33
NPS
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Weedmaps
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About Weedmaps' Brand
WeedMaps is an online legal marijuana community that allows users to review and discuss about cannabis strains and local dispensaries.
Brand at a Glance
77%
Customer Loyalty
3.9/5
Product Quality
3.8/5
Pricing
3.9/5
Customer Service
Weedmaps CMO
Weedmaps NPS
Weedmaps's Net Promoter Score (NPS) is a 33 with 57% Promoters, 19% Passives, and 24% Detractors. Net Promoter Score tracks whether Weedmaps's customers would recommend using the product based on a scale of -100 to 100.
Weedmaps Overall NPS
| 57% | Promoters |
|---|---|
| 19% | Passives |
| 24% | Detractors |
Weedmaps NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 36 | Aug 2023 | 36 |
Sep 2023 35 | Sep 2023 | 35 |
Oct 2023 35 | Oct 2023 | 35 |
Jan 2024 35 | Jan 2024 | 35 |
Feb 2024 33 | Feb 2024 | 33 |
Mar 2024 35 | Mar 2024 | 35 |
Oct 2024 33 | Oct 2024 | 33 |
Jan 2025 33 | Jan 2025 | 33 |
Mar 2025 33 | Mar 2025 | 33 |
Apr 2025 31 | Apr 2025 | 31 |
May 2025 33 | May 2025 | 33 |
Jun 2025 33 | Jun 2025 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Weedmaps NPS by Gender
Female customers rated Weedmaps's NPS 21 points higher than Male customers.
Male
14
Weedmaps's NPS was rated 14 by Male customers on Comparably.
46%
Promoters
22%
Passives
32%
Detractors
Female
35
Weedmaps's NPS was rated 35 by Female customers on Comparably.
64%
Promoters
7%
Passives
29%
Detractors
Weedmaps NPS by Ethnicity
Weedmaps's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 28 | Caucasian | 28 |
Hispanic or Latino 67 | Hispanic or Latino | 67 |
African American/Black 20 | African American/Black | 20 |
Other -34 | Other | -34 |
Weedmaps NPS by Age
Weedmaps's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
Weedmaps NPS by Usage
Weedmaps's NPS was rated the highest by customers who have used Weedmaps's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 34 | Less than 1 Year | 34 |
1 to 2 Years 33 | 1 to 2 Years | 33 |
2 to 5 Years 22 | 2 to 5 Years | 22 |
5 to 10 Years 11 | 5 to 10 Years | 11 |
Over 10 Years -34 | Over 10 Years | -34 |
Weedmaps Customer Reviews
Out of the 8 Weedmaps customer reviews 5 were positive and 3 were constructive. Weedmaps customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Weedmaps Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Weedmaps users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Weedmaps Customer Loyalty Score by Gender
Male customers rated Weedmaps's Customer Loyalty score 23% higher than Female customers.
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Male
84%
Yes
Female
61%
Yes
Weedmaps Customer Loyalty Score by Ethnicity
Weedmaps's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Weedmaps.
86
out of 100
Caucasian
70
out of 100
Hispanic or Latino
64
out of 100
African American/Black
40
out of 100
Other
Weedmaps Customer Loyalty Score by Age
Weedmaps's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Weedmaps.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 64% | 18-25 | 64% |
26-30 61% | 26-30 | 61% |
31-35 100% | 31-35 | 100% |
36-40 73% | 36-40 | 73% |
41-45 100% | 41-45 | 100% |
46-50 55% | 46-50 | 55% |
Weedmaps Customer Loyalty Score by Usage
Weedmaps's Customer Loyalty score was rated the highest by customers who have used Weedmaps's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Weedmaps Customer Loyalty Score by Industry
Weedmaps's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Retail industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Weedmaps Product Quality
3.9/5
Weedmaps has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Weedmaps Product Information
Weedmaps’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated Weedmaps's product the highest. Reviewers from the Tech industry rated Weedmaps the lowest at 3.2.
- Website
- http://weedmaps.com/
- Company Size
- 201-500 Employees
Industry
Tech
Healthcare
Mobile App
Quick Insights into Weedmaps Product Quality
Weedmaps's Product Quality score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by Other customers.
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Ranked Weedmaps Product Quality the Highest
Ranked Weedmaps Product Quality the Lowest
Weedmaps Product Quality Score by Gender
Female customers rated Weedmaps's Product Quality score 0.2 stars higher than Male customers.
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Male
3.6/5
Female
3.8/5
Weedmaps Product Quality Score by Ethnicity
Weedmaps's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Weedmaps.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Hispanic or Latino 4.3 | Hispanic or Latino | 4.3 |
African American/Black 3.6 | African American/Black | 3.6 |
Other 2 | Other | 2 |
Weedmaps Product Quality Score by Age
Weedmaps's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Weedmaps.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 3.7 | 26-30 | 3.7 |
31-35 3.6 | 31-35 | 3.6 |
36-40 3.8 | 36-40 | 3.8 |
41-45 3.9 | 41-45 | 3.9 |
46-50 3 | 46-50 | 3 |
Weedmaps Product Quality Score by Usage
Weedmaps's Product Quality score was rated the highest by customers who have used Weedmaps's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Weedmaps Product Quality Score by Industry
Weedmaps's Product Quality score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
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Weedmaps Pricing
Weedmaps ROI & Value For Money
3.8/5
Weedmaps has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Weedmaps Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Retail industry think that they had the lowest ROI from Weedmaps.
Quick Insights into Weedmaps ROI
Weedmaps's ROI score was rated highest by customers from the Accounting industry, and rated lowest by Other customers.
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Ranked Weedmaps ROI the Highest
Ranked Weedmaps ROI the Lowest
Weedmaps ROI Score by Gender
Female customers rated Weedmaps's ROI score 0.3 stars higher than Male customers.
