40
NPS
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Welch Allyn
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About Welch Allyn's Brand
An American manufacturer of medical diagnostic devices
Brand at a Glance
100%
Customer Loyalty
3.4/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
Welch Allyn NPS
Welch Allyn's Net Promoter Score (NPS) is a 40 with 60% Promoters, 20% Passives, and 20% Detractors. Net Promoter Score tracks whether Welch Allyn's customers would recommend using the product based on a scale of -100 to 100.
Welch Allyn Overall NPS
| 60% | Promoters |
|---|---|
| 20% | Passives |
| 20% | Detractors |
Welch Allyn NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 100 | Jun 2023 | 100 |
Nov 2023 0 | Nov 2023 | 0 |
Jul 2024 33 | Jul 2024 | 33 |
Sep 2024 50 | Sep 2024 | 50 |
May 2025 40 | May 2025 | 40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Welch Allyn Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Welch Allyn users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Welch Allyn Product Quality
3.4/5
Welch Allyn has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Welch Allyn's overall Product Quality score rated by its users and customers.
Welch Allyn Product Information
Welch Allyn’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Hardware and Devices
Healthcare
Welch Allyn Pricing
Welch Allyn ROI & Value For Money
2.7/5
Welch Allyn has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Welch Allyn Customer Satisfaction (CSAT)
Welch Allyn Customer Satisfaction (CSAT) Score
75 / 100
Welch Allyn has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Welch Allyn Customer Service
2.7/5
Welch Allyn has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Welch Allyn's Customer Service
Address
4341 State Street Rd., Skaneateles Falls, NY 13153
Website
https://www.welchallyn.com/en.html
Phone Number
5035264919
Welch Allyn as an Employer
3.0/5
Welch Allyn has a 3.0/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Welch Allyn scored a 40 for Net Promoter Score and a -75 for Employee Net Promoter Score. NPS gauges how likely a customer of Welch Allyn would recommend the brand to a friend. ENPS measures how likely Welch Allyn employees would recommend working at Welch Allyn to a friend.
Net Promoter Score
40
NPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
-75
eNPS Score
| 0% | Promoters |
|---|---|
| 25% | Passive |
| 75% | Detractors |
