28
NPS
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WebKul
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About WebKul's Brand
Webkul Software Pvt. Ltd. is one of the largest self created open source marketplace in the world.
Brand at a Glance
55%
Customer Loyalty
3.8/5
Product Quality
3.5/5
Pricing
1.5/5
Customer Service
WebKul NPS
WebKul's Net Promoter Score (NPS) is a 28 with 55% Promoters, 18% Passives, and 27% Detractors. Net Promoter Score tracks whether WebKul's customers would recommend using the product based on a scale of -100 to 100.
WebKul Overall NPS
| 55% | Promoters |
|---|---|
| 18% | Passives |
| 27% | Detractors |
WebKul NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 55 | Aug 2020 | 55 |
May 2022 40 | May 2022 | 40 |
Dec 2023 27 | Dec 2023 | 27 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
WebKul NPS by Usage
WebKul's NPS was rated 17 points by customers who have used WebKul's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 17 | Less than 1 Year | 17 |
WebKul Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of WebKul users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
WebKul Product Quality
3.8/5
WebKul has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock WebKul's overall Product Quality score rated by its users and customers.
WebKul Product Information
WebKul serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. WebKul supports Web devices and offers products for small, medium, and large sized businesses.
WebKul’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- https://webkul.com
- Company Size
- 51-200 Employees
Industry
Tech
Ecommerce and Marketplaces
Media
Mobile App
SaaS
Social
Sports & Entertainment
Languages Supported
English
Arabic
French
German
Spanish
Turkish
Italian
Danish
WebKul Pricing
WebKul ROI & Value For Money
3.5/5
WebKul has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock WebKul's overall ROI score rated by its users and customers.
WebKul Pricing Plans
WebKul has a pricing structure that accommodates small, medium, and large businesses. Starting from $99/month, WebKul uses a subscription model.
Who Uses WebKul?
Small Businesses
Medium Businesses
Large Enterprises
WebKul Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
WebKul Customer Service
1.5/5
WebKul has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About WebKul's Customer Service
Address
B 56 Sector 64, 201301 India
Website
https://webkul.com
Phone Number
(+91)120-434-6653
WebKul as an Employer
3.7/5
WebKul has a 3.7/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
WebKul scored a 28 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of WebKul would recommend the brand to a friend. ENPS measures how likely WebKul employees would recommend working at WebKul to a friend.
Net Promoter Score
28
NPS Score
| 55% | Promoters |
|---|---|
| 18% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
