50
NPS
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Welcome Break Group
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About Welcome Break Group's Brand
Operator of motorway service stations and hotels. The company's motorway service stations partner with companies such as Burger King, WHSmith, Waitrose, Starbucks, Pret and healthy food chain Tossed for providing customers the range of fast-food centers, toilet facilities, hotel stays, baby facilities, caravan parking, large vehicle parking, cash machines and related facilities in a friendly and relaxing environment.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Welcome Break Group NPS
Welcome Break Group's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether Welcome Break Group's customers would recommend using the product based on a scale of -100 to 100.
Welcome Break Group Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
Welcome Break Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 100 | Jan 2022 | 100 |
Jan 2023 50 | Jan 2023 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Welcome Break Group Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Welcome Break Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Welcome Break Group Product Quality
5/5
Welcome Break Group has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Welcome Break Group's overall Product Quality score rated by its users and customers.
Welcome Break Group Product Information
Welcome Break Group’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.welcomebreak.co.uk
- Company Size
- 5,001-10,000 Employees
Welcome Break Group Pricing
Welcome Break Group ROI & Value For Money
5/5
Welcome Break Group has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Welcome Break Group's overall ROI score rated by its users and customers.
Welcome Break Group Customer Satisfaction (CSAT)
Welcome Break Group Customer Satisfaction (CSAT) Score
100 / 100
Welcome Break Group has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Welcome Break Group Customer Service
5/5
Welcome Break Group has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Welcome Break Group's overall Customer Service score rated by its users and customers.
About Welcome Break Group's Customer Service
Address
Vantage Court, 2 Tickford Street, Newport Pagnell, MK16 9EZ Bahamas
Website
www.welcomebreak.co.uk
Consumer vs. Employees
Welcome Break Group scored a 50 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Welcome Break Group would recommend the brand to a friend. ENPS measures how likely Welcome Break Group employees would recommend working at Welcome Break Group to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
