-20
NPS
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Weho Vinery
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About Weho Vinery's Brand
egrgregregwe
Brand at a Glance
95%
Customer Loyalty
3.8/5
Product Quality
3.3/5
Pricing
3.3/5
Customer Service
Weho Vinery NPS
Weho Vinery's Net Promoter Score (NPS) is a -20 with 28% Promoters, 24% Passives, and 48% Detractors. Net Promoter Score tracks whether Weho Vinery's customers would recommend using the product based on a scale of -100 to 100.
Weho Vinery Overall NPS
| 28% | Promoters |
|---|---|
| 24% | Passives |
| 48% | Detractors |
Weho Vinery NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 100 | Jan 2022 | 100 |
Jun 2022 -31 | Jun 2022 | -31 |
May 2023 -20 | May 2023 | -20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Weho Vinery NPS by Gender
Male customers rated Weho Vinery's NPS 17 points higher than Female customers.
Male
-23
Weho Vinery's NPS was rated -23 by Male customers on Comparably.
33%
Promoters
11%
Passives
56%
Detractors
Female
-40
Weho Vinery's NPS was rated -40 by Female customers on Comparably.
10%
Promoters
40%
Passives
50%
Detractors
Weho Vinery NPS by Ethnicity
Weho Vinery's NPS was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 28 | African American/Black | 28 |
Asian or Pacific Islander -100 | Asian or Pacific Islander | -100 |
Native American -50 | Native American | -50 |
Weho Vinery NPS by Age
Weho Vinery's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Weho Vinery NPS by Usage
Weho Vinery's NPS was rated the highest by customers who have used Weho Vinery's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -11 | Less than 1 Year | -11 |
1 to 2 Years -60 | 1 to 2 Years | -60 |
Over 10 Years -75 | Over 10 Years | -75 |
Weho Vinery Customer Loyalty
95%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
95% of Weho Vinery users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Weho Vinery Customer Loyalty Score by Gender
Weho Vinery's Customer Loyalty score was rated 100 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Weho Vinery.
Male
100%
Yes
Female
100%
Yes
Weho Vinery Customer Loyalty Score by Ethnicity
Weho Vinery's Customer Loyalty score was rated 100% by both African American/Black and Native American customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Weho Vinery.
100
out of 100
African American/Black
100
out of 100
Asian or Pacific Islander
100
out of 100
Native American
Weho Vinery Customer Loyalty Score by Age
Weho Vinery's Customer Loyalty score was rated 100% by customers ages 18-25 and customers ages 66+ on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
26-30 100% | 26-30 | 100% |
66+ 100% | 66+ | 100% |
Weho Vinery Customer Loyalty Score by Usage
Weho Vinery's Customer Loyalty score was rated 100% by customers who have used Weho Vinery's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Weho Vinery Customer Loyalty Score by Industry
Weho Vinery's Customer Loyalty score was rated 100% by both Aerospace and Aviation and Furniture industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Weho Vinery Product Quality
3.8/5
Weho Vinery has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Weho Vinery Product Information
Weho Vinery’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Beverage, Wine and Spirits industry rated Weho Vinery's product the highest. Reviewers from the Aerospace and Aviation industry rated Weho Vinery the lowest at 3.5.
- Website
- https://efefeegeg.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Quick Insights into Weho Vinery Product Quality
Weho Vinery's Product Quality score was rated highest by customers who have used Weho Vinery's products/services for 1 to 2 Years, and rated lowest by customers from the Aerospace and Aviation industry.
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Ranked Weho Vinery Product Quality the Highest
Ranked Weho Vinery Product Quality the Lowest
Weho Vinery Product Quality Score by Gender
Male customers rated Weho Vinery's Product Quality score 0.2 stars higher than Female customers.
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Male
4/5
Female
3.8/5
Weho Vinery Product Quality Score by Ethnicity
Weho Vinery's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Native American customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Weho Vinery.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 4 | African American/Black | 4 |
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
Native American 3.6 | Native American | 3.6 |
Weho Vinery Product Quality Score by Age
Weho Vinery's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Weho Vinery.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 4.2 | 26-30 | 4.2 |
66+ 3.6 | 66+ | 3.6 |
Weho Vinery Product Quality Score by Usage
Weho Vinery's Product Quality score was rated the highest by customers who have used Weho Vinery's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Weho Vinery Product Quality Score by Industry
Weho Vinery's Product Quality score was rated the highest by Beverage, Wine and Spirits industry customers, and the lowest by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Weho Vinery Pricing
Weho Vinery ROI & Value For Money
3.3/5
Weho Vinery has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Weho Vinery Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Beverage, Wine and Spirits industry. The users from the Furniture industry think that they had the lowest ROI from Weho Vinery.
Quick Insights into Weho Vinery ROI
Weho Vinery's ROI score was rated highest by African American/Black customers, and rated lowest by customers from the Furniture industry.
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Ranked Weho Vinery ROI the Highest
Ranked Weho Vinery ROI the Lowest
Weho Vinery ROI Score by Gender
Male customers rated Weho Vinery's ROI score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Weho Vinery.
