75
NPS
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Well Health Inc.
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About Well Health Inc. Brand
Practice to Patient Texting
Brand at a Glance
100%
Customer Loyalty
4.2/5
Product Quality
4.1/5
Pricing
4/5
Customer Service
Well Health Inc. NPS
Well Health Inc.'s Net Promoter Score (NPS) is a 75 with 85% Promoters, 5% Passives, and 10% Detractors. Net Promoter Score tracks whether Well Health Inc.'s customers would recommend using the product based on a scale of -100 to 100.
Well Health Inc. Overall NPS
| 85% | Promoters |
|---|---|
| 5% | Passives |
| 10% | Detractors |
Well Health Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 92 | Aug 2020 | 92 |
May 2022 93 | May 2022 | 93 |
Jun 2022 82 | Jun 2022 | 82 |
Sep 2022 82 | Sep 2022 | 82 |
Jan 2023 84 | Jan 2023 | 84 |
Feb 2024 85 | Feb 2024 | 85 |
Oct 2024 75 | Oct 2024 | 75 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Well Health Inc. NPS by Usage
Well Health Inc.'s NPS was rated 83 points by customers who have used Well Health Inc.'s products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 83 | Less than 1 Year | 83 |
Well Health Inc. Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Well Health Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Well Health Inc. Product Quality
4.2/5
Well Health Inc. has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Well Health Inc. overall Product Quality score rated by its users and customers.
Well Health Inc. Product Information
Well Health Inc. serves markets in the United States. Well Health Inc. supports Web devices and offers products for small and medium sized businesses.
Well Health Inc.’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- https://wellapp.com
- Company Size
- 11-50 Employees
Languages Supported
English
Product Type
Appointment Reminder Software
Patient Engagement Software
Well Health Inc. Pricing
Well Health Inc. ROI & Value For Money
4.1/5
Well Health Inc. has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Well Health Inc. Pricing Plans
Well Health Inc. has a pricing structure that accommodates small and medium businesses.
Who Uses Well Health Inc.?
Small Businesses
Medium Businesses
Well Health Inc. Customer Satisfaction (CSAT)
Well Health Inc. Customer Satisfaction (CSAT) Score
100 / 100
Well Health Inc. has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Well Health Inc. Customer Service
4/5
Well Health Inc. has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Well Health Inc.'s Customer Service
Website
https://wellapp.com
Well Health Inc. as an Employer
Consumer vs. Employees
Well Health Inc. scored a 75 for Net Promoter Score and a -30 for Employee Net Promoter Score. NPS gauges how likely a customer of Well Health Inc. would recommend the brand to a friend. ENPS measures how likely Well Health Inc. employees would recommend working at Well Health Inc. to a friend.
Net Promoter Score
75
NPS Score
| 85% | Promoters |
|---|---|
| 5% | Passive |
| 10% | Detractors |
Employee Net Promoter Score
-30
eNPS Score
| 30% | Promoters |
|---|---|
| 10% | Passive |
| 60% | Detractors |
