Bottom 25% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Watts Water Technologies scored a 31 for Net Promoter Score and a -6 for Employee Net Promoter Score. NPS gauges how likely a customer of Watts Water Technologies would recommend the brand to a friend. ENPS measures how likely Watts Water Technologies employees would recommend working at Watts Water Technologies to a friend.
Net Promoter Score
31
NPS Score
| 54% | Promoters |
|---|---|
| 23% | Passive |
| 23% | Detractors |
Employee Net Promoter Score
-6
eNPS Score
| 44% | Promoters |
|---|---|
| 6% | Passive |
| 50% | Detractors |
