0
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Waze
Marketing or Exec? Claim Your Free Account
About Waze's Brand
waze is a free mobile navigation app for smartphones that allows drivers to use live maps, real-time traffic updates, and other road data.
Brand at a Glance
71%
Customer Loyalty
3.4/5
Product Quality
3.3/5
Pricing
3.2/5
Customer Service
Waze NPS
Waze's Net Promoter Score (NPS) is a 0 with 39% Promoters, 22% Passives, and 39% Detractors. Net Promoter Score tracks whether Waze's customers would recommend using the product based on a scale of -100 to 100.
Waze Overall NPS
| 39% | Promoters |
|---|---|
| 22% | Passives |
| 39% | Detractors |
Waze NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 20 | Sep 2022 | 20 |
Dec 2022 27 | Dec 2022 | 27 |
Jan 2023 17 | Jan 2023 | 17 |
Jun 2023 22 | Jun 2023 | 22 |
Sep 2023 22 | Sep 2023 | 22 |
Nov 2023 13 | Nov 2023 | 13 |
Jun 2024 5 | Jun 2024 | 5 |
Jul 2024 11 | Jul 2024 | 11 |
Oct 2024 15 | Oct 2024 | 15 |
Mar 2025 8 | Mar 2025 | 8 |
Nov 2025 3 | Nov 2025 | 3 |
Jan 2026 0 | Jan 2026 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Waze NPS by Gender
Waze's NPS was rated 0 by Male customers on Comparably.
Male
0
Waze's NPS was rated by Male customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Female
N/A
Waze's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Waze Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Waze users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Waze Customer Loyalty Score by Gender
Waze's Customer Loyalty score was rated 55 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Waze.
Male
55%
Yes
Female
N/A
Yes
Waze Product Quality
3.4/5
Waze has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Waze's overall Product Quality score rated by its users and customers.
Waze Product Information
Waze’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://waze.com
- Company Size
- 51-200 Employees
Industry
Tech
Mobile App
SaaS
Travel
Quick Insights into Waze Product Quality
Waze's Product Quality score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Waze's Product Quality.
Ranked Waze Product Quality the Highest
Waze Product Quality Score by Gender
Waze's Product Quality score was rated 3.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Waze.
Male
3.1/5
Female
N/A
Waze Pricing
Waze ROI & Value For Money
3.3/5
Waze has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Waze's overall ROI score rated by its users and customers.
Quick Insights into Waze ROI
Waze's ROI score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Waze's ROI score.
Ranked Waze ROI the Highest
Waze ROI Score by Gender
Waze's ROI score was rated 2.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Waze.
Male
2.5/5
Female
N/A
Waze Customer Satisfaction (CSAT)
Waze Customer Satisfaction (CSAT) Score
59 / 100
Waze has an overall Customer Satisfaction score of 59 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
35%
Satisfied
24%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
17%
Very Dissatisfied
18%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Waze Customer Satisfaction
Waze's Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Waze's Customer Satisfaction.
Ranked Waze Customer Satisfaction the Highest
Waze Customer Satisfaction Score by Gender
Waze's Customer Satisfaction score was rated 33 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Waze.
33 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 0% | |
Very Dissatisfied | 50% |
Waze Customer Service
3.2/5
Waze has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Waze's overall Customer Service score rated by its users and customers.
About Waze's Customer Service
Address
Palo Alto, CA 94301
Website
http://waze.com
Phone Number
6503239293
Quick Insights into Waze Customer Service
Waze's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Waze's Customer Service score.
Ranked Waze Customer Service the Highest
Waze Customer Service Score by Gender
Waze's Customer Service score was rated 2.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Waze.
Male
2.6/5
Female
N/A
Waze as an Employer
3.1/5
Waze has a 3.1/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Waze scored a 0 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Waze would recommend the brand to a friend. ENPS measures how likely Waze employees would recommend working at Waze to a friend.
Net Promoter Score
0
NPS Score
| 39% | Promoters |
|---|---|
| 22% | Passive |
| 39% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
