-50
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
WayUp
Marketing or Exec? Claim Your Free Account
About WayUp's Brand
WayUp is the go-to platform for millions of early-career candidates to explore job & internship opportunities, receive advice, and get discovered by employers.
Brand at a Glance
53%
Customer Loyalty
3/5
Product Quality
2.9/5
Pricing
2.8/5
Customer Service
WayUp NPS
WayUp's Net Promoter Score (NPS) is a -50 with 25% Promoters, 0% Passives, and 75% Detractors. Net Promoter Score tracks whether WayUp's customers would recommend using the product based on a scale of -100 to 100.
WayUp Overall NPS
| 25% | Promoters |
|---|---|
| 0% | Passives |
| 75% | Detractors |
WayUp NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 -100 | Jul 2020 | -100 |
Mar 2023 0 | Mar 2023 | 0 |
May 2023 -33 | May 2023 | -33 |
Dec 2023 -50 | Dec 2023 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
WayUp Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of WayUp users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
WayUp Product Quality
3/5
WayUp has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock WayUp's overall Product Quality score rated by its users and customers.
WayUp Product Information
WayUp’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- https://www.wayup.com
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Education
SaaS
WayUp Pricing
WayUp ROI & Value For Money
2.9/5
WayUp has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock WayUp's overall ROI score rated by its users and customers.
WayUp Customer Satisfaction (CSAT)
WayUp Customer Satisfaction (CSAT) Score
33 / 100
WayUp has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
34%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
WayUp Customer Service
2.8/5
WayUp has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock WayUp's overall Customer Service score rated by its users and customers.
About WayUp's Customer Service
Address
114 W 26th St, Brooklyn, NY 11225
Website
https://www.wayup.com
WayUp's Social Links
WayUp as an Employer
3.0/5
WayUp has a 3.0/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
WayUp scored a -50 for Net Promoter Score and a -15 for Employee Net Promoter Score. NPS gauges how likely a customer of WayUp would recommend the brand to a friend. ENPS measures how likely WayUp employees would recommend working at WayUp to a friend.
Net Promoter Score
-50
NPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
-15
eNPS Score
| 28% | Promoters |
|---|---|
| 29% | Passive |
| 43% | Detractors |
