-80
NPS
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Waves
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About Waves' Brand
Waves is the world’s leading developer of audio plugins and signal processors for the professional and consumer electronics audio markets.
Brand at a Glance
73%
Customer Loyalty
3.1/5
Product Quality
2.5/5
Pricing
2.7/5
Customer Service
Waves NPS
Waves's Net Promoter Score (NPS) is a -80 with 0% Promoters, 20% Passives, and 80% Detractors. Net Promoter Score tracks whether Waves's customers would recommend using the product based on a scale of -100 to 100.
Waves Overall NPS
| 0% | Promoters |
|---|---|
| 20% | Passives |
| 80% | Detractors |
Waves NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 -100 | Nov 2022 | -100 |
Apr 2023 -75 | Apr 2023 | -75 |
Jun 2023 -80 | Jun 2023 | -80 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Waves Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Waves users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Waves Product Quality
3.1/5
Waves has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Waves Product Information
Waves’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://www.waves.com/
- Company Size
- 201-500 Employees
Industry
Tech
Media
Sports & Entertainment
Waves Pricing
Waves ROI & Value For Money
2.5/5
Waves has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Waves' overall ROI score rated by its users and customers.
Waves Customer Satisfaction (CSAT)
Waves Customer Satisfaction (CSAT) Score
40 / 100
Waves has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Waves Customer Service
2.7/5
Waves has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Waves's Customer Service
Address
Tell, TX 67023 Israel
Website
http://www.waves.com/
Phone Number
1(865)909-9200
Waves as an Employer
3.8/5
Waves has a 3.8/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Waves scored a -80 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of Waves would recommend the brand to a friend. ENPS measures how likely Waves employees would recommend working at Waves to a friend.
Net Promoter Score
-80
NPS Score
| 0% | Promoters |
|---|---|
| 20% | Passive |
| 80% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
