-72
NPS
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Weather Underground
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About Weather Underground's Brand
Weather Underground provides real-time online weather information for web users, and news and media outlets.
Brand at a Glance
79%
Customer Loyalty
2.3/5
Product Quality
2.6/5
Pricing
1.5/5
Customer Service
Weather Underground NPS
Weather Underground's Net Promoter Score (NPS) is a -72 with 14% Promoters, 0% Passives, and 86% Detractors. Net Promoter Score tracks whether Weather Underground's customers would recommend using the product based on a scale of -100 to 100.
Weather Underground Overall NPS
| 14% | Promoters |
|---|---|
| 0% | Passives |
| 86% | Detractors |
Weather Underground NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 -100 | Mar 2022 | -100 |
Dec 2022 -33 | Dec 2022 | -33 |
Feb 2024 -67 | Feb 2024 | -67 |
Aug 2024 -71 | Aug 2024 | -71 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Weather Underground NPS by Gender
Weather Underground's NPS was rated -100 by Male customers on Comparably.
Male
-100
Weather Underground's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
N/A
Weather Underground's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Weather Underground NPS by Ethnicity
Weather Underground's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Weather Underground Customer Reviews
Out of the 3 Weather Underground customer reviews 0 were positive and 3 were constructive. Weather Underground customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Weather Underground Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Weather Underground users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Weather Underground Customer Loyalty Score by Gender
Weather Underground's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Weather Underground.
Male
100%
Yes
Female
N/A
Yes
Weather Underground Customer Loyalty Score by Ethnicity
Weather Underground's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Weather Underground.
100
out of 100
Caucasian
Weather Underground Product Quality
2.3/5
Weather Underground has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Weather Underground's overall Product Quality score rated by its users and customers.
Weather Underground Product Information
Weather Underground’s product quality score is a 2.3 out of 5 as rated by its users and customers.
- Website
- http://wunderground.com
- Company Size
- 201-500 Employees
Industry
Tech
Content
Media
SaaS
Sports & Entertainment
Quick Insights into Weather Underground Product Quality
Weather Underground's Product Quality score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Weather Underground's Product Quality.
Ranked Weather Underground Product Quality the Highest
Weather Underground Product Quality Score by Gender
Weather Underground's Product Quality score was rated 1.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Weather Underground.
Male
1.6/5
Female
N/A
Weather Underground Product Quality Score by Ethnicity
Weather Underground's Product Quality score was rated 1.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Weather Underground.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Weather Underground Pricing
Weather Underground ROI & Value For Money
2.6/5
Weather Underground has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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Quick Insights into Weather Underground ROI
Weather Underground's ROI score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Weather Underground's ROI score.
Ranked Weather Underground ROI the Highest
Weather Underground ROI Score by Gender
Weather Underground's ROI score was rated 2.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Weather Underground.
Male
2.3/5
Female
N/A
Weather Underground ROI Score by Ethnicity
Weather Underground's ROI score was rated 2.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Weather Underground.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Weather Underground Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
86%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Weather Underground Customer Satisfaction
Weather Underground's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Weather Underground's Customer Satisfaction.
Ranked Weather Underground Customer Satisfaction the Highest
Weather Underground Customer Satisfaction Score by Gender
Weather Underground's Customer Satisfaction score was rated 0 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Weather Underground.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
Weather Underground Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Weather Underground's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Weather Underground.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
Weather Underground Customer Service
1.5/5
Weather Underground has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Weather Underground's overall Customer Service score rated by its users and customers.
About Weather Underground's Customer Service
Address
550 Kearny St., Suite 600, San Francisco, CA
Website
http://wunderground.com
Phone Number
(855) 782-5268
Quick Insights into Weather Underground Customer Service
Weather Underground's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Weather Underground's Customer Service score.
Ranked Weather Underground Customer Service the Highest
Weather Underground Customer Service Score by Gender
Weather Underground's Customer Service score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Weather Underground.
Male
1.5/5
Female
N/A
Weather Underground Customer Service Score by Ethnicity
Weather Underground's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Weather Underground.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Weather Underground as an Employer
3.0/5
Weather Underground has a 3.0/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Weather Underground scored a -72 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Weather Underground would recommend the brand to a friend. ENPS measures how likely Weather Underground employees would recommend working at Weather Underground to a friend.
Net Promoter Score
-72
NPS Score
| 14% | Promoters |
|---|---|
| 0% | Passive |
| 86% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
