34
NPS
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WE Communications
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About WE Communications' Brand
WE Communications (formally: Waggener Edstrom) is one of the largest privately owned, full-service public relations agencies.
Brand at a Glance
47%
Customer Loyalty
3.1/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
WE Communications NPS
WE Communications's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether WE Communications's customers would recommend using the product based on a scale of -100 to 100.
WE Communications Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
WE Communications NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 -100 | Sep 2021 | -100 |
Oct 2021 0 | Oct 2021 | 0 |
Jan 2022 33 | Jan 2022 | 33 |
Jun 2022 0 | Jun 2022 | 0 |
Jul 2022 20 | Jul 2022 | 20 |
Feb 2023 33 | Feb 2023 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
WE Communications Customer Loyalty
47%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
47% of WE Communications users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
WE Communications Product Quality
3.1/5
WE Communications has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock WE Communications' overall Product Quality score rated by its users and customers.
WE Communications Product Information
WE Communications’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Public Relations and Communications
WE Communications Pricing
WE Communications ROI & Value For Money
3.6/5
WE Communications has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock WE Communications' overall ROI score rated by its users and customers.
WE Communications Customer Satisfaction (CSAT)
WE Communications Customer Satisfaction (CSAT) Score
50 / 100
WE Communications has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
33%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
WE Communications Customer Service
3.6/5
WE Communications has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About WE Communications's Customer Service
Address
225 108th Ave NE, Bellevue, WA 98004
Website
https://www.we-worldwide.com/
Phone Number
800-938-8136
WE Communications as an Employer
4.3/5
WE Communications has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
CEO of WE Communications
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
WE Communications scored a 34 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of WE Communications would recommend the brand to a friend. ENPS measures how likely WE Communications employees would recommend working at WE Communications to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
40
eNPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
