12
NPS
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Waymo
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About Waymo's Brand
Brand at a Glance
75%
Customer Loyalty
3.7/5
Product Quality
3.8/5
Pricing
3.7/5
Customer Service
Waymo NPS
Waymo's Net Promoter Score (NPS) is a 12 with 53% Promoters, 6% Passives, and 41% Detractors. Net Promoter Score tracks whether Waymo's customers would recommend using the product based on a scale of -100 to 100.
Waymo Overall NPS
| 53% | Promoters |
|---|---|
| 6% | Passives |
| 41% | Detractors |
Waymo NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 50 | Feb 2022 | 50 |
Oct 2022 60 | Oct 2022 | 60 |
Nov 2022 33 | Nov 2022 | 33 |
Dec 2022 43 | Dec 2022 | 43 |
Aug 2023 11 | Aug 2023 | 11 |
Oct 2023 9 | Oct 2023 | 9 |
Dec 2023 17 | Dec 2023 | 17 |
Apr 2024 23 | Apr 2024 | 23 |
May 2024 15 | May 2024 | 15 |
Jul 2024 7 | Jul 2024 | 7 |
Feb 2025 13 | Feb 2025 | 13 |
Sep 2025 10 | Sep 2025 | 10 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Waymo Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of Waymo users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Waymo Product Quality
3.7/5
Waymo has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Waymo's overall Product Quality score rated by its users and customers.
Waymo Product Information
Waymo’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://waymo.com
Waymo Pricing
Waymo ROI & Value For Money
3.8/5
Waymo has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Waymo's overall ROI score rated by its users and customers.
Waymo Customer Satisfaction (CSAT)
Waymo Customer Satisfaction (CSAT) Score
74 / 100
Waymo has an overall Customer Satisfaction score of 74 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
47%
Satisfied
27%
Neither Satisfied nor Dissatisfied
19%
Dissatisfied
7%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Waymo Customer Service
3.7/5
Waymo has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Waymo's overall Customer Service score rated by its users and customers.
About Waymo's Customer Service
Website
http://waymo.com
Waymo as an Employer
3.6/5
Waymo has a 3.6/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Waymo scored a 12 for Net Promoter Score and a 31 for Employee Net Promoter Score. NPS gauges how likely a customer of Waymo would recommend the brand to a friend. ENPS measures how likely Waymo employees would recommend working at Waymo to a friend.
Net Promoter Score
12
NPS Score
| 53% | Promoters |
|---|---|
| 6% | Passive |
| 41% | Detractors |
Employee Net Promoter Score
31
eNPS Score
| 54% | Promoters |
|---|---|
| 23% | Passive |
| 23% | Detractors |
