-84
NPS
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Way.com
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About Way.com's Brand
way.com is a leading marketplace and mobile commerce company.
Brand at a Glance
54%
Customer Loyalty
2.2/5
Product Quality
1.7/5
Pricing
1.9/5
Customer Service
Way.com NPS
Way.com's Net Promoter Score (NPS) is a -84 with 8% Promoters, 0% Passives, and 92% Detractors. Net Promoter Score tracks whether Way.com's customers would recommend using the product based on a scale of -100 to 100.
Way.com Overall NPS
| 8% | Promoters |
|---|---|
| 0% | Passives |
| 92% | Detractors |
Way.com NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 -100 | Jul 2020 | -100 |
Jul 2022 -100 | Jul 2022 | -100 |
Sep 2022 -100 | Sep 2022 | -100 |
Aug 2023 -100 | Aug 2023 | -100 |
Dec 2023 -100 | Dec 2023 | -100 |
Feb 2024 -100 | Feb 2024 | -100 |
Mar 2024 -100 | Mar 2024 | -100 |
Apr 2024 -100 | Apr 2024 | -100 |
Dec 2024 -100 | Dec 2024 | -100 |
Apr 2025 -100 | Apr 2025 | -100 |
May 2025 -100 | May 2025 | -100 |
Jun 2025 -85 | Jun 2025 | -85 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Way.com NPS by Gender
Way.com's NPS was rated -76 by Male customers on Comparably.
Male
-76
Way.com's NPS was rated -76 by Male customers on Comparably.
12%
Promoters
0%
Passives
88%
Detractors
Female
N/A
Way.com's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Way.com NPS by Ethnicity
Way.com's NPS was rated -76 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -76 | Caucasian | -76 |
Way.com NPS by Age
Way.com's NPS was rated -100 points by customers ages 66+ on Comparably.
Way.com NPS by Usage
Way.com's NPS was rated -60 points by customers who have used Way.com's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -60 | 2 to 5 Years | -60 |
Way.com Customer Reviews
Out of the 4 Way.com customer reviews 0 were positive and 4 were constructive. Way.com customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Way.com Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Way.com users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Way.com Customer Loyalty Score by Gender
Way.com's Customer Loyalty score was rated 55 by Male customers on Comparably.
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Male
55%
Yes
Female
N/A
Yes
Way.com Customer Loyalty Score by Ethnicity
Way.com's Customer Loyalty score was rated 33% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Way.com.
33
out of 100
Caucasian
Way.com Customer Loyalty Score by Age
Way.com's Customer Loyalty score was rated 10% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Way.com.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 10% | 66+ | 10% |
Way.com Customer Loyalty Score by Usage
Way.com's Customer Loyalty score was rated 82% by customers who have used Way.com's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Way.com Product Quality
2.2/5
Way.com has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
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Way.com Product Information
Way.com’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- http://way.com
- Company Size
- 51-200 Employees
Industry
Tech
Content
SaaS
Quick Insights into Way.com Product Quality
Way.com's Product Quality score was rated highest by customers who have used Way.com's products/services for 2 to 5 Years.
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Ranked Way.com Product Quality the Highest
Way.com Product Quality Score by Gender
Way.com's Product Quality score was rated 1.9 by Male customers on Comparably.
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Male
1.9/5
Female
N/A
Way.com Product Quality Score by Ethnicity
Way.com's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Way.com.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Way.com Product Quality Score by Age
Way.com's Product Quality score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Way.com.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
Way.com Product Quality Score by Usage
Way.com's Product Quality score was rated 2.7 stars by customers who have used Way.com's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Way.com Pricing
Way.com ROI & Value For Money
1.7/5
Way.com has a value for money and ROI score of 1.7 out of 5 stars rated by its users and customers.
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Quick Insights into Way.com ROI
Way.com's ROI score was rated highest by customers who have used Way.com's products/services for 2 to 5 Years.
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Ranked Way.com ROI the Highest
Way.com ROI Score by Gender
Way.com's ROI score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Way.com.
Male
1.5/5
Female
N/A
Way.com ROI Score by Ethnicity
Way.com's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Way.com.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Way.com ROI Score by Age
Way.com's ROI score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Way.com.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
Way.com ROI Score by Usage
Way.com's ROI score was rated 2.2 stars by customers who have used Way.com's products/services for 2 to 5 Years.
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Way.com Customer Satisfaction (CSAT)
Way.com Customer Satisfaction (CSAT) Score
18 / 100
Way.com has an overall Customer Satisfaction score of 18 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
18%
Satisfied
0%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
9%
Very Dissatisfied
64%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Way.com Customer Satisfaction
Way.com's Customer Satisfaction score was rated highest by customers who have used Way.com's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Way.com's Customer Satisfaction.
Ranked Way.com Customer Satisfaction the Highest
Way.com Customer Satisfaction Score by Gender
Way.com's Customer Satisfaction score was rated 24 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Way.com.
24 / 100
MaleVery Satisfied | 24% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 13% | |
Dissatisfied | 0% | |
Very Dissatisfied | 63% |
Way.com Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Way.com's Customer Satisfaction (CSAT) score was rated 12% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Way.com.
12 / 100
Very Satisfied
12%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
88%
Way.com Customer Satisfaction Score by Age
Way.com's Customer Satisfaction score was rated 0 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Way.com.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 0% |
Way.com Customer Satisfaction Score by Usage
Way.com's Customer Satisfaction score was rated 40 points by customers who have used Way.com's products/services for 2 to 5 Years.
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Way.com Customer Service
1.9/5
Way.com has an overall Customer Service score of 1.9 out of 5 stars rated by its users and customers.
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About Way.com's Customer Service
Address
47627 Lakeview Blvd, Fremont, CA 94538
Website
http://way.com
Quick Insights into Way.com Customer Service
Way.com's Customer Service score was rated highest by customers who have used Way.com's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Way.com's Customer Service score.
Ranked Way.com Customer Service the Highest
Way.com Customer Service Score by Gender
Way.com's Customer Service score was rated 1.7 by Male customers on Comparably.
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Male
1.7/5
Female
N/A
Way.com Customer Service Score by Ethnicity
Way.com's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Way.com.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Way.com Customer Service Score by Age
Way.com's Customer Service score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Way.com.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
Way.com Customer Service Score by Usage
Way.com's Customer Service score was rated 2.5 stars by customers who have used Way.com's products/services for 2 to 5 Years.
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Way.com as an Employer
2.9/5
Way.com has a 2.9/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Way.com scored a -84 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Way.com would recommend the brand to a friend. ENPS measures how likely Way.com employees would recommend working at Way.com to a friend.
Net Promoter Score
-84
NPS Score
| 8% | Promoters |
|---|---|
| 0% | Passive |
| 92% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
