0
NPS
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Brand Page
Weaver
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About Weaver's Brand
Weaver is a Top 40 accounting firm providing assurance, tax and advisory services.
Brand at a Glance
69%
Customer Loyalty
3.3/5
Product Quality
3.2/5
Pricing
3.4/5
Customer Service
Weaver NPS
Weaver's Net Promoter Score (NPS) is a 0 with 40% Promoters, 20% Passives, and 40% Detractors. Net Promoter Score tracks whether Weaver's customers would recommend using the product based on a scale of -100 to 100.
Weaver Overall NPS
| 40% | Promoters |
|---|---|
| 20% | Passives |
| 40% | Detractors |
Weaver NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 0 | Feb 2021 | 0 |
Apr 2022 -50 | Apr 2022 | -50 |
Jun 2022 -50 | Jun 2022 | -50 |
Jan 2023 -34 | Jan 2023 | -34 |
Sep 2023 -15 | Sep 2023 | -15 |
Mar 2024 -25 | Mar 2024 | -25 |
Apr 2024 -11 | Apr 2024 | -11 |
Sep 2024 0 | Sep 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Weaver Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Weaver users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Weaver Product Quality
3.3/5
Weaver has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Weaver's overall Product Quality score rated by its users and customers.
Weaver Product Information
Weaver’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://Weaver.com
- Company Size
- 501-1,000 Employees
Industry
Accounting
Weaver Pricing
Weaver ROI & Value For Money
3.2/5
Weaver has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Weaver Customer Satisfaction (CSAT)
Weaver Customer Satisfaction (CSAT) Score
49 / 100
Weaver has an overall Customer Satisfaction score of 49 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
24%
Satisfied
25%
Neither Satisfied nor Dissatisfied
38%
Dissatisfied
13%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Weaver Customer Service
3.4/5
Weaver has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Weaver's Customer Service
Address
24 Greenway Plaza, Suite 1800, Houston, TX 77046
Website
http://Weaver.com
Phone Number
713-850-8787
Weaver's Social Links
Weaver as an Employer
3.5/5
Weaver has a 3.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Weaver scored a 0 for Net Promoter Score and a 28 for Employee Net Promoter Score. NPS gauges how likely a customer of Weaver would recommend the brand to a friend. ENPS measures how likely Weaver employees would recommend working at Weaver to a friend.
Net Promoter Score
0
NPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
28
eNPS Score
| 61% | Promoters |
|---|---|
| 6% | Passive |
| 33% | Detractors |
