0
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
WCG
Marketing or Exec? Claim Your Free Account
About WCG's Brand
WCG is a global communications company that supports clients to connect with audiences in a way that is relevant.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4/5
Customer Service
WCG NPS
WCG's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether WCG's customers would recommend using the product based on a scale of -100 to 100.
WCG Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
WCG NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 0 | Dec 2021 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
WCG Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of WCG users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
WCG Product Quality
4/5
WCG has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock WCG's overall Product Quality score rated by its users and customers.
WCG Product Information
WCG’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://wcgworld.com/
- Company Size
- 201-500 Employees
Industry
Tech
Enterprise
Small Business Services
WCG Pricing
WCG ROI & Value For Money
4/5
WCG has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock WCG's overall ROI score rated by its users and customers.
WCG Customer Satisfaction (CSAT)
WCG Customer Satisfaction (CSAT) Score
100 / 100
WCG has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
WCG Customer Service
4/5
WCG has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock WCG's overall Customer Service score rated by its users and customers.
About WCG's Customer Service
Address
60 FRANCISCO ST., San Francisco, CA
Website
http://wcgworld.com/
Phone Number
415-362-5018
Consumer vs. Employees
WCG scored a 0 for Net Promoter Score and a -16 for Employee Net Promoter Score. NPS gauges how likely a customer of WCG would recommend the brand to a friend. ENPS measures how likely WCG employees would recommend working at WCG to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-16
eNPS Score
| 38% | Promoters |
|---|---|
| 8% | Passive |
| 54% | Detractors |
