12
NPS
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WebPT
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About WebPT's Brand
WebPT’s physical therapy software provides compliant documentation, accurate claims, maximized payments, and more time with patients.
Brand at a Glance
76%
Customer Loyalty
3.2/5
Product Quality
3.1/5
Pricing
3/5
Customer Service
WebPT NPS
WebPT's Net Promoter Score (NPS) is a 12 with 50% Promoters, 12% Passives, and 38% Detractors. Net Promoter Score tracks whether WebPT's customers would recommend using the product based on a scale of -100 to 100.
WebPT Overall NPS
| 50% | Promoters |
|---|---|
| 12% | Passives |
| 38% | Detractors |
WebPT NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 34 | Oct 2022 | 34 |
Dec 2022 23 | Dec 2022 | 23 |
Apr 2023 20 | Apr 2023 | 20 |
May 2023 18 | May 2023 | 18 |
Aug 2023 22 | Aug 2023 | 22 |
Sep 2023 22 | Sep 2023 | 22 |
Dec 2023 22 | Dec 2023 | 22 |
Jan 2024 19 | Jan 2024 | 19 |
Feb 2024 19 | Feb 2024 | 19 |
Sep 2024 16 | Sep 2024 | 16 |
May 2025 12 | May 2025 | 12 |
Aug 2025 12 | Aug 2025 | 12 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
WebPT NPS by Gender
WebPT's NPS was rated -13 by Male customers on Comparably.
Male
-13
WebPT's NPS was rated -13 by Male customers on Comparably.
37%
Promoters
13%
Passives
50%
Detractors
Female
N/A
WebPT's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
WebPT NPS by Ethnicity
WebPT's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
WebPT NPS by Age
WebPT's NPS was rated -67 points by customers ages 36-40 on Comparably.
WebPT NPS by Usage
WebPT's NPS was rated the highest by customers who have used WebPT's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 39 | Less than 1 Year | 39 |
1 to 2 Years 37 | 1 to 2 Years | 37 |
2 to 5 Years 11 | 2 to 5 Years | 11 |
5 to 10 Years 0 | 5 to 10 Years | 0 |
WebPT Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of WebPT users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
WebPT Customer Loyalty Score by Gender
WebPT's Customer Loyalty score was rated 89 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of WebPT.
Male
89%
Yes
Female
N/A
Yes
WebPT Customer Loyalty Score by Ethnicity
WebPT's Customer Loyalty score was rated 80% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of WebPT.
80
out of 100
Caucasian
WebPT Customer Loyalty Score by Age
WebPT's Customer Loyalty score was rated 70% by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of WebPT.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 70% | 36-40 | 70% |
WebPT Customer Loyalty Score by Usage
WebPT's Customer Loyalty score was rated 100% by customers who have used WebPT's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
WebPT Customer Loyalty Score by Industry
WebPT's Customer Loyalty score was rated 90% by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
WebPT Product Quality
3.2/5
WebPT has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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WebPT Product Information
WebPT serves markets in the United States. WebPT supports Web devices and offers products for small, medium, and large sized businesses.
WebPT’s product quality score is a 3.2 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated WebPT's product the highest.
- Website
- http://www.webpt.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Enterprise
Healthcare
SaaS
Languages Supported
English
Product Type
Electronic Medical Records Software
Physical Therapy Software
Occupational Therapy Software
Speech Therapy Software
Quick Insights into WebPT Product Quality
WebPT's Product Quality score was rated highest by customers who have used WebPT's products/services for 1 to 2 Years, and rated lowest by customers who have used WebPT's products/services for 5 to 10 Years.
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Ranked WebPT Product Quality the Highest
Ranked WebPT Product Quality the Lowest
WebPT Product Quality Score by Gender
WebPT's Product Quality score was rated 2.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of WebPT.
Male
2.6/5
Female
N/A
WebPT Product Quality Score by Ethnicity
WebPT's Product Quality score was rated 2.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of WebPT.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
WebPT Product Quality Score by Age
WebPT's Product Quality score was rated 1.6 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of WebPT.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.6 | 36-40 | 1.6 |
WebPT Product Quality Score by Usage
WebPT's Product Quality score was rated the highest by customers who have used WebPT's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
WebPT Product Quality Score by Industry
WebPT's Product Quality score was rated 3.3 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
WebPT Pricing
WebPT ROI & Value For Money
3.1/5
WebPT has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock WebPT's overall ROI score rated by its users and customers.