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Male
3.6/5
Female
3.9/5
Weedmaps ROI Score by Ethnicity
Weedmaps's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Weedmaps.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Hispanic or Latino 4.8 | Hispanic or Latino | 4.8 |
African American/Black 3.7 | African American/Black | 3.7 |
Other 2 | Other | 2 |
Weedmaps ROI Score by Age
Weedmaps's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Weedmaps.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 3.7 | 26-30 | 3.7 |
31-35 4.1 | 31-35 | 4.1 |
36-40 4.1 | 36-40 | 4.1 |
41-45 3.5 | 41-45 | 3.5 |
46-50 3.1 | 46-50 | 3.1 |
Weedmaps ROI Score by Usage
Weedmaps's ROI score was rated the highest by customers who have used Weedmaps's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Weedmaps ROI Score by Industry
Weedmaps's ROI score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Weedmaps Customer Satisfaction (CSAT)
Weedmaps Customer Satisfaction (CSAT) Score
74 / 100
Weedmaps has an overall Customer Satisfaction score of 74 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
39%
Satisfied
35%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
6%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Weedmaps Customer Satisfaction
Weedmaps's Customer Satisfaction score was rated highest by customers who have used Weedmaps's products/services for 1 to 2 Years, and rated lowest by customers who have used Weedmaps's products/services for Over 10 Years.
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Ranked Weedmaps Customer Satisfaction the Highest
Ranked Weedmaps Customer Satisfaction the Lowest
Weedmaps Customer Satisfaction Score by Gender
Male customers rated Weedmaps's Customer Satisfaction score 28 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Weedmaps.
83 / 100
MaleVery Satisfied | 44% | |
|---|---|---|
Satisfied | 39% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 6% | |
Very Dissatisfied | 11% |
55 / 100
FemaleVery Satisfied | 37% | |
|---|---|---|
Satisfied | 18% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 9% | |
Very Dissatisfied | 36% |
Weedmaps Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Weedmaps' Customer Satisfaction (CSAT) score was rated 70% according to Caucasian users and customers.
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70 / 100
Very Satisfied
40%
Satisfied
30%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
10%
Very Dissatisfied
20%
CSAT according to Hispanic or Latino
Weedmaps' Customer Satisfaction (CSAT) score was rated 100% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Weedmaps.
100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to African American/Black
Weedmaps' Customer Satisfaction (CSAT) score was rated 60% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Weedmaps.
60 / 100
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
20%
Weedmaps Customer Satisfaction Score by Age
Weedmaps's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Weedmaps.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 67% | |||||||||||||||
| 26-30 | 83% | |||||||||||||||
| 31-35 | 34% | |||||||||||||||
| 36-40 | 86% | |||||||||||||||
| 41-45 | 86% |
Weedmaps Customer Satisfaction Score by Usage
Weedmaps's Customer Satisfaction score was rated the highest by customers who have used Weedmaps's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Weedmaps Customer Satisfaction Score by Industry
Weedmaps's Customer Satisfaction score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Retail industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Weedmaps Customer Satisfaction Score by Industry",
"text": "Weedmaps's Customer Satisfaction score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Retail industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 57,
"stars": 0,
"csatScore": 57,
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"scoreClassName": "",
"scoreLabel": 57
},
{
"label": "Accounting",
"groupId": 495,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Weedmaps's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
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"label": "Aerospace and Aviation",
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"score": 100,
"stars": 0,
"csatScore": 100,
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"scoreClassName": "max",
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},
{
"label": "Retail",
"groupId": 559,
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"scoreClassName": "",
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}
]
}Weedmaps Customer Service
3.9/5
Weedmaps has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Weedmaps' overall Customer Service score rated by its users and customers.
About Weedmaps's Customer Service
Address
Irvine, CA United States of America
Website
http://weedmaps.com/
Quick Insights into Weedmaps Customer Service
Weedmaps's Customer Service score was rated highest by customers from the Accounting industry, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Weedmaps' Customer Service score.
Ranked Weedmaps Customer Service the Highest
Ranked Weedmaps Customer Service the Lowest
Weedmaps Customer Service Score by Gender
Female customers rated Weedmaps's Customer Service score 0.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Weedmaps.
Male
3.5/5
Female
3.7/5
Weedmaps Customer Service Score by Ethnicity
Weedmaps's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Weedmaps.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Hispanic or Latino 4.8 | Hispanic or Latino | 4.8 |
African American/Black 3.7 | African American/Black | 3.7 |
Other 2 | Other | 2 |
Weedmaps Customer Service Score by Age
Weedmaps's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Weedmaps.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
26-30 3.8 | 26-30 | 3.8 |
31-35 4.3 | 31-35 | 4.3 |
36-40 3.9 | 36-40 | 3.9 |
41-45 3.7 | 41-45 | 3.7 |
46-50 3 | 46-50 | 3 |
Weedmaps Customer Service Score by Usage
Weedmaps's Customer Service score was rated the highest by customers who have used Weedmaps's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Weedmaps Customer Service Score by Industry
Weedmaps's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Retail industry customers.
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Weedmaps as an Employer
3.0/5
Weedmaps has a 3.0/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Weedmaps scored a 33 for Net Promoter Score and a -13 for Employee Net Promoter Score. NPS gauges how likely a customer of Weedmaps would recommend the brand to a friend. ENPS measures how likely Weedmaps employees would recommend working at Weedmaps to a friend.
Net Promoter Score
33
NPS Score
| 57% | Promoters |
|---|---|
| 19% | Passive |
| 24% | Detractors |
Employee Net Promoter Score
-13
eNPS Score
| 35% | Promoters |
|---|---|
| 17% | Passive |
| 48% | Detractors |