Male
3.4/5
Female
3.3/5
Weho Vinery ROI Score by Ethnicity
Weho Vinery's ROI score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Weho Vinery.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 4 | African American/Black | 4 |
Asian or Pacific Islander 2.9 | Asian or Pacific Islander | 2.9 |
Native American 3 | Native American | 3 |
Weho Vinery ROI Score by Age
Weho Vinery's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Weho Vinery.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.4 | 18-25 | 3.4 |
26-30 2.9 | 26-30 | 2.9 |
66+ 3.2 | 66+ | 3.2 |
Weho Vinery ROI Score by Usage
Weho Vinery's ROI score was rated the highest by customers who have used Weho Vinery's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Weho Vinery ROI Score by Industry
Weho Vinery's ROI score was rated the highest by Beverage, Wine and Spirits industry customers, and the lowest by Furniture industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Weho Vinery Customer Satisfaction (CSAT)
Weho Vinery Customer Satisfaction (CSAT) Score
50 / 100
Weho Vinery has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
25%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Weho Vinery Customer Satisfaction
Weho Vinery's Customer Satisfaction score was rated highest by customers who have used Weho Vinery's products/services for 1 to 2 Years, and rated lowest by customers who have used Weho Vinery's products/services for Less than 1 Year.
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Ranked Weho Vinery Customer Satisfaction the Highest
Ranked Weho Vinery Customer Satisfaction the Lowest
Weho Vinery Customer Satisfaction Score by Gender
Male customers rated Weho Vinery's Customer Satisfaction score 16 points higher than Female customers.
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56 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 56% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 44% |
40 / 100
FemaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 50% | |
Very Dissatisfied | 0% |
Weho Vinery Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
Weho Vinery's Customer Satisfaction (CSAT) score was rated 28% according to African American/Black users and customers.
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28 / 100
Very Satisfied
14%
Satisfied
14%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
58%
CSAT according to Asian or Pacific Islander
Weho Vinery's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Weho Vinery.
100 / 100
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Native American
Weho Vinery's Customer Satisfaction (CSAT) score was rated 37% according to Native American users and customers.
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37 / 100
Very Satisfied
37%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
63%
Very Dissatisfied
0%
Weho Vinery Customer Satisfaction Score by Age
Weho Vinery's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Weho Vinery.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 0% | |||||||||||||||
| 26-30 | 100% | |||||||||||||||
| 66+ | 75% |
Weho Vinery Customer Satisfaction Score by Usage
Weho Vinery's Customer Satisfaction score was rated the highest by customers who have used Weho Vinery's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Weho Vinery Customer Satisfaction Score by Industry
Weho Vinery's Customer Satisfaction score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Beverage, Wine and Spirits industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Weho Vinery Customer Satisfaction Score by Industry",
"text": "Weho Vinery's Customer Satisfaction score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Beverage, Wine and Spirits industry customers.",
"bars": [
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Weho Vinery's Customer Satisfaction score is rated by Aerospace and Aviation customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Beverage, Wine and Spirits",
"groupId": 502,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Weho Vinery's Customer Satisfaction score is rated by Beverage, Wine and Spirits customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Furniture",
"groupId": 520,
"score": 44,
"stars": 0,
"csatScore": 44,
"text": "Weho Vinery's Customer Satisfaction score is rated by Furniture customers on Comparably.",
"scoreClassName": "",
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}
]
}Weho Vinery Customer Service
3.3/5
Weho Vinery has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Weho Vinery's Customer Service
Address
465 N Curson Ave, Los Angeles, CA 90036
Website
https://efefeegeg.com
Weho Vinery's Social Links
Quick Insights into Weho Vinery Customer Service
Weho Vinery's Customer Service score was rated highest by African American/Black customers, and rated lowest by customers from the Furniture industry.
Sign Up to unlock insights into how customers have ranked Weho Vinery's Customer Service score.
Ranked Weho Vinery Customer Service the Highest
Ranked Weho Vinery Customer Service the Lowest
Weho Vinery Customer Service Score by Gender
Male customers rated Weho Vinery's Customer Service score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Weho Vinery.
Male
3.4/5
Female
3.3/5
Weho Vinery Customer Service Score by Ethnicity
Weho Vinery's Customer Service score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Weho Vinery.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 4 | African American/Black | 4 |
Asian or Pacific Islander 2.9 | Asian or Pacific Islander | 2.9 |
Native American 3 | Native American | 3 |
Weho Vinery Customer Service Score by Age
Weho Vinery's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Weho Vinery.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.4 | 18-25 | 3.4 |
26-30 2.9 | 26-30 | 2.9 |
66+ 3.2 | 66+ | 3.2 |
Weho Vinery Customer Service Score by Usage
Weho Vinery's Customer Service score was rated the highest by customers who have used Weho Vinery's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Weho Vinery Customer Service Score by Industry
Weho Vinery's Customer Service score was rated the highest by Beverage, Wine and Spirits industry customers, and the lowest by Furniture industry customers.
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Weho Vinery as an Employer
Consumer vs. Employees
Weho Vinery scored a -20 for Net Promoter Score and a 59 for Employee Net Promoter Score. NPS gauges how likely a customer of Weho Vinery would recommend the brand to a friend. ENPS measures how likely Weho Vinery employees would recommend working at Weho Vinery to a friend.
Net Promoter Score
-20
NPS Score
| 28% | Promoters |
|---|---|
| 24% | Passive |
| 48% | Detractors |
Employee Net Promoter Score
59
eNPS Score
| 69% | Promoters |
|---|---|
| 21% | Passive |
| 10% | Detractors |
