52
NPS
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Waystar
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About Waystar's Brand
A Duluth, Ga.-based provider of cloud-based claims management and patient payment solutions for physician practices and hospitals
Brand at a Glance
69%
Customer Loyalty
4/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Waystar NPS
Waystar's Net Promoter Score (NPS) is a 52 with 69% Promoters, 14% Passives, and 17% Detractors. Net Promoter Score tracks whether Waystar's customers would recommend using the product based on a scale of -100 to 100.
Waystar Overall NPS
| 69% | Promoters |
|---|---|
| 14% | Passives |
| 17% | Detractors |
Waystar NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 63 | Aug 2020 | 63 |
Jan 2022 56 | Jan 2022 | 56 |
Feb 2022 50 | Feb 2022 | 50 |
Aug 2022 52 | Aug 2022 | 52 |
Jan 2023 53 | Jan 2023 | 53 |
Jul 2023 55 | Jul 2023 | 55 |
Sep 2023 54 | Sep 2023 | 54 |
Oct 2023 49 | Oct 2023 | 49 |
Mar 2024 51 | Mar 2024 | 51 |
Sep 2024 49 | Sep 2024 | 49 |
Jan 2025 51 | Jan 2025 | 51 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Waystar NPS by Usage
Waystar's NPS was rated the highest by customers who have used Waystar's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 28 | Less than 1 Year | 28 |
1 to 2 Years 62 | 1 to 2 Years | 62 |
2 to 5 Years 67 | 2 to 5 Years | 67 |
Waystar Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Waystar users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Waystar Product Quality
4/5
Waystar has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Waystar Product Information
Waystar’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.waystar.com/
- Company Size
- 201-500 Employees
Industry
Tech
Business Services
FinTech
Insurance
SaaS
Product Type
Medical Billing Software
Quick Insights into Waystar Product Quality
Waystar's Product Quality score was rated highest by customers who have used Waystar's products/services for 2 to 5 Years, and rated lowest by customers who have used Waystar's products/services for Less than 1 Year.
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Ranked Waystar Product Quality the Highest
Ranked Waystar Product Quality the Lowest
Waystar Product Quality Score by Usage
Waystar's Product Quality score was rated the highest by customers who have used Waystar's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Waystar Pricing
Waystar ROI & Value For Money
3.7/5
Waystar has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Waystar Customer Satisfaction (CSAT)
Waystar Customer Satisfaction (CSAT) Score
62 / 100
Waystar has an overall Customer Satisfaction score of 62 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
37%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
13%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Waystar Customer Service
3.7/5
Waystar has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Waystar's Customer Service
Address
2055 Sugarloaf Circle Suite 600, Duluth, GA 30097
Website
http://www.waystar.com/
Phone Number
770-342-0200
Waystar as an Employer
2.8/5
Waystar has a 2.8/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
Waystar scored a 52 for Net Promoter Score and a -26 for Employee Net Promoter Score. NPS gauges how likely a customer of Waystar would recommend the brand to a friend. ENPS measures how likely Waystar employees would recommend working at Waystar to a friend.
Net Promoter Score
52
NPS Score
| 69% | Promoters |
|---|---|
| 14% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
-26
eNPS Score
| 24% | Promoters |
|---|---|
| 26% | Passive |
| 50% | Detractors |
