-5
NPS
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Weber Shandwick
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About Weber Shandwick's Brand
Weber Shandwick is a leading global communications network that delivers next-generation solutions to brands, businesses and organizations.
Brand at a Glance
78%
Customer Loyalty
3.4/5
Product Quality
3.4/5
Pricing
3.5/5
Customer Service
Weber Shandwick NPS
Weber Shandwick's Net Promoter Score (NPS) is a -5 with 41% Promoters, 13% Passives, and 46% Detractors. Net Promoter Score tracks whether Weber Shandwick's customers would recommend using the product based on a scale of -100 to 100.
Weber Shandwick Overall NPS
| 41% | Promoters |
|---|---|
| 13% | Passives |
| 46% | Detractors |
Weber Shandwick NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 9 | Jul 2022 | 9 |
Aug 2022 17 | Aug 2022 | 17 |
Sep 2022 -1 | Sep 2022 | -1 |
Jun 2023 -6 | Jun 2023 | -6 |
Jul 2023 -13 | Jul 2023 | -13 |
Aug 2023 -18 | Aug 2023 | -18 |
Sep 2023 -22 | Sep 2023 | -22 |
Nov 2023 -27 | Nov 2023 | -27 |
Jan 2024 -25 | Jan 2024 | -25 |
Mar 2024 -19 | Mar 2024 | -19 |
Apr 2024 -8 | Apr 2024 | -8 |
Jun 2024 -5 | Jun 2024 | -5 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Weber Shandwick NPS by Ethnicity
Weber Shandwick's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Weber Shandwick NPS by Usage
Weber Shandwick's NPS was rated -34 points by customers who have used Weber Shandwick's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -34 | 2 to 5 Years | -34 |
Weber Shandwick Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Weber Shandwick users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Weber Shandwick Customer Loyalty Score by Ethnicity
Weber Shandwick's Customer Loyalty score was rated 78% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Weber Shandwick.
78
out of 100
Caucasian
Weber Shandwick Customer Loyalty Score by Usage
Weber Shandwick's Customer Loyalty score was rated 100% by customers who have used Weber Shandwick's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Weber Shandwick Product Quality
3.4/5
Weber Shandwick has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Weber Shandwick Product Information
Weber Shandwick’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Public Relations and Communications
Quick Insights into Weber Shandwick Product Quality
Weber Shandwick's Product Quality score was rated highest by customers who have used Weber Shandwick's products/services for 2 to 5 Years.
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Ranked Weber Shandwick Product Quality the Highest
Weber Shandwick Product Quality Score by Ethnicity
Weber Shandwick's Product Quality score was rated 2.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Weber Shandwick.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Weber Shandwick Product Quality Score by Usage
Weber Shandwick's Product Quality score was rated 3.3 stars by customers who have used Weber Shandwick's products/services for 2 to 5 Years.
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Weber Shandwick Pricing
Weber Shandwick ROI & Value For Money
3.4/5
Weber Shandwick has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Quick Insights into Weber Shandwick ROI
Weber Shandwick's ROI score was rated highest by customers who have used Weber Shandwick's products/services for 2 to 5 Years.
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Ranked Weber Shandwick ROI the Highest
Weber Shandwick ROI Score by Ethnicity
Weber Shandwick's ROI score was rated 2.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Weber Shandwick.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Weber Shandwick ROI Score by Usage
Weber Shandwick's ROI score was rated 3.5 stars by customers who have used Weber Shandwick's products/services for 2 to 5 Years.
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Weber Shandwick Customer Satisfaction (CSAT)
Weber Shandwick Customer Satisfaction (CSAT) Score
60 / 100
Weber Shandwick has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
27%
Satisfied
33%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
7%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Weber Shandwick Customer Satisfaction
Weber Shandwick's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Weber Shandwick Customer Satisfaction the Highest
Weber Shandwick Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Weber Shandwick's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Weber Shandwick.
50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
Weber Shandwick Customer Service
3.5/5
Weber Shandwick has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Weber Shandwick's Customer Service
Address
909 3rd Ave, New York City, NY 10022
Website
http://www.webershandwick.com
Phone Number
(212) 445-8000
Weber Shandwick's Social Links
Quick Insights into Weber Shandwick Customer Service
Weber Shandwick's Customer Service score was rated highest by customers who have used Weber Shandwick's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Weber Shandwick's Customer Service score.
Ranked Weber Shandwick Customer Service the Highest
Weber Shandwick Customer Service Score by Ethnicity
Weber Shandwick's Customer Service score was rated 2.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Weber Shandwick.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Weber Shandwick Customer Service Score by Usage
Weber Shandwick's Customer Service score was rated 3.6 stars by customers who have used Weber Shandwick's products/services for 2 to 5 Years.
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Weber Shandwick as an Employer
3.6/5
Weber Shandwick has a 3.6/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Weber Shandwick scored a -5 for Net Promoter Score and a -18 for Employee Net Promoter Score. NPS gauges how likely a customer of Weber Shandwick would recommend the brand to a friend. ENPS measures how likely Weber Shandwick employees would recommend working at Weber Shandwick to a friend.
Net Promoter Score
-5
NPS Score
| 41% | Promoters |
|---|---|
| 13% | Passive |
| 46% | Detractors |
Employee Net Promoter Score
-18
eNPS Score
| 29% | Promoters |
|---|---|
| 24% | Passive |
| 47% | Detractors |
