25
NPS
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Weetabix
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About Weetabix's Brand
Manufacturer of cereals and cereal bars in the United Kingdom. The company offers its products to the Middle East, South America, Europe and South East Asia. Its family of brands includes Weetabix, Alpen, Ready brek, Weetos, Oatibix and Alpen cereal Bars.
Brand at a Glance
100%
Customer Loyalty
3.2/5
Product Quality
3/5
Pricing
3/5
Customer Service
Weetabix NPS
Weetabix's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether Weetabix's customers would recommend using the product based on a scale of -100 to 100.
Weetabix Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
Weetabix NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 100 | Feb 2021 | 100 |
May 2022 0 | May 2022 | 0 |
Jul 2022 33 | Jul 2022 | 33 |
Jan 2023 25 | Jan 2023 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Weetabix Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Weetabix users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Weetabix Product Quality
3.2/5
Weetabix has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Weetabix's overall Product Quality score rated by its users and customers.
Weetabix Product Information
Weetabix’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- www.weetabix.co.uk
- Company Size
- 1,001-5,000 Employees
Weetabix Pricing
Weetabix ROI & Value For Money
3/5
Weetabix has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Weetabix Customer Satisfaction (CSAT)
Weetabix Customer Satisfaction (CSAT) Score
100 / 100
Weetabix has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Weetabix Customer Service
3/5
Weetabix has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Weetabix's overall Customer Service score rated by its users and customers.
About Weetabix's Customer Service
Address
PO Box 5, Kettering, NN15 5JR Bahamas
Website
www.weetabix.co.uk