WebPT Pricing Plans
WebPT has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Who Uses WebPT?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into WebPT ROI
WebPT's ROI score was rated highest by customers from the Healthcare, Hospitals and Medicine industry.
Sign Up to unlock insights into how customers have ranked WebPT's ROI score.
Ranked WebPT ROI the Highest
WebPT ROI Score by Gender
WebPT's ROI score was rated 2.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of WebPT.
Male
2.3/5
Female
N/A
WebPT ROI Score by Ethnicity
WebPT's ROI score was rated 2.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of WebPT.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
WebPT ROI Score by Age
WebPT's ROI score was rated 1.5 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of WebPT.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
WebPT ROI Score by Usage
WebPT's ROI score was rated 1.5 stars by customers who have used WebPT's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
WebPT ROI Score by Industry
WebPT's ROI score was rated 3 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
WebPT Customer Satisfaction (CSAT)
WebPT Customer Satisfaction (CSAT) Score
46 / 100
WebPT has an overall Customer Satisfaction score of 46 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
23%
Satisfied
23%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
4%
Very Dissatisfied
36%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into WebPT Customer Satisfaction
WebPT's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked WebPT's Customer Satisfaction.
Ranked WebPT Customer Satisfaction the Highest
WebPT Customer Satisfaction Score by Gender
WebPT's Customer Satisfaction score was rated 51 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of WebPT.
51 / 100
MaleVery Satisfied | 13% | |
|---|---|---|
Satisfied | 38% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 11% | |
Very Dissatisfied | 38% |
WebPT Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
WebPT's Customer Satisfaction (CSAT) score was rated 55% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of WebPT.
55 / 100
Very Satisfied
22%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
34%
WebPT Customer Satisfaction Score by Age
WebPT's Customer Satisfaction score was rated 33 points by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of WebPT.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 33% |
WebPT Customer Satisfaction Score by Usage
WebPT's Customer Satisfaction score was rated 33 points by customers who have used WebPT's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
WebPT Customer Satisfaction Score by Industry
WebPT's Customer Satisfaction score was rated 55 points by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "WebPT Customer Satisfaction Score by Industry",
"text": "WebPT's Customer Satisfaction score was rated 55 points by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 55,
"stars": 0,
"csatScore": 55,
"text": "WebPT's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 55
}
]
}WebPT Customer Service
3/5
WebPT has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock WebPT's overall Customer Service score rated by its users and customers.
About WebPT's Customer Service
Address
605 E Grant Street, Suite 200, Phoenix, AZ 85004
Website
http://www.webpt.com
Phone Number
(866)221-1870
WebPT's Social Links
Quick Insights into WebPT Customer Service
WebPT's Customer Service score was rated highest by customers from the Healthcare, Hospitals and Medicine industry.
Sign Up to unlock insights into how customers have ranked WebPT's Customer Service score.
Ranked WebPT Customer Service the Highest
WebPT Customer Service Score by Gender
WebPT's Customer Service score was rated 2.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of WebPT.
Male
2.3/5
Female
N/A
WebPT Customer Service Score by Ethnicity
WebPT's Customer Service score was rated 2.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of WebPT.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
WebPT Customer Service Score by Age
WebPT's Customer Service score was rated 1.5 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of WebPT.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
WebPT Customer Service Score by Usage
WebPT's Customer Service score was rated 1.8 stars by customers who have used WebPT's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
WebPT Customer Service Score by Industry
WebPT's Customer Service score was rated 2.6 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
WebPT as an Employer
4.3/5
WebPT has a 4.3/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
WebPT scored a 12 for Net Promoter Score and a 18 for Employee Net Promoter Score. NPS gauges how likely a customer of WebPT would recommend the brand to a friend. ENPS measures how likely WebPT employees would recommend working at WebPT to a friend.
Net Promoter Score
12
NPS Score
| 50% | Promoters |
|---|---|
| 12% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
18
eNPS Score
| 51% | Promoters |
|---|---|
| 16% | Passive |
| 33% | Detractors |
